Class 9 Elective Travel Tourism & Hospitality Chapter 1 Introduction to Tourism and Hospitality

Class 9 Elective Travel Tourism & Hospitality Chapter 1 Introduction to Tourism and Hospitality Question answer to each chapter is provided in the list so that you can easily browse throughout different chapters SEBA Class 9 Elective Travel Tourism & Hospitality Chapter 1 Introduction to Tourism and Hospitality Notes PDF and select need one.

Class 9 Elective Travel Tourism & Hospitality Chapter 1 Introduction to Tourism and Hospitality

Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. These solutions are part of SCERT All Subject Solutions. Here we have given Assam Board Class 9 Elective Travel Tourism & Hospitality Chapter 1 Introduction to Tourism and Hospitality Solutions for All Subject, You can practice these here.

Introduction to Tourism and Hospitality

Chapter – 1

PART – I

A. Fill in the Blanks.

1. The word ___________ relates to travel or touring for business, pleasure, recreation or holiday. 

Ans: Tourism.

2. Sports tourism refers to travel, which involves either viewing or participating in a _______ event. 

Ans: Sporting.

3. UNWTO stands for__________.

Ans: United Nations World Tourism Organization.

4. Primary and secondary are the two main___________of the Tourism Industry. 

Ans: Constituents.

5. Health Tourism is also called ____________ tourism. 

Ans: Medical. 

Subjective Questions

1. Define ‘tourism’. Write a short note on the types of tourit. 

Ans: Tourism is a service industry which is influenced by difference service industry. Such as attraction, accommodation etc.

There are two types of tourism. Domestic tourism and International tourism. 

Domestic tourism: Domestic tourism involves residents of one country travelling only within that country. 

International tourism: International tourism involves tourists of one country visiting another country. 

2. What do you understand by ‘tourist destination’? 

Ans: Tourist destination is a tourist place which the tourist visits and stays at for at least 24 hours.

3. List the constituents of the Tourism Industry. 

Ans: There are two main Constituents of the Tourism Industry — primary (major) and secondary. 

Primary or major constituents consist of the following:

• Transportation, such as, road, rail, air, water. 
• Accommodation, like hotels, lodges, inns etc. 
• Catering, food entertainment, like restaurants, coffee shops, dhaba etc. 
• Intermediaries, such as travel agencies, tour operators and guide services, etc. 

Secondary constituents includes the following:

• Telephones
• Publishing industry
• Artists, performers and musicians
• Handicrafts and souvenirs
• Touts and brokers

4. List any two primary and secondary tourism constituents. 

Ans: Primary constituents such as — Transportation, such as, road, rail, air, water. 

Accommodation, like hotels, lodges, inns etc. 

Secondary constituents like TelephonesPublishing industry. 

B. Match the Columns:

Column A	Column B
(i)  Hospitality	(i) products and people
(ii) Intangible products	(ii) service- based industry
(iii) Profitability outlets	(iii) restaurants, fast food
(iv) Food and beverage	(iv) service which cannot be seen, tasted, felt or smelt.

Ans: 

Column A	Column B
(i)  Hospitality	(ii) service- based industry
(ii) Intangible products	(iv) service which cannot be seen, tasted, felt or smelt.
(iii) Profitability outlets	(i) products and people
(iv) Food and beverage	(iii) restaurants, fast food

Subjective Questions

1. What is hospitality? 

Ans: ‘Hospitality’ refers to welcoming a guest, and offering shelter and food to the person. The word ‘hospitality’ is derived from the Latin word Hospes, meaning ‘host’  ‘guest’ or ‘stranger’. Latin word hospes, was used for a medieval house meant for the rest of Travellers and pilgrims.

2. Write down the goals. 

Ans: The goals of the Hospitality Industry are given below:

• To maximize profits throw customer satisfaction. 
• To provide excellent services and care to customers. 
• To ensure product quality as customers prefer Quality Services

Profitability = Product + People

• To increase the volume of customers. 

3. Enumerate the characteristics of the Hospitality Industry. 

Ans: The characteristics of the Hospitality Industry are: 

(a) Customer centric: The hospitality industry focuses on delivering best quality and timely services to customers. 

(b) Intangible: The services offered by the industry cannot be seen, tasted, felt, heard or smelt before purchase. 

(c) Perishable: This means that the services can’t be stored for a letter use.

(d) Temporary or limited ownership of consumer: This means that the consumer owns hospitality product only for a certain period of time.

(e) Never sleeps: The nature of the Hospitality Industry is 24 hours a day and 7 days a week.

4. What does hospitality offer to its customers? 

Ans: The hospitality industry offers a combination of products and services to fulfill the needs of the customers. Such as, Accommodation, Food and beverage, Travel and tourism. 

5. Write a note on customer centricity in hospitality business. 

Ans: The main purpose of a business is to create profitable and satisfied customers, and sustain them. This comes from creating value for customers, and the anticipating and managing their expectations, and demonstrating the responsibility and ability to satisfy their needs.

C. State ‘True’ or False’.

1. Food production is a front of the house department.

Ans: False.

2. Food and beverage service is a front of the house department.

Ans: True.

3. The main function of housekeeping is to handle customers at the front desk.

Ans: False.

4. front office handles guests on arrival and departure in a hotel. 

Ans: True.

Subjective Questions:

1. How would you classify the various department in a hotel? 

Ans:  The hotel has two categories of departments —– front of the house and back of the house. 

Front of the house includes.

• Front office
• F&B service department

And back of the house includes.

• Food production department
• Housekeeping department
• Maintenance department
• Human resource department
• IT department
• Purchasing department
• Security department

2. What do you understand by front of the house areas? 

Ans: The term ‘front of the house’ refers to all actions and areas that a customer is exposed to during one’s stay in a hotel. This is a department that indirects and deals with guest. Its main function is to ensure guest satisfaction, which can be achieved by appropriate guest handling.

3. What is the work of the food production department? 

Ans: The work of the food production department is preparing food items for the guests. 

D. Fill in the blanks.

1. F&B servers are employed in  _____________. 

Ans: Restaurants.

2. The hospitality sector can be divided into ________________ and _____________ operations. 

Ans: Commercial  and non- commercial.

3. The F&B department helps in achieving________ satisfaction.

Ans: Customer.

4. The hospitality industry requires _________ stuff. 

Ans: Trained.

Subjective Questions: