NIOS Class 12 Tourism Chapter 25 Supporting Operations of Hotel

NIOS Class 12 Tourism Chapter 25 Supporting Operations of Hotel Solutions to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Tourism Chapter 25 Supporting Operations of Hotel Notes and select need one. NIOS Class 12 Tourism Chapter 25 Supporting Operations of Hotel Question Answers Download PDF. NIOS Study Material of Class 12 Tourism Paper Code 337.

NIOS Class 12 Tourism Chapter 25 Supporting Operations of Hotel

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Tourism Chapter 25 Supporting Operations of Hotel Solutions, NIOS Senior Secondary Course Tourism Solutions for All Chapter, You can practice these here.

Supporting Operations of Hotel

Chapter: 25

TEXTUAL QUESTION ANSWER

INTEX QUESTIONS 22.1

1. What is the full form of H.R.D.?

Ans: Human Resources Department.

2. Define Recruitment.

Ans: Recruitment is the process of finding qualified persons to work with the organization.

3. What is the basic function of the Personnel department?

Ans: Maintaining Payroll, Recruitment, Training and Welfare.

INTEX QUESTIONS 22.2

1. List any 2 functions of the security department.

Ans: (i) External Access Control.

(ii) Material Access Control.

2. Why is guest baggage checking important? 

Ans: To check entry of any material i.e. arms, ammunition, explosives etc. into Hotel Premises.

3. What is the full form of C.C.T.V.

Ans: Close Circuit Television.

4. Give an example of a security threat for a hotel.

Ans: Terrorist Attack like, 26/11, Taj Palace, Mumbai.

Terminal Exercise

1. Define Recruitment.

Ans: Recruitment is the process of finding qualified persons to work with the organization.

2. Define performance appraisal.

Ans: The assessment of an employee’s actual performance, behavior in jobs and their potential for future performance is defined as Performance appraisal.

3. What is guest profiling?

Ans: Collecting the details of guests such as their name, contact number, etc. is known as ‘Guest Profiling.’

4. Define sanitation.

Ans: Sanitation is defined as the application of practical measures in order to preserve the public health.

5. What is the role of the H.R. Department?

Ans: The role of the H.R. Department is to plan the system, developing job description, Job specification and performance standards and implementing them.

6. What are the basic functions of the finance department?

Ans: The Finance and Accounting departments play a significant role by providing the financial data used by all managers in their daily decision making, ensuring financially sound and thriving hotels. It basically tracks all revenues and expenditures. 

The following are the main functions of the finance department :

(i) Check the Daily General Cashier Report.

(ii) Carrying out monthly balancing of all hotel bank accounts.

(iii) To maintain general ledger, starting from posting, adjusting, and printing.

(iv) Accounts Payable & Receivable.

(v) Audit.

(vi) Brand Business Services Decision Support.

(vii) Domestic & International Tax.

(viii) Financial Planning and Analysis.

(ix) Salaries of all staff.

(x) Strategic Initiatives.

(xi) Treasury.

7. What is the importance of gardening for a hotel?

Ans: Gardens are important in a hotel because gardens add beauty to the hotel premises and the tourist can have an enhanced experience in the hotel surroundings. Gardening is the practice of growing and cultivating plants as part of horticulture in hotels. It plays a significant role in beautifying and enhance tourists or guests’ experience towards the hotels’ eternal surroundings. In gardens ornamental plants are often grown for their flowers and overall appearance of a hotel. Gardens are a place where hotel guests can relax after meetings, eat meals and socialize. The garden facing rooms are very popular and the management finds that they can charge a higher rate for them.

8. Draw the organisation chart of sanitation and gardening department.

Ans: 

9. Explain in detail various measures for security taken by a hotel.

Ans: The main role of the security department is to protect the guests and staff of the hotel. The security department also performs the role of protecting the hotel property i.e. building, furniture etc. The hotel security department usually performs functions such as patrolling, monitoring CCTV (Closed-Circuit Television) and investigating.

The measures of safety adopted by the security department are:

(i) Limiting access points: Hotels have multiple access points which are needed to be reduced to a maximum of 2 or 3 to be regulated and monitored through CCTV cameras at these points.

(ii) Road barriers: Devices such as hydraulically operated road barriers can stop vehicles traveling at high speed.

(iii) Patrolling: Increasing the number of security guards and stepping up patrolling can prevent criminals.

(iv) Walk-in guests: Hotels should not entertain guests without reference.

(v) Guest profiling: Detailed data (name, date of birth, address, contact no. etc.) about all guests should be kept with the hotel for reference to detect suspicious people.

(vi) Employee verification: Background checks and verification of employees should be ensured. Staff should be recruited either directly or through reputed agencies.

(vii) Guest baggage check: Guest baggage should be passed through the scanning devices at the entry.

(viii) Hotel supplies check: All types of supplies (fresh and others) to the hotel should be scanned.

(ix) Restricted entry within the hotel: Within the hotel, restricted entry to different parts of the hotel should be enforced.

(x) Departmental staff access control: Access of staff to various departments should be regulated. For example, apart from security, only housekeeping staff should have room keys as they need to clean the guests’ rooms.

(xi) Strict key handling procedure: There should be a strict procedure for key handling.

(xii) Lift usage: Lift usage should be selective and enabled by swiping the card key. These days, many hotels with the latest technology have lifts which do not have buttons. Instead, they have slots against each floor number. Only those people can go to a certain floor who have a key to that floor or a room on that floor.

10. Draw the organisation chart of Maintenance department.

Ans: The organisation chart of maintenance department is as follows: