Class 9 Elective Travel Tourism & Hospitality Chapter 7 Communication Skills

Class 9 Elective Travel Tourism & Hospitality Chapter 7 Communication Skills Question Answer to each chapter is provided in the list so that you can easily browse throughout different chapters SEBA Class 9 Elective Travel Tourism & Hospitality Chapter 7 Communication Skills Notes PDF and select need one.

Class 9 Elective Travel Tourism & Hospitality Chapter 7 Communication Skills

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Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. These solutions are part of SCERT All Subject Solutions. Here we have given Assam Board Class 9 Elective Travel Tourism & Hospitality Chapter 7 Communication Skills Solutions for All Subject, You can practice these here.

Communication Skills

Chapter – 7

PART – II

(A) Multiple choice questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. What is the purpose of communication? 

(a) Inform (tell someone about something). 

(b) Influence (get someone to do something you want). 

(c) Share thoughts, ideas, feelings.

(d) All of the above.

Ans: (d) All of the above. 

2. Which of the following methods are used to receive information from the sender through a letter? 

(a) Listening.

(b) Speaking.

(c) Reading.

(d) Writing.

Ans: (d) Writing    

 3. How do you receive information on phone? 

(a) Listening.

(b) Speaking.

(c) Reading.

(d) Writing.

Ans: (a) Listening

(B) Match the columns:

Ans:  

(C) Short Question Answer:

1. Write down the seven factors affecting perspectives in communication. 

Ans: The seven factors affecting perspectives in communication are as follows:

(i) Language.

(ii) Visual Perception.

(iii) Past Experience.

(iv) Prejudice.

(v) Feelings.

(vi) Environment.

(vii) Culture.

1. Give an example of the following:

(a) Clear communication.

(b) Complete communication.

Ans: (a) Example of Clear communication: What are yo doing? 

(b) Example of Complete communication: Sender: Where do you live? 

Receiver: I live in Mumbai. 

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (, c) or (d) that best answers the question. 

1. Choose the correct example of oral communication. 

(a) Reports.

(b) Newspaper.

(c) Face-to-face conversation.

(d) Notes.

Ans: (c) Face-to-face conversation. 

2. When we communicate verbally, we should use ____

(a) Difficult words.

(b) Simple words.

(c) confusing words.

(d) Abbreviations.

Ans: (b) Simple words.

3. Why do we send emails? 

(a) To reach on time.

(b) To share documents and files.

(c) To talk to each other.

(d) To meet each other.

Ans: (b) To share documents and files.

(B) Short Answer Question:

1. Write down the different types of verbal communication. Give an example for each type. 

Ans: The different types of verbal communication are as follows:

(a) Oral or Spoken communication: Oral or Spoken communication is the exchange of information and ideas through spoken word. For example: group discussion, talking on a phone etc. 

(b) Written communication: Written communication  the exchange of information and ideas through written or typed words. For example, writing letters, notes, email, etc. 

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. Which of these is a positive (good) facial expression? 

(a) Staring Hard.

(b) Nodding while listening.

(c) Wrinkled forehead.

(d) Looking away from the speaker.

Ans: (b) Nodding while listening.

2. What does an upright (straight) body posture convey / show? 

(a) Shyness.

(b) Fear.

(c) Conference.

(d) Intelligence.

Ans: (c) Confidence.

3. Which of these is not an appropriate non-verbal communication at work? 

(a) Putting arm around a coworker’s shoulder.

(b) Shaking hands firmly.

(c) Looking at the speaker with a smile.

(d) Standing with an upright position.

Ans: (a)  Putting arm around a coworker’s shoulder. 

4. When you are preparing for a presentation, you should_______________.

(a) focus on the objectives of the presentation.

(b) practice your speech in front of a mirror or friend.

(c) do rehearsals to time your presentation of slide.

(d) All of the above. 

Ans: (d) All of the above.

(B) Short Answer Questions:

1. Give examples of any four common signs used for visual communication. 

Ans: Examples of four common signs used for visual communication are as follows:

(a) traffic symbol which communicates not to blow horn. 

(b) Sign showing railway crossing.

