NIOS Class 12 Tourism Chapter 22 Functions of Travel Agencies and Tour Operations Solutions to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Tourism Chapter 22 Functions of Travel Agencies and Tour Operations Notes and select need one. NIOS Class 12 Tourism Chapter 22 Functions of Travel Agencies and Tour Operations Question Answers Download PDF. NIOS Study Material of Class 12 Tourism Paper Code 337.
NIOS Class 12 Tourism Chapter 22 Functions of Travel Agencies and Tour Operations
Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Tourism Chapter 22 Functions of Travel Agencies and Tour Operations Solutions, NIOS Senior Secondary Course Tourism Solutions for All Chapter, You can practice these here.
Functions of Travel Agencies and Tour Operations
Chapter: 22
| TEXTUAL QUESTION ANSWER |
INTEXT QUESTIONS 21.1
1. What type of methods are being used for marketing and publicity of tourism products?
Ans: Print and visual media such as brochures, leaflets, tele-ads, ads in newspapers, magazines, FAM tours, social media etc.
2. Which technology has enhanced the speed of reserving tickets?
Ans: Global Distribution System (GDS).
3. What are the modes of online payment?
Ans: Internet banking, credit/debit cards, paypal etc.
4. Expand CRS.
Ans: Computer Reservation System.
5. Name the first Indian owned travel company.
And: Jeena and company.
INTEXT QUESTIONS 21.2
1. List some of the travel documents.
Ans: Passport, VISA, health certificates, vaccination, currency, insurance, permits etc.
2. What is VISA?
Ans: Endorsement on a passport indicating that the holder is allowed to enter, leave, or stay for a specified period of time in a country.
3. List some of the R & D activities done by travel companies.
Ans: Market research studies, itinerary feasibility, designing new package tours, new product development, customer preference studies, branding strategies, costing of products.
4. What does CSR stand for?
Ans: Corporate Social Responsibility.
5. What type of training is given to their employees by the travel companies?
Ans: Employees (human resource) are trained in industry suitability skills, handling guests, crisis management, soft skills, sales and marketing and updating of operational skills.
INTEXT QUESTIONS 21.3
1. Expand FIT and GIT.
Ans: Foreign Independent Travel/ Free Individual Traveler (FIT), Group Inclusive Tour (GIT).
2. Why are FAM tours conducted?
Ans: To know the feasibility of the itinerary/package tours or as promotional methods in collaboration with destination promoters.
3. List some of the private and public tourism/travel organisations in India.
Ans: MoT, TAAI, IATO.
4. Expand UNWTO.
Ans: United Nations World Tourism Organisation.
5. What is the need for travel insurance?
Ans: To secure against loss of life, baggage, accidents and travel interruptions etc.
| Terminal Exercise |
1. List all major functions of a travel agency and a tour operator.
Ans: Major functions of travel operators involves Marketing and Publicity, Accommodations, Reservations, Planned Itinerary, CSR, Management, Insurances and permits, Research and Document processing.
I. Marketing and Publicity:
(i) Package tours.
(ii) Destinations.
(iii) Attractions.
II. Reservation of Tickets:
(i) Airlines.
(ii) Railways.
(iii) Buses.
III. Accommodation Reservation:
(i) Hotels.
(ii) Resorts.
(iii) Motels.
(iv) Homestays.
IV. Reservation of Ground:
(i) Car services and coaches.
(ii) Caravans.
(iii) Entertainment entries.
V. Itinerary Preparation:
(i) Planning and preparing various types of itineraries.
(ii) Checking feasibility.
VI. Tour Packaging and Costing: Dealing with vendors:
(i) Market research.
(ii) Costing and pricing.
(iii) Designing of package tours.
(iv) Promotion and selling.
VII. Travel Information and Documents Processing:
(i) Handling enquiries, counseling.
(ii) Travel and destination information.
(iii) Passport.
(iv) VISA.
VIII. Research, Training and Development:
(i) Market study and customer behavior.
(ii) Training manpower.
(iii) Upgrading skills.
IX. Travel Insurance:
(i) Personal.
