NIOS Class 12 Introduction to Law Chapter 30 Consumer Disputes Redressal Agencies

NIOS Class 12 Introduction to Law Chapter 30 Consumer Disputes Redressal Agencies Solutions English Medium As Per New Syllabus. to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Introduction to Law Chapter 30 Consumer Disputes Redressal Agencies Notes and select need one. NIOS Class 12 Introduction to Law Chapter 30 Consumer Disputes Redressal Agencies Question Answers Download PDF. NIOS Study Material of Class 12 Introduction to Law Paper Code: 338.

NIOS Class 12 Introduction to Law Chapter 30 Consumer Disputes Redressal Agencies

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Introduction to Law Chapter 30 Consumer Disputes Redressal Agencies Solutions, NIOS Senior Secondary Course Introduction to Law in Hindi Medium for All Chapter, You can practice these here.

Consumer Disputes Redressal Agencies

Chapter: 30

Module – 7 B: Law Relating to Consumer Protection and Rights to Information

INTEXT QUESTIONS 30.1 

1. Define the term ‘Consumer Redressal’. 

Ans: ‘Redressal’ means a ‘Remedy’ for the loss suffered by consumers like us and this is provided by Consumer Forums/Commissions.

2. Give one word for ‘Redressal’. 

Ans: ‘Remedy’.

3. Which Act provides for Consumer Redressal? 

Ans: Consumer Protection Act, 1986.

4. Can there be more than one District Forum in a District? 

Ans: Yes.

5. Who presides over the District Consumer Forums?

Ans: Judge.

INTEXT QUESTIONS 30.2 

1. Define a ‘Consumer Court’. 

Ans: These are the Courts for filing complaints against the traders and companies which have supplied a wrong or faulty product like a mobile phone or have given a bad or deficient service like delaying an important courier which did not reach in time.

2. Name the Consumer Court at District level. 

Ans: District Consumer Disputes Redressal Forum (DCDRF).

3. Name the Consumer Court at National level.

Ans: National Consumer Disputes Redressal Commission (NCDRC).

INTEXT QUESTIONS 30.3 

1. What is the pecuniary jurisdiction of District Forum? 

Ans: 20 lakh rupees (upto).

2. For filing a complaint against the mobile company which of the following will you go to?

(i) District Forum. 

(ii) State Commission.

(iii) National Commission. 

Ans: (i) District Forum.

3. Mention the three levels at which these Forums/Commissions work. 

Ans: (i) District Forum. 

(ii) State Commission. 

(iii) National Commission.

4. Where does appeal from State Commission go to? 

Ans: National Consumer Disputes Redressal Commission (NCDRC).

5. Where does appeal from District Forum go to?

Ans: State Consumer Disputes Redressal Commission (SCDRC).

INTEXT QUESTIONS 30.4 

1. Can you think of any one product which you bought in the last few months which was defective? If yes, name it. 

Ans: Air Conditioner (LG) 1.5 Ton capacity.

2. Give two cases in which the Consumer Courts directed to pay compensation for supplying faulty goods or articles.

Ans: (i) One of world’s oldest and leading luxury car manufacturer, ‘Mercedes Bens’ has been slapped a fine of two lakhs for selling a used demo car. 

(ii) ‘Airtel’ was directed to pay Rs 10,000 as compensation to a customer as compensation for providing faulty internet connection.

TERMINAL EXERCISES

1. Define the term ‘Consumer Redressal’. 

Ans: Consumer Redressal refers to the remedy or compensation provided to consumers who have suffered loss or inconvenience due to defective goods, deficient services, or unfair trade practices. Through consumer courts or forums, the manufacturer, trader, or service provider can be directed to replace the product, refund the money, or pay compensation for the loss or inconvenience caused.

2. What is the ‘remedy’ for a ‘faulty product’ which is not replaced? 

Ans: If a faulty product is not replaced by the manufacturer or seller, the remedy for the consumer is to claim a refund of the purchase money and, in some cases, seek additional compensation for the inconvenience or loss caused due to the defective product through the consumer forum.

3. Name the three levels of Consumer Redressal Agencies provided in Consumer Protection Act, 1986. 

Ans: (i) District Consumer Disputes Redressal Forum (District Forum).

(ii) State Consumer Disputes Redressal Commission (State Commission).

(iii) National Consumer Disputes Redressal Commission (National Commission).

4. Discus the main provisions of Consumer Protection Act, 1986. 

Ans: The Consumer Protection Act, 1986 provides for the protection of consumer rights and establishes consumer forums/courts for speedy redressal of grievances. 

The main provisions are:

(i) Establishment of Consumer Forums/Courts: District, State, and National level forums to handle consumer complaints.

(ii) Pecuniary Jurisdiction: Complaints can be filed based on the value of goods or services (known as pecuniary value).

(iii) Composition of Forums: Each Forum is presided over by a President (Judge) and other members, with slight variations in number at District, State, and National levels.

(iv) Consumer Redressal: Provides remedies such as replacement of goods, refund of money, or compensation for loss or inconvenience.

(v) Multiple District Forums: More than one District Forum can be established in a district if notified by the State Government.

(vi) Speedy and Accessible Justice: The Act ensures quick resolution of consumer complaints and protects consumers from unfair trade practices and deficient services.

5. Explain in brief the various redressal agencies provided in the Consumer Protection Act, 1986. 

Ans: The Consumer Protection Act, 1986 provides for three levels of consumer redressal agencies to ensure speedy and effective justice:

(i) District Forum: Present in every district, headed by one President (District Judge) and minimum two members, including one woman, appointed by the State Government.

• Handles cases where the value of goods or services is up to ₹20 lakh.

• Appeals against its decisions go to the State Commission.

(ii) State Commission: Composed of one President and minimum two members, appointed by the State Government.

• Handles cases where the value of goods or services is more than ₹20 lakh but less than ₹1 crore, and appeals from District Forums.

• Appeals against its decisions go to the National Commission within 30 days.

(iii) National Commission (NCDRC): Established by the Central Government, headed by one President and minimum four members, including one woman.

• Handles cases where the value of goods or services exceeds ₹1 crore, and appeals from State Commissions.

• Appeals against its decisions can be made to the Supreme Court of India.
• This three-tier system ensures that consumers at all levels can seek redressal efficiently and effectively.

6. Discuss any two cases which have been decided in favour of the consumers.

Ans: (i) M.C. Mehta v. Union of India:

• Delhi faced severe air pollution from vehicles.

• Supreme Court ordered public transport to convert to CNG and enforced emission controls, benefiting public health.

(ii) Bichhari Village Case:

• Industries polluted soil and water in Bichhari village, Rajasthan.

• Supreme Court directed industries to pay compensation and clean up, protecting villagers and the environment.