NIOS Class 10 Logistics & Supply Chain Management Chapter 9 Logistics-E-Commerce in Business Expansion Solutions to each chapter is provided in the list so that you can easily browse through different chapters NIOS Class 10 Logistics & Supply Chain Management Chapter 9 Logistics-E-Commerce in Business Expansion and select need one. NIOS Class 10 Logistics & Supply Chain Management Chapter 9 Logistics-E-Commerce in Business Expansion Question Answers Download PDF. NIOS Study Material of Class 10 Logistics & Supply Chain Management Notes Paper 258.
NIOS Class 10 Logistics & Supply Chain Management Chapter 9 Logistics-E-Commerce in Business Expansion
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Logistics-E-Commerce in Business Expansion
Chapter: 9
INTEXT QUESTIONS 9.1
1. ECommerce means buying and selling of products and services over the-
(A) Mobile.
(B) Telephone.
(C) Internet.
(D) None of the above.
Ans: (C) Internet.
2. ECommerce is conducted over __________.
(A) Tablets.
(B) Computers.
(C) Smartphones.
(D) All of the above.
Ans: (D) All of the above.
3. Ecommerce works in the market segment __________.
(A) business-to-consumer.
(B) business-to-business.
(C) consumer-to-business.
(D) All of the above.
Ans: (D) All of the above.
4. B2C businesses sell to their __________.
(A) End-user.
(B) Dealer.
(C) Supplier.
(D) Distributor.
Ans: (A) End-user.
5. __________ businesses benefit from self-propelled growth by motivated buyers and sellers, but face a key challenge in quality control and technology maintenance.
(A) B2C.
(B) B2B.
(C) C2C.
(D) None of the above.
Ans: (C) C2C.
INTEXT QUESTIONS 9.2
1. Owning an eCommerce __________ will give the opportunity to improve outreach.
(A) company.
(B) advertisement.
(C) website.
(D) None of the above.
Ans: (C) website.
2. Starting an __________ store considerably reduces start-up costs when compared to a brick-and-mortar retailing.
Ans: Online.
3. Having an online store enables us to have increased __________ with fewer risks.
Ans: Profitability.
4. The retailer or the online store owner need not have to consider the expenses of __________.
(A) shop rental.
(B) security measures.
(C) utility bills.
(D) All of the above.
Ans: (D) All of the above.
5. Which of the following is an online marketing tool __________.
(A) email marketing.
(B) social media marketing.
(C) pay per click ads.
(D) All of the above.
Ans: (D) All of the above.
INTEXT QUESTIONS 9.3
1. E-commerce businesses do their business __________ hrs.
(A) 12.
(B) 16.
(C) 18.
(D) 24.
Ans: (D) 24.
2. In E-commerce, consumers can do transactions as per their __________.
(A) comfort.
(B) choice.
(C) comfort and choice.
(D) None of the above.
Ans: (C) comfort and choice.
3. The website can be accessed easily from consumers __________ anytime cell phones.
(A) desktops.
(B) tablets.
(C) laptops.
(D) All of the above.
Ans: (D) All of the above.
4. In Ecommerce, Consumers can effortlessly find the finest product as per their preference after improvements __________.
Ans: Comparison.
INTEXT QUESTIONS 9.4
1. A __________ centre exists to get online orders to consumers in a timely fashion and ease ecommerce companies’ handling of this crucial and challenging process.
Ans: Fulfilment.
2. Fulfilment centre operations consist of the work that supports getting online orders to customers’ __________.
Ans: Doorstep.
3. As a seller outsourced fulfilment, the __________ will complete the fulfilment operations on behalf of the store owner.
Ans: 3PL.
INTEXT QUESTIONS 9.5
1. Modern fulfilment firms keep __________ at the focal point of their fulfilment services.
Ans: Technology.
2. Each step of the __________ process is documented automatically in real time for ecommerce businesses.
Ans: Fulfilment.
3. Fulfilment solutions have created integrations with marketplaces and __________ platforms.
Ans: Ecommerce.
4. Consumer orders are automatically sent to the fulfilment centre for __________.
(A) picking.
(B) packing.
(C) shipping.
(D) All of the above.
Ans: (D) All of the above.
5. After products are shipped, tracking information is pushed back to the ecommerce store and shared with the __________.
Ans: consumer.
INTEXT QUESTIONS 9.6
1. Reverse logistics implies all the procedures linked with the product __________.
(A) repairs.
(B) maintenance.
(C) returns.
(D) All of the above.
Ans: (A) repairs.
2. While thinking about e-commerce logistics, all think of a forward moving process with the end goal getting the product fulfilled to the __________.
Ans: Customer.
3. The evolution of e-commerce and a rise in consumer awareness has created a challenge for retailers and manufacturers of moving products __________.
Ans: Backwards.
4. __________ are common in the online retail industry.
Ans: Returns.
5. The cost of product returns is not only the cost of logistics but also the damage to the customer experience due to the __________ caused to the customer.
