NIOS Class 12 English Chapter 23 Writing Memos and Letters

NIOS Class 12 English Chapter 23 Writing Memos and Letters Solutions to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 English Chapter 23 Writing Memos and Letters Notes and select need one. NIOS Class 12 English Chapter 23 Writing Memos and Letters Question Answers Download PDF. NIOS Study Material of Class 12 English Paper Code 302.

NIOS Class 12 English Chapter 23 Writing Memos and Letters

Join Telegram channel

Follow us:

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 English Solutions, NIOS Senior Secondary Course English Solutions for All Chapter, You can practice these here.

Writing Memos and Letters

Chapter: 23

INTEXT QUESTIONS 23.1

1. Given below is a jumbled-up memo. Put the sentences in their right order and rewrite the memo in your exercise book.

Ans:

2. You are organising a community service project for the welfare of the street kids in your locality and need volunteers. Write a memo to your classmates explaining the project, its significance, expected outcome and requesting volunteers. Mention the date, time, and how they can sign up to help. 

Ans: To: Classmates

From: Mr. Sood

Date: 12/03/2025

Subject: Volunteers for Community Service Project

We are organising a Community Service Project for street children on [Date], 9:00 a.m.–2:00 p.m. at the Community Hall. The project aims to provide education, health check-ups, and study kits. Volunteers are requested to sign up with me or on the class notice board by [Deadline]. Your support will make this event successful.

Naina

Project Coordinator

3. As a Class Representative, you need to remind students, on behalf of your teacher, about the upcoming deadline for a project submission. Write a memo that details the submission date, project requirements, and whom to contact for questions. 

Ans: To: All Students of Class

From: Shaan, Class Representative

Date: 12/10/2001

Subject: Reminder – Project Submission Deadline

This is to remind you, on behalf of our teacher, that the deadline for project submission is [Insert Date]. Each student must submit a written report (minimum 10 pages) along with charts/illustrations as required in the project guidelines. Late submissions will not be accepted.

For any questions or clarifications, please contact [Teacher’s Name] during school hours.

Suresh

Class Representative

4. Imagine you are the Head of the Student Council, and you need to inform your fellow students about an upcoming school event to showcase Honourable Prime Minister Narendra Modi’s vision for Viksit Bharat. Write a memo announcing the event, including the date, time, location and any preparations they need to make.

Ans: To: All Students

From: Shirin, Head of Student Council

Date: 30/03/2015

Subject: School Event on Viksit Bharat Vision

This is to inform you that our school is organising a special event to showcase Honourable Prime Minister Narendra Modi’s vision for Viksit Bharat. The programme will be held on [Date], at 10:00 a.m. in the School Auditorium.

All students are requested to attend in proper school uniform. Participants should bring their charts, posters, and presentations prepared in advance to highlight various aspects of Viksit Bharat. Rehearsals will take place one day prior to the event.

Your enthusiastic participation will make this programme a success.

Shruti

Head, Student Council

INTEXT QUESTIONS 23.2.1 

1. Imagine that you are the Manager of VXT Textiles, Ludhiana. You had placed an order for the supply of 16 boxes of Silk Sarees with Shree Cloth Mills, Chennai. But you have received 16 boxes of Chennai Cotton Sarees. In your exercise book, write a letter of complaint and request for replacement.

Ans: VXT Textiles

Ludhiana

Date: 10/12/2009

To

The Manager

Shree Cloth Mills

Chennai

Subject: Complaint Regarding Wrong Supply of Sarees

Dear Sir,

We regret to inform you that against our order for 16 boxes of Silk Sarees, we have received 16 boxes of Chennai Cotton Sarees under Order No. [Insert Order No.], dated [Insert Date]. This appears to be due to an error in packing or dispatch.

As the consignment does not meet our requirement, we request you to kindly arrange for the immediate replacement with Silk Sarees as ordered. Please also let us know the procedure for returning the Cotton Sarees to you at the earliest.

We look forward to your prompt action so that our business commitments are not affected.

Yours faithfully,

Nitin

Manager

VXT Textiles, Ludhiana

2. Imagine you bought a new Samsung smartphone online from Amazon, but it stopped working within a week. Write a letter to Amazon complaining about the faulty product. Request a replacement or refund. Provide evidence of your purchase and the problem being faced.

