NIOS Class 12 Introduction to Law Chapter 28 Consumer Protection

NIOS Class 12 Introduction to Law Chapter 28 Consumer Protection Solutions English Medium As Per New Syllabus. to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Introduction to Law Chapter 28 Consumer Protection Notes and select need one. NIOS Class 12 Introduction to Law Chapter 28 Consumer Protection Question Answers Download PDF. NIOS Study Material of Class 12 Introduction to Law Paper Code: 338.

NIOS Class 12 Introduction to Law Chapter 28 Consumer Protection

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Introduction to Law Chapter 28 Consumer Protection Solutions, NIOS Senior Secondary Course Introduction to Law in Hindi Medium for All Chapter, You can practice these here.

Consumer Protection

Chapter: 28

Module – 7 B: Law Relating to Consumer Protection and Rights to Information

INTEXT QUESTIONS 28.1 

1. Who is Alia? 

Ans: Alia is a ‘Customer’.

2. Alia’s mother buys a packet of sweets. What should she be called? 

Ans: ‘Consumer’.

 3. Does Gopal have a right as a Consumer?

Ans: Yes.

INTEXT QUESTIONS 28.2 

1. Who is a consumer? 

Ans:  A ‘Consumer’ is a person who pays a price for the goods he/she buys. So, a ‘Buyer’ is a ‘Consumer’.

2. Is a ‘Hirer’ of services a consumer?

Ans: Yes.

INTEXT QUESTIONS 28.3 

1. Define Consumer Rights. 

Ans: Consumer’s Rights are those rights which a ‘Buyer’ of a ‘Product’ or ‘Higher’ of a ‘Service’ has against the seller or service provider.

2. Name any Two Rights of consumer under the Consumer Protection Act (C.P.A.), 1986.

Ans: Two Rights of consumer under the Consumer Protection Act (C.P.A.), 1986.

(i) Right to redress. 

(ii) Right to be informed.

INTEXT QUESTIONS 28.4 

1. Name the ‘Act’ in India, which protects the Consumers rights and provides redressal to Consumer disputes? 

Ans: Consumer Protection Act 1986.

2. Name any two rights of ‘Consumer’ under the Consumer Protection Act, 1986? 

Ans: (i) Right to choose. 

(ii) Right to be heard.

3. Whose responsibility is it to educate the Consumers? 

Ans: The responsibility to educate the consumers lies with the Central Consumer Protection Council (CCPC).

4. Which day is celebrated as the Consumer Rights Day?

Ans: 15th March is celebrated as Consumer Rights Day.

5. Where do you go when a consumer right is violated?

Ans: One can go to the Consumer Disputes Redressal Court (Consumer Court).

6. Preeti goes to a cosmetic shop to buy some nail polish bottles. Does she have a right to choose?

Ans: Yes, Preeti has the Right to Choose, which allows a consumer to select goods of her own choice without any pressure.

INTEXT QUESTIONS 28.5 

Answer the following:

1. Define the term ‘Service’ as defined by CPA, 1986. 

Ans: ‘Service means service of any description which is made available to potential users.

2. Which Section of the CPA defines ‘Service’? 

Ans: Sec – 2(i) of C.P.A defines ‘Service’ 

3. Rupa went to a bank to open an account, and the bank offered an interest of 9% on her savings. But eventually, when she opened the account, it was reduced to 8%, although the prevailing rate was 9%. Is the bank liable under the Consumer Protection Act 1986?

Ans: Yes.

INTEXT QUESTIONS 28.6 

1. What is a Consumer Complaint? 

Ans: Any complaint against any defective and deficiency in services filed by a consumer is called a consumer’s complaint.

2. Is the ‘Award’ of the Consumer Forum like a ‘Decree’ of a Civil Court?

Ans: Yes.

TERMINAL EXERCISES

1. List any two rights of a Consumer. 

Ans: Any two rights of a consumer are:

(i) Right to Safety: Protection against goods and services that are hazardous to life and health.

(ii) Right to be Informed: Right to know the quality, quantity, price, and standard of goods and services.

2. Which body is responsible for educating the Consumers in India? 

Ans: The Central Consumer Protection Council (CCPC) is responsible for educating consumers in India.