(c) sign which communicates that the area is a no smoking zone. 

(d) Sign for flammable substances.

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. What is a sentence? 

(a) A group of ideas that form a complete paragraph.

(b) A group of words that communicate a complete thought.

(c) A set of rules that we must follow to write correctly.

(d) A set of words that contains all the basic punctuation mark.

Ans: (b) A group of words that communicate a complete thought.

2. Which of these sentences use uppercase letters correctly? 

(a) I am Hungry. 

(b) Divya and Sunil are reading. 

(c) The bucket is Full of water. 

(d) She lives in Delhi. 

Ans: (d) She lives in Delhi. 

3. Which of these sentences are punctuated correctly? 

(a) Where are you going? 

(b) I have a pen a notebook and a pencil. 

(c) I am so happy to see you! 

(d) This is Abdul’s house. 

Ans: (d) This is Abdul’s house. 

4. Underline the noun, pronoun, adjective, verb and adverb in these sentences. 

(a) Sanjay plays football everyday.

(b) Divya gave him new books.

(c) I opened the red box carefully.

Ans: (c) I opened the red box carefully. 

(A) Fill in the blanks:

Fill correct nouns and verbs from the box to fill in the blanks given below. 

(a) The ____ is ____.

(b) The ____ is ____.

(c) The ____ is ____.

(d) The ____ is ____.

(e) Raju is ____.

(f) The ____ is ____.

Ans: (a) The boy is running. 

(b) The girl is riding. 

(c) The  boy is studying.   

(d) The girls are skipping. 

(e) Raju is drinking. 

(f) The dog is barking. 

A. Short Answer Questions:

1. Identify the conjunctions and prepositions (Remember, conjunctions join two sentences while prepositions help answer the words ‘where’, ‘when’ and ‘how’.). Choose the conjunctions and prepositions from the box given below and list in the correct box.

Under, And, In, At, Or, Up

Ans: 

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. Identify the subject in the sentence, “The children played football.” 

(a) The children. 

(b) Children played.

(c) Played.

(d) Football.

 Ans: (a) The children

2. Identify the object in the sentence, “The    children played football.”

(a) The children. 

(b) Children played.

(c) Played.

(d) Football.

Ans: (d) Football

3. Which of these sentences has both indirect and direct objects? 

(a) I am watching TV. 

(b) She bought a blue pen. 

(c) The girls played cricket.

(d) He wrote his sister a letter. 

Ans: (d) He wrote his sister a letter. 

4. Which of these sentences is in passive voice? 

(a) They are watching a movie. 

(b) The clock was repaired by Raju. 

(c) He is sleeping in the room. 

(d) My pet dog bit the postman. 

Ans: (b) The clock was repaired by Raju.

(B) Short Answer Questions:

1. Write one sentence of each type —– statement, question, exclamatory and order. 

Ans: Statement: The sun sets in the west.

Question: What time is the meeting scheduled for?

Exclamatory: Wow, that sunset is breathtaking! 

Order: Shut the door. 

2. Which is your favourite festival? Write two paragraphs about your favourite festival. Each paragraph should have a minimum of four sentences. Make sure you follow all the rules about sentences and paragraphs you have learnt. 

Ans:  One of my favourite festivals is Diwali, also known as the Festival of Lights, celebrated by millions of Hindus, Sikhs, Jains, and Buddhists worldwide. Diwali typically falls in October or November, marking the triumph of light over darkness and good over evil. The festival spans over five days, with each day carrying its own significance and traditions. Homes and streets are adorned with colourful rangoli patterns, diyas (oil lamps), and strings of lights, creating a mesmerising atmosphere of festivity and joy. Families come together to exchange gifts, share sweets, and offer prayers to deities such as Lakshmi, the goddess of wealth and prosperity. Fireworks light up the night sky, symbolising the victory of light over darkness and bringing communities together in celebration.

