Class 11 Travel Tourism and Hospitality Chapter 2 Introduction to Hospitality Industry

Class 11 Travel Tourism and Hospitality Chapter 2 Introduction to Hospitality Industry Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 11 Travel Tourism and Hospitality Chapter 2 Introduction to Hospitality Industry Question Answer and select need one. Class 11 Travel Tourism and Hospitality Chapter 2 Introduction to Hospitality Industry Notes Download PDF. AHSEC Class 11 Elective Travel Tourism and Hospitality Question Answer English Medium.

Class 11 Travel Tourism and Hospitality Chapter 2 Introduction to Hospitality Industry

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Introduction to Hospitality Industry

Chapter: 2

SESSION 1: TYPES OF ACCOMMODATION IN TOURISM AND HOSPITALITY INDUSTRY

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A. Fill in the Blanks:

1. ______________________hotels are usually located in the natural areas like mountains, on an island, or in some other exotic location away from cities like sea side, hill stations and wildlife sanctuaries. 

Ans: Resort.

2. ___________are the old properties like castles, forts, palaces, and havelis belonging to royalty which have been renovated and converted into hotels.

Ans: Heritage hotel.

3. ‘Houseboat’ type of accommodation is found in _________________and _____________. 

Ans: Kerala and Kashmir.

4. Capsule types of hotels are found in________________. 

Ans: Japan.

5. The term ‘Hotel’ originated in ________________ century in France.

Ans: 17th.

B. Subjective Questions:

1. What are the primary and secondary types of accommodation?

Ans: Primary Accommodation:

A commercial establishment providing lodging, meals, and other guest services, is termed as a hotel. Thus, a hotel is a place where a bonafide traveller can get food and accommodation where he is in a position to pay for it and is in a fit condition to be received.

Secondary Accommodation:

Secondary accommodation is supplementary accommodation units such as youth hostels, dormitories, circuit houses, dharamshalas, tourist bungalows, camping sites, etc. These units provide accommodation at a comparatively cheaper rate and are mostly meant for students, low-budget travelers, and groups.

2. Define hotels. Write the various types of hotels.

Ans:  A commercial establishment providing lodging, meals, and other guest services, is termed as a hotel. Thus, a hotel is a place where a bonafide traveller can get food and accommodation where he is in a position to pay for it and is in a fit condition to be received. Today, hotels not only provide accommodation and meals but also offer a variety of other services as per the needs of the guest. For example, many hotels offer a health club, crèche, etc.

There are various types of hotels which are as follows:

(i) Commercial Hotels.

(ii) Airport Hotels.

(iii) Residential Hotels.

(iv) Resort Hotels.

(v) Bed and Breakfast Hotels.

(vi) Suite Hotels.

(vii) Apartment Hotels.

(viii) Conference Hotels.

(ix) Casino Hotels.

(x) Heritage Hotels.

(xi) Floatels.

(xii) Boutique Hotels.

(xiii) Ecotel Hotels.

3. Write a paragraph on:

(a) Home Stays.

Ans: Indian Tourism’s Home Stay Scheme is a golden opportunity for all those Apartment, Bungalow, or Cottage owners who can provide accommodation and food facility to domestic and international tourists. This scheme is based on India’s core philosophy and tradition, Vasudhaiva Kutumbkam. This unique and profitable scheme will enable the property owners to introduce tourists to the culture, cuisine, customs and lifestyle of India. A home stay is similar in concept to that of a bed and breakfast establishment. Guests are either accommodated in the family home, or in separate quarters nearby. Nowadays, most home stays provide their guests with just as much comfort as a reputable hotel. There are a number of reasons why staying at a home stay can be preferable to staying in a hotel. These benefits are—distinctive and characterful accommodations, personalised service, local knowledge, home cooked food, celebrating festivals with local traditions, etc.

(b) Camping and Caravan sites.

Ans: These are very popular in some European countries as also in the United States. These are also known as open air hostels, tourist camps or camping grounds. Camping, originally practised by hikers on foot, is increasingly giving way to car camping. The sites are usually located within the large cities in open spaces. Equipped to receive mobile accommodation in the form of caravans, the camping sites provide facilities for parking, tent-pitching, water, electricity, toilet, etc.

(c) Motel.

Ans: The concept of motel, a kind of hotel with parking, originated in the USA perhaps in the year 1925 in San Luis Obispo, near Los Angeles. Since, the automobile trade was catching up, there was discovered a need for hotel for drivers and this was called a motel by an architect developer, Arthur Heineman (An extract from the article Smithsonianmag.com, December 12, 2016). Motel was meant for local motorists and foreign tourists travelling by road. Primarily designed to serve the needs of motorists, motels almost exclusively meet the demand for transit accommodation. The services provided by motels include parking, garage facilities, accommodation, restaurant facilities, public catering and recreational facilities. With a view to provide the above services to the motorists, all the motels are equipped with filling stations, repair services, accessories, garages, parking space, elevator service to the automobile entrance, restaurants, etc. The Ministry of Tourism, Government of India, has developed the guidelines to approve motels in India so that a set standard can be established. 

(d) Bed and Breakfast Establishment.

Ans: A Bed and Breakfast (B&B) is an intimate, independently run lodging establishment, where breakfast is included in the room rate. These are houses with rooms converted into overnight facilities; this can have up to 1 to 10 guest rooms. They are also known as ‘Home Stays’. The owners of the B&B usually stay on the premises and are responsible for serving breakfast to the guests.

(e) Timeshare rentals.