Ans: Discomforts.
| TERMINAL EXERCISE |
1. Define E-Commerce. List out its various advantages in the modern business world.
Ans: Ecommerce means buying and selling of products and services over the Internet. It is conducted over tablets, computers, smartphones, and other devices. Ecommerce works in 4 market segments, including business-to-consumer, business-to-business, consumer-to-business, and consumer -to-consumer. There is a reason why eCommerce has demonstrated such explosive growth in the past couple of years. Indeed, with the internet becoming an essential requirement of everyday life, businesses are learning to take advantage of the numerous benefits of eCommerce.
its various advantages in the modern business world Advantages of E-Commerce:
(i) Global Market: A physical store will always be limited by a geographical area it can serve. An online store, or any other type of eCommerce business for that matter, has the whole world as its market. Going from a local customer base to a global market at no additional cost is really one of the greatest advantages of trading online.
(ii) Around-The-Clock Availability: Another great benefit of running an online business is that it is always open. For a merchant, it’s a dramatic increase in sales opportunities; for a customer, it’s a convenient and immediately available option. Unrestricted by the working hours, eCommerce businesses can serve customers 24/7/365.
(iii) Reduced Costs: E-Commerce businesses benefit from significantly lower running costs. As there’s no need to hire sales staff or maintain a physical storefront, the major eCommerce costs go to warehousing and product storage. And those running a dropshipping business enjoy even lower upfront investment requirements. As merchants are able to save on operational costs, they can offer better deals and discounts to their customers.
(iv) Inventory Management: E-Commerce businesses can automate their inventory management by using electronic tools to accelerate ordering, delivery and payment procedures. It’s saving businesses billions in operational and inventory costs.
(v) Targeted Marketing: With access to such a wealth of customer data and an opportunity to keep an eye on customer buying habits as well as the emerging industry trends, eCommerce businesses can stay agile and shape their marketing efforts to provide a better-tailored experience and find more new customers. Just consider for a moment that you have a chance to address thousands of your customers by their first name; that is something already.
(vi) Serving Niche Markets: Running a niche brick-and-mortar business can be tough. Scaling a niche product to become popular is effortful. By tapping into a global market, on the other hand, eCommerce retailers can build a highly profitable niche business without any further investment. Using online search capabilities, customers from any corner of the world can find and purchase your products.
(vii) Working From Anywhere: Often, running an e-Commerce business means that you don’t need to sit in an office from 9 to 5 or suffer through a commute day-in and day-out. A laptop and a good internet connection is all it takes to manage your business from anywhere in the world.
2. Mention the types of E-Commerce With its advantages?
Ans: The types of E-Commerce With its advantages are:
(i) Business-to-business: In a B2B business model, a business sells its product or service to another business. Sometimes the buyer is the end user, but often the buyer resells to the consumer. B2B transactions generally have a longer sales cycle, but higher order value and more recurring purchases.
Recent B2B innovators have made a place for themselves by replacing catalogues and order sheets with ecommerce storefronts and improved targeting in niche Markets. In 2020, close to half of B2B buyers are millennials — nearly double the amount from 2012. As younger generations enter the age of making business transactions, B2B selling in the online space is becoming more important.
(ii) Business-to-consumer: B2C businesses sell to their end-user. The B2C model is the most common business model, so there are many unique approaches under this umbrella.
Anything you buy in an online store as a consumer — think
wardrobe, household supplies, entertainment — is done as
part of a B2C transaction. The decision-making process for a B2C purchase is much shorter than a business-to business (B2B) purchase, especially for items that have a lower value. Think about it: it’s much easier for you to decide on a new pair of tennis shoes than for your company to vet and purchase a new email service provider or food Caterer. Because of this shorter sales cycle, B2C businesses typically spend less marketing dollars to make a sale, but also have a lower average order value and less recurring orders than their B2B counterparts. And B2C doesn’t only include products, but services as well. B2C innovators have leveraged technology like mobile apps, native advertising and remarketing to market directly to their customers and make their lives easier in the process.
(iii) Consumer to consumer: A C2C business also called an online marketplace connects consumers to exchange goods and services and typically make their money by charging transaction or listing fees. Online businesses like Craigslist and eBay pioneered this model in the early days of the internet. C2C businesses benefit from self-propelled growth by motivated buyers and sellers, but face a key challenge in quality control and technology maintenance.
3. “E-Commerce has brought a revolution by changing the manifold dimensions of the modern business world globally”. Explain the importance of in the light of the statement.
Ans: Global Reach E-commerce businesses are done online on an international level. It covers up enormous areas serving a huge number of consumers at a time. Its operations differ from one country to another. There is no limitation on expanding the business to larger areas. It is not restricted to a specific area like a physical market. These businesses operate in large areas earning high profits.
(i) E-Commerce Helps You Reduce Your Costs: To own an online store it is not essential that we have all our products presented in a physical space. There are various companies that manage online where they only show all their stock through their electronic commerce.This means not only saving by not requiring a purchase or rental of premises, but also all that involves internet, electricity, etc.