Another aspect of Diwali that I cherish is the sense of renewal and cleansing it brings. Before the festival, homes are thoroughly cleaned and decorated to welcome the goddess Lakshmi, who is believed to bring wealth and good fortune. This tradition symbolises the removal of negativity and the welcoming of positivity into one’s life. Additionally, Diwali is a time for reconciliation and forgiveness, as people seek to mend broken relationships and start afresh. The spirit of unity and togetherness is palpable during Diwali, as neighbours exchange sweets, families gather for feasts, and communities come together for prayers and celebrations. Overall, Diwali holds a special place in my heart for its vibrant festivities, cultural significance, and the values of light, love, and prosperity it embodies. 

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. What is phonetics? 

(a) It is the study of how we write words in English. 

(b) It is the study of how people understand sentences. 

(c) It is the study of how many words the English language has. 

(d) It is the study of the sounds we make when we speak. 

Ans: (d) It is the study of the sounds we make when we speak. 

2. What are the different types of sounds used in English pronunciation? 

(a) Vowel sounds.

(b) Diphthong sounds.

(c) Consonant sounds.

(d) All of the above.

Ans: (d) All of the above.

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. You say ‘Good morning’ when it is____________ 

(a) 11 am.

(b) 9 am.

(c) 8 am.

(d) All (a), (b) and (c). 

Ans: (d) All (a), (b) and (c).

2. You may say ‘Hi’ when you meet___________

(a) Your teacher in class.

(b) a senior in the office.

(c) Your principles.

(d) Your friends at a shop.

Ans: (d) your friends at a shop.

3. You say ‘Good afternoon’ when it is_____________

(a) 10 am.

(b) 11.59 am.

(c) 6 pm.

(d) 1 pm.

Ans: (d) 1 pm.

4. You say ‘Good Evening’ when it is____________

(a) 11 am.

(b) 9 am.

(c) 2 pm.

(d) 7 pm.

Ans: (d) 7 pm.

(B) Short Answer Questions:

1. Write two to three lines you would use to introduce yourself. 

Ans:  Good morning Sir, I am Shreya Oswal, I am a student, I am 15 years old and I stay in Mumbai. 

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. Use the following words to complete the form given below. 

football and swimming, seven-years-old, Hassan, Yasmine, in Bengaluru. 

My first name is ____________.

My surname is _____________.

I am ____________.

I live ____________.

I like _____________.

Ans: (a) My first name is Yasmin. 

(b) My surname is Hassan. 

(c) I am seven-years-old. 

(d) I live in Bengaluru. 

(e) I like football and swimming. 

2. A postal code is _____________.

(a) a group of numbers or letters used to identify government building. 

(b) a code used to indicate the door number of a house. 

(c) a group of numbers or letters used by the post office to identify a region. 

(d) a code used to identify different post offices. 

Ans: (c) a group of numbers or letters used by the post office to identify a region. 

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. Raju is the class monitor. He wants to know why Ramesh is coming late every day. Which of the following is a question that Raju can ask Ramesh? 

(a) Do you come on time?. 

(b) Are you late?. 

(c) Why are you late every day?. 

(d) Will it not be easier to complete your work if you come on time?. 

Ans: (c) Why are you late every day? 

2. If you have not understood a task given to you, which question should you ask? 

(a) Where are the reports of this task? 

(b) Can you repeat the instructions for this task?

(c) Can you give me an example of this task?

(d) Why are you doing this task?

Ans: (b) Can you repeat the instructions for this task? 

3. Sheela does not have time so she decides to delay a task. Which question should he ask before ignoring the task? 

(a) What is this task? 

(b) When does this task need to be completed? 

(c) Is this task important? 

(d) No need to ask any question. 

Ans: (c) Is this task important? 

4. Renuka is joining a new school. Which of the following questions will help her become comfortable with her new classmates? 

(a) How long have you been studying here? 

(b) Would you like to share my lunch? 

(c) What do you all do in your free time? 

(d) All the options are correct. 

Ans: (d)  All the options are correct. 

(B) Short Answer Questions:

1. Re-arrange the words to form questions. 

(a) she/ like/ sing? /Does/ to

Ans: Does she like to sing?

(b) waiting/ What/ are /you/ for? 

Ans: What are you waiting for?

(c) play/ like/football? / Do/ you/ to

Ans: Do you like to play football?

(d) fighting? /they / are/Why 

Ans:  Why are they fighting?