Ans: Another new type or segment of the hospitality industry is the timeshare hotels. These are sometimes referred to as ‘Vacation-interval’ hotels. Timeshare hotels are the ones in which the guests purchase the ownership of accommodations for a specific period. These owners may also have the unit rented out by the management company that operates the hotel. In a timeshare rental, the vacation property is owned by the guest for a specific period which is same every year. During the allotted time period, the guest has access to the property. For example, if Mr. Gupta owns a two bedroom timeshare vacation home in Kerala for the last week of January, he is guaranteed a stay every year during the same time. Looking at the growth potential, The Ministry of Tourist, Government of India, has prepared guidelines for approval and classification of time share resorts. They are classified in three subgroups— 3 Star, 4 Star and 5 Star.

SESSION 2: CATEGORISATION OF HOTELS

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A. Fill in the Blanks:

1. ____________ hotels are luxury hotels. 

Ans: Star.

2. Taj Lake Palace, Udaipur is an example of __________ hotel. 

Ans: Luxury.

3. Castles, forts, palaces, havelis converted into hotels are called ____________ hotels. 

Ans: Heritage.

4. _____________is responsible for categorisation of hotels. 

Ans: HRACC.

5. _____________hotels are economy hotels.

Ans: Budget.

B. Subjective Questions:

1. Briefly explain the categorisation of a hotel property.

Ans: Hotels are classified into various star categories on the basis of facilities, amenities and services provided by them. Comprehensive guidelines for the star classification are prepared by the Ministry of Tourism, Government of India. The guidelines for this classification are revised from time to time.

Hotel classification may vary from one country to another. Guidelines for the classification of hotels in India ensure that they meet international standards in facilities and services. Although the five-star and four star hotels in India have been able to meet international standards, some of them do not figure anywhere on the global map.

The classification is valid for a period of five years from the date of approval of the chairman of the Hotel and Restaurant Approval and Classification Committee (HRACC).

The entire list of hotels classified on the basis of star category is available on the Ministry of Tourism website which is updated from time to time.

This categorisation assists the tourists in selecting the hotel they would like to stay in.

2. What are the guest services offered by a five star hotel?

Ans: The guest services offered by a five star hotel are as follows:

(i) The minimum size of the room excluding the bathroom should be 200 sq. feet and bathroom should be 45 sq. feet.

(ii) 100 % rooms to be air-conditioned, a public area with seating facilities and various guest services.

(iii) One 24 hour multi-cuisine restaurant cum coffee shop, one speciality restaurant and 24 hours room service for Grade A cities and for the remaining cities one 24 hours multi-cuisine restaurant cum coffee shop, 24 hours room service and speciality restaurant is desirable. Having a bar will not be mandatory for states in which alcohol is prohibited.

(iv) Health-fitness, swimming pool and conference facility is necessary for this category of hotel.

(v) Special room and facilities for differently abled guests.

3. What do you mean by Heritage Hotels? Explain the heritage classic, and heritage grand hotel property. 

Ans: Heritage Hotels are defined by the Ministry of Tourism, Government of India, as properties like palaces, forts, havelis, castles, and hunting lodges, built before 1950 and later converted into hotels. These hotels retain their original architectural features, reflecting the traditional lifestyle and culture of the region. Any renovation or extension should harmonize with the original design. Guests experience historic rooms, traditional cuisine (adapted to international tastes), folk performances, and cultural activities. Notable examples include the Taj Lake Palace in Udaipur and the Oberoi Cecil in Shimla. Heritage Hotels will be sub-classified in the following categories:

(i)  Heritage: As defined by the Ministry of Tourism, this covers the hotels built in or converted from the palaces, residences, havelies, castles, forts and hunting lodges built prior to 1950. The hotel should have a minimum of five rooms (ten beds).

(ii) Heritage Classic: This category includes the hotels built or created in palaces, residences, havelies, castles, forts, and hunting lodges built prior to 1935. The hotel should have a minimum of 15 rooms (30 beds). 

(iii) Heritage Grand: This category consists of hotels built or created in palaces, residences, havelies, castles, forts and hunting lodges. The hotel should have minimum of 15 rooms (30 beds) and should provide at least two sports facilities as given in the guidelines and provide traditional as well as continental cuisine. 

 4. Differentiate between Luxury and Budget Hotels.

Ans: The differences between Luxury and Budget Hotels are as under:

Luxury Hotels	Budget Hotels
Hotels offering premium facilities, comfort, and top-class service.	Hotels offering basic facilities at affordable rates.
High-end (spa, fitness center, fine dining).	Basic (simple rooms, limited services).
High-income travelers, business executives, foreign tourists.	Middle or low-income tourists, students, and backpackers.
State-of-the-art technology, including smart room controls, keyless entry, and AI-powered concierge services.	Basic technology like key card entry, complimentary Wi-Fi, and a standard television.
Premium (personalized concierge, room service).	No-frills (efficient, limited interaction).

 5. Differentiate between a 5 Star Deluxe and a 3 Star hotel based on the classification of hotels. 

Ans: The differences between 5 Star Deluxe and a 3 Star hotel are as under:

5 Star Deluxe	3 Star hotel
Most luxurious hotels in metropolitan cities and major tourist destinations like Delhi, Agra, Jaipur, Goa.	Economy-class hotels in big and small cities catering to budget travelers.
Minimum 200 sq. ft. (excluding bathroom).	Minimum 130 sq. ft. (excluding bathroom).
Minimum 45 sq. ft.	Minimum 36 sq. ft.
100% rooms, public areas, and service areas must be air-conditioned.	Minimum 50% rooms should be air-conditioned along with public areas.
24-hour multi-cuisine restaurant cum coffee shop, one speciality restaurant, and 24-hour room service (mandatory in Grade A cities).	One multi-cuisine restaurant (7:00 am–11:00 pm) and 24-hour room service.

SESSION 3: TYPE OF ROOMS AND GUEST SERVICES

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SESSION 4: FUNCTIONS AND SERVICES OF FRONT OFFICE

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