3. Which day is celebrated as the Consumer Rights Day? 

Ans: 5th March is celebrated as World Consumer Rights Day.

4. List any two services included in the Section 2 (1) (0) of the CPA, 1986. 

Ans: (i) Banking services: These include services provided by banks such as accepting deposits, providing loans, ATM facilities, fund transfers, and issuing cheques. Any deficiency in these services comes under the Consumer Protection Act, 1986.

(ii) Insurance services: These include life, health, and general insurance services where the insurer provides financial protection against risks. Delay or denial of valid claims and poor service are covered under the Act.

5. What Kinds of goods/services are excluded from the CPA, 1986? 

Ans: The following are excluded from the Consumer Protection Act, 1986:

(i) Goods purchased for commercial purposes (except when used for self-employment to earn livelihood).

(ii) Services provided free of charge.

(iii) Services under a contract of personal service.

6. What is ‘Consideration’? 

Ans: Consideration is something of value (such as money, goods, services, or a promise) given or promised by one party to another in return for a contract. It is an essential element for the formation of a valid contract.

7. Define a ‘Consumer’ in your own words. 

Ans: A consumer is a person who buys goods or uses services for personal use in exchange for money and not for resale or commercial purposes.

8. What are the rights of Consumer under the Consumer Protection Act, 1986?

Ans: Rights of Consumers under the Consumer Protection Act, 1986:

(i) Right to Safety: Protection against goods and services that are hazardous to life 

and health.

(ii) Right to be Informed: Right to know the quality, quantity, purity, price, and standard of goods or services.

(iii) Right to Choose: Right to access a variety of goods and services at competitive prices.

(iv) Right to be Heard: Right to be assured that consumer interests will receive due consideration.

(v) Right to Seek Redressal: Right to fair settlement of genuine grievances.

(vi) Right to Consumer Education: Right to acquire knowledge and awareness about 

consumer rights.

9. Sheela’s car’s air conditioner stopped working within one month of its purchase. The showroom sales person was approached but he/she refused to repair it free of cost. What can Sheela do?

Ans: Sheela can file a complaint under the Consumer Protection Act against the showroom for deficiency in service and defective goods. She can approach the appropriate Consumer Disputes Redressal Commission (District Commission, if the claim amount falls within its limit) and seek free repair, replacement, or compensation.

Write True or False: 

1. ‘Liability’ means the responsibility to pay compensation or replace a product. (True/False)

Ans: True.

2. The Consumer Protection Act, 1986 is a very unique and highly progressive piece of legislation and is called the “Magna Carta” of Indian Consumers. (True/False)

Ans: True.

3. A person who has used a product, not bought by him/her, is also a ‘Consumer’ if he/she has no permission to use it from the person who bought it. (True/False)

Ans: False.

4. A person is not a ‘Consumer’ if he/she buys the goods for business or commercial purpose. (True/False)

Ans: True.

5. Government services or free services are considered as ‘services’ under the Consumer Protection Act, 1986. (True/False)

Ans: False.

6. Consumer rights are available against the buyer. (True/False)

Ans: False.

7. Definition of the word ‘Consumer’ is provided under Section 2(1)(d) of the Consumer Protection Act, 1986. (True/False)

Ans: True.

8. ‘Redressal’ means a ‘remedy’ to a consumer under the Consumer Protection Act, 1986. (True/False)

Ans: True.

9. It is not the responsibility of the Central Consumer Protection Council to educate the customers. (True/False)

Ans: False.

10. Consumer has no right to access to variety of goods. (True/False)

Ans: False.

11. A forum under the Consumer Act consists of a judge and is called ‘quasi-judicial’, which means it decides like a regular court. (True/False)

Ans: True.

12. Amendment Bill provides that the award of the Consumer Forum is now like a ‘decree’ of the Civil Court of competent jurisdiction. (True/False)

Ans: True.

13. A ‘Service’ is explained in Section 2(1)(o) of the Consumer Protection Act, 1986. (True/False)

Ans: True.

14. Unfair trade practices affect small businessmen who cannot sustain reduction of prices below the manufacturing cost. (True/False)

Ans: True.