(A) Multiple Choice Questions:

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question. 

1. What are close-ended questions? 

(a) Questions that can have any answer.

(b) Questions that do not have answers.

(c) Questions with yes/no  answers.

(d) Questions that have many answers.

Ans: (c) Questions with yes/no answers.

2. Which of these are open-ended questions? 

(a) Where do you live? 

(b) Are you hungry? 

(c) How do you feel? 

(d) Did you meet him? 

Ans: (b) Are you hungry? 

3. Which of these are question words? 

(a) What.

(b) Want.

(c) Which.

(d) How.

Ans: (a), (c) and (d) 

4.  Which of these is the correct way to convert the sentence “You are studying” into a question? 

(a) You are studying? 

(b) Studying you are? 

(c) Are you studying? 

(d) Studying are you? 

Ans: (c) Are you studying? 

(B) Short Answer Questions:

Make a note of five questions your friends asked you. How many were open-ended questions? Make a list of five close-ended questions you asked other people in one day. 

Ans: The five questions that my friends asked me are as follows: 

1. How was your weekend?

2. What did you think of the movie we watched last night?

3. Where did you get that cool shirt?

4. Why do you seem a bit stressed lately?

5. What are your plans for the upcoming holiday?

Out of these, four questions are open-ended.

Five close-ended questions I asked other people in one day:

1. Did you finish the report I asked for?

2. Are you going to the party tonight?

3. Have you seen my keys anywhere?

4. Did you like the new restaurant we tried yesterday?

5. Will you be available for the meeting at 3 PM?

Extra MCQ Questions:

1. What is the origin of the word ‘communication’?

(a) Latin word commünicare.

(b) Greek word kommuňikáō.

(c) Sanskrit word saṃvāda.

(d) English word common.

Ans: (a) Latin word commünicare.

2. Why are communication skills important?

(a) To confuse others. 

(b) To deceive people. 

(c) To share thoughts, feelings, and ideas. 

(d) To isolate oneself. 

Ans: (c) To share thoughts, feelings, and ideas. 

3. What are examples of giving information in communication?

(a) Speaking and writing.

(b) Reading and listening.

(c) Keeping silent.

(d) Avoiding eye contact.

Ans: (a) Speaking and writing.

4. What are examples of receiving information in communication?

(a) Speaking and writing.

(b) Reading and listening.

(c) Ignoring the speaker.

(d) Interrupting the conversation.

Ans: (b) Reading and listening.

5. What is verbal communication according to the passage?

(a) Sharing of information using gestures.

(b) Sharing of information using words.

(c) Sharing of information using drawings.

(d) Sharing of information using facial expressions.

Ans: (b) Sharing of information using words

6. Why is verbal communication important? 

(a) It is the easiest form of communication.

(b) It allows for secret communication.

(c) It helps avoid confusion in communication.

(d) It is the least effective form of communication.

Ans: (c) It helps avoid confusion in communication

7. What is an advantage of verbal communication?

(a) It requires extensive preparation.

(b) It is slow and time-consuming.

(c) It allows for quick exchange of ideas.

(d) It is less effective than non-verbal communication.

Ans: (c) It allows for quick exchange of ideas.

8. What is a disadvantage of verbal communication?

(a) It is universally understood.

(b) It is not affected by cultural differences.

(c) It can lead to confusion due to differences in language and accent.

(d) It is always clear and easy to understand.

Ans: (c) It can lead to confusion due to differences in language and accent.

9. How can one overcome nervousness in public speaking according to the passage?

(a) By avoiding eye contact with the audience.

(b) By speaking very fast.

(c) By using the 3Ps method (Prepare, Practice, Perform).

(d) By not practicing beforehand.

Ans: (c) By using the 3Ps method (Prepare, Practice, Perform)

10. What is the main focus of non-verbal communication?

(a) Written communication.

(b) Body movements and voice control.

(c) Verbal expressions.

(d) Listening skills.

Ans: (b) Body movements and voice control.

B. Short Answer Questions:

1. What is communication? 

Ans: Communication is a process of sharing information, ideas, knowledge etc between individuals or groups. 