Ans: Letter to Amazon about faulty smartphone

Guwahati

Date: 12/01/2025

To

Customer Service

Amazon India

Subject: Complaint Regarding Faulty Samsung Smartphone

Dear Sir/Madam,

I am writing to bring to your notice a problem with a Samsung smartphone (Order ID: [Insert ID]) purchased online from Amazon on [Purchase Date]. Unfortunately, within a week of use, the device stopped functioning — it no longer powers on despite being fully charged.

I request you to kindly arrange for a replacement or full refund at the earliest. Enclosed are copies of the invoice, warranty card, and photographs showing the problem.

I look forward to your prompt action to resolve this matter.

Yours sincerely,

Sneha

3. Write a letter to the Manager complaining about the poor service you received at the Swagat restaurant, Ahmedabad, on your birthday. Describe the issues with the service and how it affected your celebration. Suggest how they might improve their service in the future.

Ans: Letter to Swagat Restaurant, Ahmedabad about poor service

Assam

Date: 12/11/2023

To

The Manager

Swagat Restaurant

Ahmedabad

Subject: Complaint Regarding Poor Service on My Birthday Celebration

Dear Sir,

I visited your restaurant on [Date] to celebrate my birthday with family and friends. Unfortunately, I was very disappointed with the service we received. The staff was unresponsive, our food arrived late and cold, and some items were missing from the order. The waiters also seemed uninterested in attending to our requests, which affected the mood of the celebration.

Such poor service on a special occasion left us dissatisfied. I suggest that your staff be trained in better customer handling, timely order service, and hospitality. This would greatly improve guests’ experiences at your restaurant.

I hope corrective measures will be taken so that such incidents do not recur.

Yours faithfully,

Harsh

4. You received a bill from your internet service provider, Airtel, charging you for a plan that you did not subscribe to. Write a letter to the Area Manager, Customer Service, Airtel, highlight the error, provide evidence of your actual plan, and ask for the bill to be corrected.

Ans: Letter to Airtel about incorrect bill

Guwahati

Date: 10/02/2023

To

Area Manager – Customer Service Airtel

Subject: Complaint Regarding Incorrect Internet Bill

Dear Sir/Madam,

I am writing to inform you of an error in the latest bill (Bill No. [Insert No.], dated [Insert Date]) issued to my Airtel account [Insert Account No.]. I have been charged for a ₹999 monthly plan, whereas I am subscribed to the ₹499 plan, as confirmed in my subscription details and previous bills.

Kindly correct the bill and issue a revised one. I am enclosing copies of my subscription confirmation and earlier bills as evidence. Please ensure that such billing errors are avoided in the future.

I look forward to your prompt response.

Yours sincerely,

INTEXT QUESTIONS 23.2.2

1. Here is an incomplete letter of enquiry. Complete it by filling up the blanks. you can use the words given in the box.details, terms, requirement, manufacturers, reference, enquiry.

Ans: (i) Enquiry (ii) reference (iii) manufacturers (iv) details (v) requirement (vi) terms.

2. Imagine you are interested in a specific course offered by the Ramakrishna Mission Institute of Culture, Kolkata. Write a letter to the Program Manager enquiring about the course details, such as duration, fees, eligibility criteria, and the admission process.

Ans: To

The Program Manager 

Ramakrishna Mission Institute of Culture
Kolkata – 700029

Subject: Enquiry About Course

Respected Sir/Madam,

I wish to know the details of a course offered by your institute. Kindly provide me with the information regarding its duration, fees, eligibility, and the admission process.

Thanking you,

Yours faithfully,

3. You want to buy a laptop from Lenovo and have shortlisted a model. Write a letter to the Lenovo Retail store enquiring about the laptop’s availability, price, warranty period and any ongoing offers or discounts.

Ans: To

The Manager
Lenovo Retail Store

Subject: Enquiry About Laptop Model

Respected Sir/Madam,

I wish to purchase a Lenovo laptop and have shortlisted a particular model. I would like to know about its availability, price, warranty period, and whether there are any ongoing offers or discounts. Kindly provide me with the details at the earliest.

Thanking you,

Yours faithfully,

4. Write a letter to the NGO, Akhand Uday Foundation expressing your interest in volunteering with them for rural development activities and poverty alleviation and skill development workshops. Ask for information about their upcoming projects, volunteer roles and how you can join.

