NIOS Class 12 Introduction to Law Chapter 31 Consumer Activism

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NIOS Class 12 Introduction to Law Chapter 31 Consumer Activism

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Consumer Activism

Chapter: 31

Module – 7 B: Law Relating to Consumer Protection and Rights to Information

INTEXT QUESTION 31.1 

1. Define ‘Consumer Activism’.

Ans: ‘Consumer Activism’ is activism undertaken on behalf of consumers to assert consumers rights.

2. In which year the Consumer Protection Act was enacted? 

Ans: The Consumer Protection Act was enacted in the year 1986.

3. Whom does the CPA, 1986 protect?

Ans: The Consumer Protection Act (CPA), 1986 protects the interests of consumers against unethical and unfair trade practices

INTEXT QUESTION 31.2 

1. List the main reasons for the origin of Consumer Movement in India.

Ans: The main reasons for the origin of consumer movement in India were rampant food shortages, hoarding and the like. The necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices were the other reasons for the origin of ‘Consumer Movement’ as a social force.

INTEXT QUESTION 31.3 

1. Explain the goals, objectives and tactics of Consumer Movement in India. 

Ans: The goals of consumer movement in India are as follows: 

(i) providing better goods. 

(ii) providing better services. 

The main objective is that the state should protect the interests of consumers against the unethical and unfair trade practices. Consumer activist tactics may include boycotts, petitioning the producers of products government media activism and organising interest groups.

INTEXT QUESTIONS 31.4 

1. Draft a complaint petition against the supply of defective goods.

Ans: To

The District Consumer Disputes Redressal Forum

Dhemaji District

Subject: Complaint petition against supply of defective goods

Respected Sir/Madam,

I, Radhe Govind, resident of Silapathar town, District Dhemaji, PIN – 787059, respectfully submit this complaint petition against the opposite party for supplying defective goods.

On [date], I purchased [name of goods] from the opposite party for a sum of ₹[amount], vide bill no. [bill number]. Soon after purchase, I found that the goods were defective and not of the quality promised at the time of sale. The defects were inherent and made the goods unfit for proper use.

I contacted the seller several times and requested replacement or refund of the defective goods, but no satisfactory action was taken. This clearly amounts to unfair trade practice and deficiency on the part of the seller.

Due to the supply of defective goods, I have suffered financial loss, inconvenience, and mental harassment. As a consumer, I am entitled to receive goods of standard quality.

Therefore, I humbly request this Hon’ble Forum to kindly direct the opposite party to replace the defective goods or refund the price paid, along with suitable compensation and cost of litigation.

I hope justice will be done in this matter.

Thanking you.

Yours faithfully,

Radhe Govind

Silapathar, Dhemaji

PIN – 787059

Date: 

Signature: __________

INTEXT QUESTIONS 31.5 

1. Draft a sample complaint petition for rendering ‘deficient services’.

Ans: To

The District Consumer Disputes Redressal Forum

Dhemaji District

Subject: Complaint petition for rendering deficient services

Respected Sir/Madam,

I, Ram Dhani, resident of Puncham town, District Dhemaji, PIN – 787059, respectfully submit this complaint petition against the opposite party for rendering deficient services.

On [date], I availed the services of the opposite party related to [mention the service, e.g., mobile connection, banking service, electricity service, medical service, transport service, etc.] after making full payment of ₹[amount]. However, the services provided were unsatisfactory and not in accordance with the terms and assurances given at the time of availing the service.

Despite repeated requests and complaints, the opposite party failed to remove the defects or improve the quality of service. This clearly amounts to deficiency in service under the Consumer Protection Act and has caused me inconvenience, mental harassment, and financial loss.

As a consumer, I am entitled to receive proper and timely services. The negligence of the opposite party has violated my consumer rights.

Therefore, I humbly request this Hon’ble Forum to kindly direct the opposite party to rectify the deficiency in service and award suitable compensation along with the cost of litigation.

I hope justice will be done in this matter.

Thanking you.

Yours faithfully,

Ram Dhani

Puncham, Dhemaji

PIN – 787059

Date: 

Signature: __________

TERMINAL EXERCISES

1. Define ‘Consumer Activism’. 

Ans: Consumer Activism refers to the organised efforts and actions taken by consumers or consumer groups to protect, promote, and safeguard the rights and interests of consumers against unfair trade practices, exploitation, adulteration, hoarding, and misleading advertisements.

It involves raising awareness, demanding fair treatment, seeking redressal of grievances, and influencing policies and business practices to ensure that consumers receive quality goods and services at fair prices.

2. Discuss briefly the Objectives, Goals and Tactics of Consumers’ Movement in India. 

Ans: (i) Objectives and Goals:

• To protect consumers against unfair trade practices and exploitation.

• To ensure the supply of safe and quality goods and services at reasonable prices.

• To create awareness about consumer rights and responsibilities.

• To provide effective redressal of consumer grievances.

• To promote ethical business behaviour in the market.

(ii) Tactics:

• Organising consumer awareness programmes and campaigns.

• Formation of consumer organisations and associations.

• Filing cases in consumer courts for defective goods and deficient services.

• Boycott of products of dishonest traders and manufacturers.

• Use of media and public interest litigation (PIL) to expose unfair practices.

3. Explain the significance of Consumers’ Movement in India. 

Ans: (i) It protects consumers from exploitation such as adulteration, hoarding, black-marketing and misleading advertisements.

(ii) It creates awareness about consumer rights and responsibilities among the public.

(iii) It led to the enactment of the Consumer Protection Act for safeguarding consumer interests.

(iv) It established consumer courts for quick and inexpensive settlement of consumer disputes.

(v) It encourages ethical and fair trade practices by producers and traders.

4. Draft a sample Complaint Petition for the supply of ‘Defective Goods’. 

Ans: To

The District Consumer Disputes Redressal Forum

Dhemaji District

Subject: Complaint petition against supply of defective goods

Respected Sir/Madam,

I, Radhe Govind, resident of Silapathar town, District Dhemaji, PIN – 787059, respectfully submit this complaint petition against the opposite party for supplying defective goods.

On [date], I purchased [name of goods] from the opposite party for a sum of ₹[amount], vide bill no. [bill number]. Soon after purchase, I found that the goods were defective and not of the quality promised at the time of sale. The defects were inherent and made the goods unfit for proper use.

I contacted the seller several times and requested replacement or refund of the defective goods, but no satisfactory action was taken. This clearly amounts to unfair trade practice and deficiency on the part of the seller.

Due to the supply of defective goods, I have suffered financial loss, inconvenience, and mental harassment. As a consumer, I am entitled to receive goods of standard quality.

Therefore, I humbly request this Hon’ble Forum to kindly direct the opposite party to replace the defective goods or refund the price paid, along with suitable compensation and cost of litigation.

I hope justice will be done in this matter.

Thanking you.

Yours faithfully,

Radhe Govind

Silapathar, Dhemaji

PIN – 787059

Date: [Date]

Signature: __________

5. Draft a sample Complaint Petition for ‘Deficient Services’.

Ans: To

The District Consumer Disputes Redressal Forum

Dhemaji District

Subject: Complaint petition for rendering deficient services

Respected Sir/Madam,

I, Ram Dhani, resident of Puncham town, District Dhemaji, PIN – 787059, respectfully submit this complaint petition against the opposite party for rendering deficient services.

On [date], I availed the services of the opposite party related to [mention the service, e.g., mobile connection, banking service, electricity service, medical service, transport service, etc.] after making full payment of ₹[amount]. However, the services provided were unsatisfactory and not in accordance with the terms and assurances given at the time of availing the service.

Despite repeated requests and complaints, the opposite party failed to remove the defects or improve the quality of service. This clearly amounts to deficiency in service under the Consumer Protection Act and has caused me inconvenience, mental harassment, and financial loss.

As a consumer, I am entitled to receive proper and timely services. The negligence of the opposite party has violated my consumer rights.

Therefore, I humbly request this Hon’ble Forum to kindly direct the opposite party to rectify the deficiency in service and award suitable compensation along with the cost of litigation.

I hope justice will be done in this matter.

Thanking you.

Yours faithfully,

Ram Dhani

Puncham, Dhemaji

PIN – 787059

Date: [Date]

Signature: __________