NIOS Class 10 Logistics & Supply Chain Management Chapter 8 Logistic-Courier/Express Service

NIOS Class 10 Logistics & Supply Chain Management Chapter 8 Logistic-Courier/Express Service Solutions to each chapter is provided in the list so that you can easily browse through different chapters NIOS Class 10 Logistics & Supply Chain Management Chapter 8 Logistic-Courier/Express Service and select need one. NIOS Class 10 Logistics & Supply Chain Management Chapter 8 Logistic-Courier/Express Service Question Answers Download PDF. NIOS Study Material of Class 10 Logistics & Supply Chain Management Notes Paper 258.

NIOS Class 10 Logistics & Supply Chain Management Chapter 8 Logistic-Courier/Express Service

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Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 10 Logistics & Supply Chain Management Chapter 8 Logistic-Courier/Express Service, NIOS Secondary Course Logistics & Supply Chain Management Solutions for All Chapters, You can practice these here.

Logistic-Courier/Express Service

Chapter: 8

INTEXT QUESTIONS 8.1

1. Express logistics denote the __________ delivery of goods to consumers within a specified time limit.

Ans: Safe and Quick. 

2. Express delivery is the __________ form of shipping.

Ans: Speediest.   

3. The customer pays an additional shipping cost for this category of delivery, as the shipment will be transported to him/her anywhere between __________ hours to __________ hours.

Ans: 24 and 72.

4. __________ shipping is a distinct service given by various carrier businesses to shorten the time taken to deliver an order, thus accelerating the shipping process.

Ans: Express.

5. The express shipping is generally carried out by __________ transport, in case of international transit.

(A) Water.

(B) Rail.

(C) Road.

(D) Air.

Ans: (D) Air.

INTEXT QUESTIONS 8.2

1. Courier Firms concentrate on the __________ delivery of packages.

Ans: Easy and Quick.

2. The main function of courier services is the __________ and __________ with which the courier company sends its shipments.

Ans: Efficiency and Speed.

3. Courier Firm Provides __________ technology which indicates customers can track their order.

Ans: GPS. 

4. The courier firm has customer support to give __________ guidance.

Ans: Expert.

5. __________ is the most misjudged expense in any business.

Ans: Shipping.

INTEXT QUESTIONS 8.3

1. Maximum courier firms have __________ management tools.

Ans: Online.

2. With Online Management Tools, we can schedule __________ and __________ times and much more, making the service easier.

Ans: Pickup and Delivery.

3. Courier delivery services offer __________ delivery services.

Ans: Same Day.

4. For quicker service we can request __________ service for urgent delivery.

Ans: One-hour.

INTEXT QUESTIONS 8.4

1. The express industry is projected to have begun during the __________ in the United States as the US congress approved an overland stage route that carried parcels and mail.

(A) 1840s.

(B) 1850s.

(C) 1860s.

(D) 1870s.

Ans: (B) 1850s.

2. UPS began its businesses in __________ and used motor vehicles to distribute packages from drug stores and grocery stores to customers’ houses.

(A) 1905.

(B) 1907.

(C) 1909.

(D) 1911.

Ans: (B) 1907.

3. Later in __________, de-regulation of the air cargo in the US led to fast growth.

(A) 1960s.

(B) 1970s.

(C) 1980s.

(D) 1990s.

Ans: (B) 1970s.

4. In India, the rising __________ industry is also a main user of the express services and is anticipated to drive growth in future.

Ans: Aerospace.

5. Courier Imports and Exports (Clearance) Amendment in 2016 allows _________ goods to be shipped by courier mode.

Ans: E-commerce.

TERMINAL EXERCISE

1. What do you mean by courier and express services? Explain its relevance in logistics and supply chain management with suitable examples.

Ans: messenger, generally travelling in speed, bearing urgent news, very important packages or reports, diplomatic messages, etc. A person or a company who transports messages or transmits messages and packages. An example of a courier is FedEx, UPS, or Post office.