(ii) E-Commerce Helps Businesses Go Global: Completely related to the previous point, this allows us to put products for sale everywhere in the world. Need not travel to find what I have to offer. Physical store operating will be limited by the geographical. Owning an eCommerce website will give the opportunity to improve outreach. It will offer products and services to consumers around the world, irrespective of the time zone and distance. Additionally, this removes all forms of linguistic and geographical barriers. Ecommerce translated to various languages may allow you to buy from several Countries. With eCommerce and mobile commerce, the whole world is a playground. products or services are within reach for many customers who are in another part of the world. Hence, if we want to grow our online business globally, it is a wonderful idea to start creating our own online store and localise it in different languages.
(iii) E-Commerce Can Be Done With Fewer Overheads and Fewer Risk Starting an online store considerably reduces start-up costs when compared to a brick-and-mortar retailing.The retailer or the online store owner need not have to consider the expenses of shop rental, employing a salesperson to handle the customer, security measures, utility bills, etc. Thiswill enable us to sell products at competitive prices.Having an online store enables us to have increased profitability with fewer risks.
(iv) E-Commerce Can Broaden Your Brand and Expand Your Business E-Commerce stores can be used to expand the range of products and services for sale, expanding business, bringing more custom, and diversifying sales. It is the perfect way to take the brand from a usual brick and mortar store to an innovative one. With E-Commerce, it is not necessary to have more than one branch, just a single online store to reach customers fully without having worries about moving locations, just manage online business from home.
E-Commerce will be helpful for B2B and B2C businesses to boost brand awareness in the market.
(v) E-Commerce Offers Better Marketing Opportunities E-Commerce sites are the finest marketing tool. Thanks to the internet, now everyone can market through online tools like email marketing, social media marketing,search engine marketing, SEO, and pay per click ads,helping to build very useful contacts and links. With good SEO, the online store will appear in the top results of SERPs. Social media networks may offer you a platform to connect and build trust with customers through ratings and reviews, also keeping them updated with regular posts about products and offers.
4. Give a brief description of different online tools for marketing?
Ans: Different online tools for marketing are:
(i) Email marketing: Email is the currency of the web, and for every ecommerce business, the ultimate goal is to convert prospects into paying customers.
(ii) Social advertising: Social advertising, also known as social media advertising, is a type of digital marketing that uses social media platforms and networks to deliver paid advertisements to a specific target audience.
(iii) Marketing Automation Platforms: Marketing automation platforms like HubSpot, Marketo, and Pardot automate repetitive marketing tasks such as email campaigns, lead nurturing, and social media posting. These platforms help businesses save time, increase efficiency, and deliver personalised experiences to customers.
5. Wright notes on 24×7 Service in E-Commerce?
Ans: Ecommerce business. E-commerce businesses do their business 24 hrs. and on all days of the week. Consumers can get their services anytime at their home. In the physical market, there is a time for opening and closing.Consumers need to visit as per schedule. There are no such restrictions in e-commerce business. People from anywhere and anytime can shop as per their choices.
6. What is a fulfilment centre? How does a fulfilment centre work?
Ans: A fulfilment centre operates as the hub for every logistics processes necessary to get a product from the producer to the consumer. It carries the complete order fulfilment process, ranging from order picking, processing,packaging, and shipping. A third-party logistics provider, likeShipBob, uses the fulfilment centre to receive, process, and fulfil consumer orders for ecommerce retailers.A fulfilment centre exists to get online orders to consumers in a timely fashion and ease ecommerce companies’ handling of this crucial and challenging process.
Fulfilment centre operations consist of the work that supports getting online orders to customers’ doorstep. It is also referred to as the process of order fulfilment. An ecommerce business’s stock is stored tactically in a 3PL’s fulfilment centre in arrangement for fulfilling customer orders. After a customer completes a purchase on an ecommerce store, product is picked and packed, and labelled for shipment. Fulfilment centres can handle both business-to-business (B2B) orders in general with a higher volume of product that is sent to a big-box retailer as well as business-to-consumer (B2C) orders, which are dispatched directly to an individual customer’s home. As a seller outsourced fulfilment, the 3PLwill complete the fulfilment operations on behalf of the store owner. This comprises everything from stock management to negotiating shipping rates with carriers.
7. What are the benefits of fulfilment centres?
Ans: The benefits of fulfilment centres are:
(i) Efficiency: Fulfilment centres are designed for efficient order processing and shipping. They streamline the picking, packing, and shipping processes, reducing fulfilment times and improving overall efficiency.
(ii) Cost Savings: By outsourcing fulfilment to a specialised centre, businesses can often reduce their overall operating costs. Fulfilment centres benefit from economies of scale, which can lead to lower storage, labour, and shipping costs compared to handling fulfilment in-house.
(iii) Scalability: Fulfilment centres are equipped to handle fluctuations in order volume, making it easier for businesses to scale their operations up or down as needed. This scalability is particularly valuable during peak seasons or periods of rapid growth.
8. Define Reverse Logistics? Give the reasons – Why do customers return the products?
Ans: Reverse logistics is the set of activities that is conducted after the sale of a product to recapture value and end the product’s lifecycle. It typically involves returning a product to the manufacturer or distributor or forwarding it on for servicing, refurbishment or recycling.
The reasons customers return the products:
(i) Sizing or fit issues.
(ii) Damaged or defective item.
(iii) Did not meet expectations.
(iv) Change of mind or impulse purchase.