Ans: Letter to Akhand Uday Foundation (NGO)

To

The Coordinator
Akhand Uday Foundation

Subject: Volunteering Enquiry

Respected Sir/Madam,

I am interested in volunteering with your esteemed NGO in the areas of rural development, poverty alleviation, and skill development workshops. I would like to know about your upcoming projects, volunteer roles, and the procedure to join your team.

I look forward to your kind response.

Thanking you

1. Given below is an incomplete letter of complaint. Complete it by using the following clues:-

An order of 1200 silky blankets packed in 12 wooden boxes was placed only 900 blankets packed in 9 boxes has been received-remaining 300 to be sent as soon as possible so that the same can be distributed before month end.

Dear sir, 

We have received your consignment of silky blankets against our order No. AK/I/ 231, dated 16th March, 2000.

We regret_________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ 

Yours sincerely, 

XYZ

Ans: Dear Sir,

We have received your consignment of silky blankets against our order No. AK/I/231, dated 16th March, 2000.

We regret to inform you that the order has not been executed in full. Against our order of 1200 silky blankets packed in 12 wooden boxes, we have received only 900 blankets packed in 9 boxes. The balance of 300 blankets packed in 3 boxes is still due. We request you to kindly dispatch the remaining quantity at the earliest so that the same may be distributed before the end of this month.

Yours sincerely,

 XYZ

2. Given below is the text of a memo sent from the Manager to Mr. Rakesh Kumar confirming the decision reached at a meeting. The meeting was held to discuss Mr. Kumar’s leave application as well as necessary follow up action. Number the sentences in the right order.

Ans: Correct Order:

I am writing this to confirm the decisions reached yesterday at our meeting.

You will be given leave with full pay for ten days from May 1st to May 10th to enable you to take the CS exams.

This arrangement will continue till April 30th, when your CS exams begin.

You will henceforth be at your desk no later than 10.00 a.m. and shall work through the lunch hour to partially make up for the time lost in the morning.

You will be allowed to leave office one hour in advance, i.e. at 4.00 p.m.

From May 11th you will follow the working hours except that you will put in three hours of extra work on all Saturdays in May to complete the Annual Report.

3. Imagine you are the Head of your school’s Student Cultural Committee. Write a memo to your committee members informing them about an upcoming event and their responsibilities.

Ans: Memo:

To: All Members, Student Cultural Committee

From: Head, Student Cultural Committee

Date: 10/10/2025

Subject: Responsibilities for Upcoming Cultural Event

This is to inform you that our school will be hosting a Cultural Evening on 10/10/2025. All committee members are requested to take note of their responsibilities:

Stage & Sound: Arrange lights, microphones, and stage setup.

Backstage Team: Coordinate with participants and ensure smooth flow of performances.

Decoration Team: Take charge of hall decoration, seating arrangement, and banners.

Hospitality Team: Welcome guests and assist in refreshment distribution.

Please ensure your tasks are completed in time. A rehearsal will be held two days before the event.

Head, Student Cultural Committee

4. Write a formal letter to the Principal of your school requesting permission to organise a science exhibition on World Students’ Day, October 15, late Dr A P J Abdul Kalam’s birthday. Include the purpose of the exhibition, the proposed dates, and how it will benefit the students.

Ans: To

The Principal

English Medium High School

Subject: Permission to Organise Science Exhibition on World Students’ Day

Respected Sir/Madam,

On behalf of the Science Club, I request permission to organise a Science Exhibition on October 15 (World Students’ Day, the birth anniversary of Dr. A. P. J. Abdul Kalam). The purpose is to encourage innovation and showcase students’ projects.

We propose to hold the exhibition from October 15–16 in the school auditorium. The event will enhance scientific curiosity and benefit students by providing hands-on learning.

Kindly grant us permission to organise the exhibition.

Yours sincerely,

Neeha

Parimol

Hi! my Name is Parimal Roy. I have completed my Bachelor’s degree in Philosophy (B.A.) from Silapathar General College. Currently, I am working as an HR Manager at Dev Library. It is a website that provides study materials for students from Class 3 to 12, including SCERT and NCERT notes. It also offers resources for BA, B.Com, B.Sc, and Computer Science, along with postgraduate notes. Besides study materials, the website has novels, eBooks, health and finance articles, biographies, quotes, and more.