Express logistics denote the safe and quick delivery of goods to consumers within a specified time limit. Express delivery is the speediest form of shipping. The customer pays an additional shipping cost for this category of delivery, as the shipment will be transported to him/her anywhere between 24 hours to 72 hours. Express shipping is a distinct service given by various carrier businesses to shorten the time taken to deliver an order, thus accelerating the shipping process. The express shipping is generally carried out by air transport, in case of international transit. This is the speediest method of shipment delivery to the receiver.

(i) E-commerce Fulfilment: In e-commerce, fast and reliable delivery is essential to meet customer expectations. Companies like Amazon heavily depend on efficient transport systems to deliver orders to customers’ doorsteps within short timeframes. The transport system’s ability to swiftly move goods from distribution centres to end customers directly impacts customer satisfaction and loyalty.

(ii) Global Supply Chains: Multinational corporations operate complex supply chains that span across countries and continents. The transport system enables the movement of goods across borders through various modes of transportation, including air freight, sea freight, and cross-border trucking. For instance, a clothing retailer sources garments from factories in Asia and transports them to distribution centres in different regions for worldwide distribution. The efficiency and reliability of the transport system directly impact the company’s ability to manage its global supply chain effectively.

2. Enumerate the various functions of courier services for delivering goods at a faster rate to customers.

Ans: The various functions of courier services for delivering goods at a faster rate to customers are:  

(i) Speed and Efficiency: Courier Firms Concentrate on the easy and quick delivery of packages. The main function of courier services is the efficiency and speed with which the courier company sends its shipments. Businesses involved in a lot of international shipping in a limited time must use courier service for their best client support. The firm has highly skilled, professional staff to oversee the parcels efficiently. It gives a sense of relief to the consumers. Furthermore, consumers are not very likely to suffer any loss by using a courier service.

Time is a crucial factor for the delivery of the shipment. Companies Never tend to wait longer for the commercial parcels as they need to proceed with sales. Therefore, timely delivery of consignments is one of the most important Functions.

(ii) Reliability: Courier services are reliable for sending any sensitive or valuable goods or documents. The courier firm understands that customers put faith in them with their valuables and they contribute to their fullest potential. It also helps out in building connections and trust between the firm and its customers. The firm handles our package as its own to show their trustworthiness towards their customers. Any queries or concerns regarding the customer’s package can be resolved by the exceptionally helpful staff. People can get annoyed when waiting for the delivery. To prevent such a situation the firm provides support and assistance to deliver the shipment timely.

(iii) Real-Time Tracker: Courier Firm Provides GPS technology which indicates customers can track their order. The courier service pattern has progressed a lot. The usual courier service only made people wait for their package with by no means access to the real-time tracker. But now, GPS technology made it feasible for customers to keep track of their package.

In addition, customers can call the courier service and inquire about the updates on their shipment. The access to real-time tracking by customers has made it extremely helpful to monitor the deliveries’ whereabouts. The packages that are shipped internationally, can also be kept an eye on by utilising the features of international tracking.

(iv) Professional Packing: Packaging could be seen as a small issue in the entire complex process of the courier. Obviously, packaging plays an important role in shipping the courier carefully to the mentioned destination. It is mandatory to pack goods properly and fulfil the required specifications. Businesses never use courier services to deliver one or two articles rather It delivers goods in bulk. Which must be packed cautiously so that they do not get hampered in the long trip. The courier firm has customer support to give expert guidance. This could also include those offering useful tips to ensure that the shipment is delivered carefully and securely.

(v) Affordability: Shipping is the most misjudged expense in any business. The price differs with the urgency and the weight of the shipment. Individuals and companies should constantly dig a bit deeper while selecting the right courier service provider. Examine the available products like fragile shipping, insurance, premium packaging, and international fees. Plan a partnership with a courier firm; organise plans for packages that are at par with quality products and services. Going for a custom deal or package helps in saving money in the long run. Money paid for the service is worth the products provided by the firm.

3. How do courier/Express services pay attention towards professional packing of goods?

Ans: Courier/Express services pay attention towards professional packing of goods: 

(i) Packaging Assessments: Some courier and express services offer packaging assessments or consultations. This involves evaluating the packaging used by customers to ensure it meets the service provider’s standards for protection during transit. If necessary, they may recommend adjustments or provide additional guidance on proper packing techniques.

(ii) Quality Control Checks: Before accepting a shipment for delivery, courier and express services may perform quality control checks on the packaging. This involves inspecting the packaging for signs of damage, ensuring that it is securely sealed, and verifying that the contents are adequately protected. If any issues are identified, they may work with the customer to address them before shipping.

(iii) Guidelines and Recommendations: Courier and express services often provide guidelines and recommendations for proper packaging. These guidelines outline the types of materials to use, such as sturdy cardboard boxes, bubble wrap, packing peanuts, and tape. They also offer advice on how to pack items securely to prevent damage during handling and transportation.

4. “Courier/Express services contribute to delivering goods and services well in time to ultimate consumers”. List out various impotence on the basis of the statement.

Ans: It is very easy to use courier delivery services. There is no necessity to visit the postal service to receive and send packages and mail with this service. We can have a courier deliver or pick up the packages for us. This may free up staff to focus on their job and get additional work done for business.

Maximum courier firms have online management tools. With these tools we can schedule pickup and delivery times and much more, making the service easier.

(i) Fast Delivery: Courier delivery services offer same-day delivery services, which signifies enormous benefits, so that documents and packages get to where they need to go quickly.

For quicker service we can request one-hour service for urgent delivery. With these good services, we have the capacity to have control over our parcel deliveries making our business more effective.

(ii) Affordable Cost of Service: Shipping documents and packages through a courier service have a few of the best reasonably priced options and benefits out there. Delivering a parcel same-day through big parcel firms can be very costly as they cost on dimensions and weight. In a courier service, the price of shipping is mainly based on distance travelled, making it an affordable choice.

(iii) Reliable Professionals Packing: In courier service, we can trust they will take care of our packages and documents. Committed drivers take their job honestly and extend a more personal experience compared to large parcel services. We can hope for perfect communication from beginning to end so we know our parcel will be collected and delivered on time.

(iv) Parcels are Safe and Secure: The professionals taking care of our documents and packages will safeguard your packages so that there is least chance it received damage or not arriving at all. It will be offered with a tracking number so we can find our package and know when it will be delivered. This is a good reason to opt for a courier delivery service particularly when we have medical specimens that require extra care or legally sensitive documents. In medical specimens transport at times requires the appropriate temperature to remain feasible which will be taken care of when using a courier. 

5. Share your experience with Courier you received recently.

Ans: Do yourself.

6. What is your understanding of Domestic Courier/Express Services?

Ans: Domestic courier services are companies that specialise in the delivery of parcels, documents, and packages within a country. These services typically offer a variety of delivery options, including standard, express, and same-day delivery.

7. Explain key trends of the International Express Industry?

Ans: The key trends determining the international express industry are as follows:

(i) Growth Drivers: Development of MSMEs, progress of manufacturing in India as a result of ‘Make in India’ initiative,  technology deployment aiding superior tracing and tracking are few key factors that have driven the development of international express.

(ii) Automation of Customs Clearance: Electronic Data Interchange interface implemented at the top international terminals in India. The customs clearance functions automation is easing customs clearance and procedures of inspection and is likely to lead to higher competences in international express.

(iii) Cross Border E-Commerce: Cross border e-commerce started to contribute to international express. Though, this segment is still at a budding stage due to high delivery and transport charges, prolonged transit times, customs related bottlenecks and complex return processes. Cross border e-commerce was partial as Indian courier regulations did not support commercial transaction. Gifts and free samples were only allowed for shipping through courier mode. The e-commerce shipments were subjected to custom taxes and duties which significantly raised the cost of shipping as well the transit time. Courier Imports and Exports (Clearance) Amendment in 2016 allows e-commerce goods to be shipped by courier mode. It is expected to boost e-commerce.

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