2. From which language does the word “communication” derive? 

Ans: The word communication is derived from the  word communicare. 

3. What is verbal communication? 

Ans: Verbal communication is a process of sharing information by using words. 

4. What is non-verbal communication? 

Ans:  Non-verbal communication is the message we send to others without using any words. 

5. What is visual communication? 

Ans: Visual communication, which involves sending and understanding messages only through images or pictures. 

6. What is phonetics?

Ans: Phonetics is the study of the sounds that we make when we speak. 

7. What are the basic types of sounds..? 

Ans: There are three types of sounds.

That are:

(a) Vowels.

(b) Diphthongs.

(c) Consonant.

8. Write the two ways of greetings. 

Ans: The two ways of greetings are given below:

(a) Formal greetings.

(b) Informal greetings.

9. What is form? 

Ans: A form is a typed or printed page with blank spaces for information. 

10. How many types of questions and what are they?

Ans: There are two basic types of questions. 

Such as:

(a) Close-ended question.

(b) Open-ended question.

11. What is Close-ended question? 

Ans: Questions that can be answered with a “yes” or a “no” are called close-ended question. 

12. What is Open-ended question? 

Ans: Open-ended questions are broad and can be answered in detail. 

13. Write the full form of SMS. 

Ans: SMS- Short Message Service. 

14. What are the elements of communication? 

Ans: Sender, encode, channel, Receiver, decode, feedback are the elements of communication. 

15. Why should we ask questions? 

Ans: We should ask questions because asking questions helps us to-

(a) Gain new knowledge, get information.

(b) make sure that what we know is correct.

(c) avoid doubts, confusion, misunderstanding Etc. 

16. How does non-verbal communication help us in understanding our audience’s reaction?

Ans: Non-verbal communication helps us in understanding our audience’s reaction by observing their body language, facial expressions, and tone of voice. This allows us to adjust our behaviour or communication accordingly to better connect with them.

17. How can non-verbal communication, such as facial expressions, be used effectively? 

Ans: Non-verbal communication, such as facial expressions, can be used effectively by matching your expression with what you are saying. For example, nodding while listening indicates agreement, and keeping your face relaxed can help convey a calm demeanour.

C. Long Answer Question:

Explain the 7 Cs  of communication. 

Ans: 7 Cs  of communication are as follows:

Clear: Be clear about what you want to say. 

Concise: We should use simple words to communicate

Concrete: We should use exact words during communication. 

Correct: We should use correct spelling and grammar during communication. 

Coherent: The communication should make sense and relate to the main topic. 

Complete: We should include all the needed information during communication. 

Courteous: We should be respectful, friendly and honest during communication. 

2. Write 5 advantages of verbal communication.

Ans: 5 advantages are given below:

(a) It saves time in communication. 

(b) It is quick in obtaining feedback once delivered. 

(c) It provides complete understanding of communication delivered and there is chance to make it more clear in case of doubts in interpretation of words or ideas

(d) It is very easy to prepare. 

(e) You can keep changing your communication as per the other person’s reply

3. Write any five disadvantages of verbal communication. 

Ans: Disadvantages of communication are as follows:

(a) Emotions are visible and hence lead to trouble in certain cases. 

(b) It has issues when communicating with distant people. 

(c) It is difficult for certain people to understand speech due to various speech tones. 

(d) Verbal communication may face challenges in multicultural or multilingual environments, where language differences can impede clarity and understanding, leading to communication breakdowns.

(e) Verbal communication can be fleeting and not easily recorded for future reference.

Explain the 3 Ps of public speaking. 

Ans: 3Ps of public speaking are:

Prepare: Think about your topic.

Practice: Practice by yourself first, talk in front of a mirror.

Perform: Take a few deep breaths if you are nervous. 

4. Explain the two types of verbal communication and give examples. 

Ans: Oral or Spoken communication: Communication which involves talking like face-to-face conversation is called Oral or spoken communication. 

For Example: group discussion, public speaking etc. 

Written communication: Communication which involves written or typed words. For example- Writing letters, notes, email, etc. 

5. Write the 5W+1H Method for Asking Questions. 

Ans: The 5W+1H Method for Asking Questions is given below: