NCERT Class 9 Skill Education MCQ Chapter 9 Personal and Lifestyle Services

NCERT Class 9 Skill Education MCQ Chapter 9 Personal and Lifestyle Services English Medium As Per New Syllabus. to each chapter is provided in the list so that you can easily browse through different chapters NCERT Class 9 Skill Education MCQ Chapter 9 Personal and Lifestyle Services and select need one. NCERT Class 9 Skill Education MCQ Chapter 9 Personal and Lifestyle Services Download PDF. NCERT Class 9 Skill Education Objective Type Solutions.

NCERT Class 9 Skill Education MCQ Chapter 9 Personal and Lifestyle Services

Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. CBSE Class 9 Skill Education Multiple Choice Question English Medium are part of All Subject Solutions. Here we have given NCERT Class 9 Skill Education MCQs, CBSE Class 9 Skill Education Objective Type Notes for All Chapters, You can practice these here.

Personal and Lifestyle Services

Chapter: 9

MCQ

1. In the context of human services, what does the Indian ethos of “sevā” mean?

(a) Working for high profits. 

(b) Selfless service. 

(c) Operating digital technology. 

(d) Managing social media. 

Ans: (b) Selfless service. 

2. What is at the core of human services?

(a) Technology. 

(b) Financial investments. 

(c) Empathy. 

(d) Advertising. 

Ans: (c) Empathy. 

3. According to the Economic Survey of India 2024–25, what percentage of the Gross Value Added (GVA) does the service sector contribute?

(a) 30 per cent. 

(b) 45 per cent. 

(c) 55 per cent. 

(d) 70 per cent. 

Ans: (c) 55 per cent.

4. What does the term “sahabhāgitā” refer to?

(a) Working together. 

(b) Working independently. 

(c) Using AI tools. 

(d) Providing informal services. 

Ans: (a) Working together. 

5. Which of the following adds intangible value to the “value chain of work” in a service?

(a) Increasing the price of the service. 

(b) Using the most expensive ingredients. 

(c) A smile, a polite gesture, and hygienic surroundings. 

(d) Working faster without following protocols. 

Ans: (c) A smile, a polite gesture, and hygienic surroundings. 

6. Which of these is NOT one of the four key qualities of a service orientation?

(a) Being centred on the user. 

(b) Fair and ethical decision-making. 

(c) Organisation and teamwork.  

(d) Focusing on maximum profit.

Ans: (d) Focusing on maximum profit.

7. Why is it better to provide displaced persons with rations and stoves rather than precooked meals in a relief camp?

(a) It is much cheaper for the organizers. 

(b) It makes the users feel more in control of their lives. 

(c) Precooked meals go bad quickly. 

(d) It takes less space to store. 

Ans: (b) It makes the users feel more in control of their lives.

8. What does fair and ethical decision-making involve regarding user data?

(a) Selling it to third-party advertisers. 

(b) Sharing it with everyone in the organization. 

(c)  Deleting it immediately after the service.

(d) Not sharing it without providing information and seeking permission. 

Ans: (d) Not sharing it without providing information and seeking permission. 

9. What does the word ‘professional’ mean in the context of human services?

(a) The work has greater inherent dignity than volunteer work. 

(b) The work involves formal medical training. 

(c) It refers only to how the work is organised. 

(d) The work cannot be done by community helpers. 

Ans: (c) It refers only to how the work is organised.

10. What are the ‘Three Cs’ required for a safe service space?

(a) Cleanliness, care, and caution. 

(b) Cost, care, and compassion. 

(c) Cleanliness, cost, and control. 

(d) Compassion, caution, and control. 

Ans: (a) Cleanliness, care, and caution.

11. How is a seamless ‘chain of service’ maintained when nurses change shifts?

(a) By discharging the patient. 

(b) By ensuring the next person is aware of the patient’s requirement. 

(c) By automating all the patient’s records. 

(d) By collecting a new consent form. 

Ans: (b) By ensuring the next person is aware of the patient’s requirement. 

12. What is the primary purpose of a consent form?

(a) To guarantee the service will be successful. 

(b) To process digital payments. 

(c) To ensure the service provider is paid. 

(d) To acknowledge the user’s right to make decisions regarding their comfort and safety. 

Ans: (d) To acknowledge the user’s right to make decisions regarding their comfort and safety.

13. Which of the following is considered an “Input” parameter in the Service Quality Criteria?

(a) Active listening and problem-solving. 

(b) Needs of service users identified. 

(c) Clearing the workplace. 

(d) Feedback collected related to user satisfaction. 

Ans: (b) Needs of service users identified.

14. Which stage involves “smooth workflow and coordination” in the Service Quality Criteria?

(a) Process. 

(b) Input.

(c) Output. 

(d) Review. 

Ans: (a) Process. 

15. According to the text, which global event highlighted that professionals like doctors and sanitation workers are the backbone of communities?

(a) The 2008 Financial Crisis. 

(b) The COVID-19 pandemic. 

(c) Global climate change. 

(d) The rise of artificial intelligence. 

Ans: (b) The COVID-19 pandemic.