(ii) Baggage.
(iii) Travel break-up.
(iv) Accidents.
X. Event Management:
(i) Meetings.
(ii) Incentive travel.
(iii) Conferences.
(Xi) CSR: Corporate Social Responsibility towards stakeholders, clients, community and quality ethics.
2. How are itinerary preparation, designing of packages tours and costing important for the tour related organisations?
Ans: Itinerary preparation, designing of packages tours and costing are important for the tour related organisations as the respective experts are hired to do the work respectively, which plays an important role in the business of tourism from the revenue point. Preparing the route and information, making package tours and pricing are important functions of a travel agencies and operators. With the growing competition in the travel market differentiation, their products is crucial to their sustenance and revenue generation. Expert teams and experienced travel managers from the research and development cells are involved in drawing itineraries, conducting familiarisation trips, studying the feasibility of the itineraries. It is followed by package tour designing, costing and finálly launching it in the market. This is how travel agency plays an important role in the whole process of developing and promoting tourism.
3. What type of travel information is shared with the clients?
Ans: It is very crucial what kind of information must be passed onto the travelers so that the organisation doesn’t miss any booker. For this sole purpose experts are hire to decide what information must be passed on like tariff, accommodation, costing etc. It is important to attract the right customer with right information, so the travelers book the tour. Since the data is huge, proper organization, search algorithms are required. A variety of information is provided by agencies and operators such as destinations, attractions, rates and tariff, accommodation alternatives, travel modes, package tours, travel formalities and much more. Information is made available not only at the counters but also through print and electronic-media, customer care service centers etc.
4. List out travel documents that travel companies involve in preparation and processing.
Ans: VISA, clearance documents, permits, insurances etc are the travel documents that travel companies involve in preparation and processing. There are listed documents required while going on a tour, especially on a foreign trip. Travel documents such as passport, VISA (It is an endorsement on a passport indicating that the holder is allowed to enter, leave, or stay for a specified period of time in a country), health certificates, vaccination, insurance, foreign currency etc. It takes time to get the VISA clearance from the concerned embassies.All such functions are handled by travel agencies and tour operators to help their clients a hassle-free travel. Travel documents are very essential. If they are not in proper order, tourists may find themselves in big trouble, particularly on foreign trips. They may not be allowed to enter the country if documents are not in proper order.
5. Why are research, training and development considered a serious function of travel companies?
Ans: Research, training and development considered a serious function of travel companies because trained groomed workers with lot of research and development will boost the economy of the tourism. Large travel companies usually have their own research and development teams. A lot of R&D initiatives are taken by them such as market research, itinerary feasibility, designing package tours, new product development, customer preference studies, branding, costing of products etc. Though it may not be possible for smaller firms to do research, they too are involved in a limited research and development at the local level. There isa need for skilled manpower to handle visitors/clients which is only possible with a pool of trained professionals. People are trained and groomed in industry with skills such as handling guests, crisis management, soft skills, sales and marketing and updating of operational skills with change in technology. This will help creating and developing the capabilities of its human resource and business of the organisation.
6. Why should there be an increased focus on Corporate Social Responsibility? How can a travel agency fulfil its Social Responsibility?
Ans: Travel agencies should take care that the environment due to tourism is not damaged and everything remains healthy along with the tourist. They will have a social obligation to develop and train poor skilled workers and work towards the betterment of society. This will also increase focus on Corporate Social Responsibility. Till recently CSR was the social oblígation of firms towards the society and communities they are working with but in the present market economics it has become an alternative way of positioníng as well. Travel agencies and operators are also taking part in social issues, community development, and publíc awareness to fulfill their corporate social responsibility. Destination sustainability is only possible with the social responsibility of all the stakeholders of the industry. Hence the role of these travel organisations through CSR is ímportant to the travel industry. Travel agencies and tour operators should ensure that their activities should not adversely affect the lives of the people and community. CSR is a new catch phrase these days, it implies that organisations should make some direct contribution to society. They can provide training and development facilities to generate a pool of skilled work force, help in providing basic amenities in local govt. schools, empowerment of women etc.
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