Class 12 Retail Chapter 5 Work In Team And Organization

Class 12 Retail Chapter 5 Work In Team And Organization Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 12 Retail Chapter 5 Work In Team And Organization Question Answer and select need one. Class 12 Retail Chapter 5 Work In Team And Organization Notes Download PDF. AHSEC Class 12 Elective Retail Trade Question Answer English Medium.

Class 12 Retail Chapter 5 Work In Team And Organization

Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 12 Elective Retail Trade Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 12 Retail Chapter 5 Work In Team And Organization Textbook Solutions English Medium for All Chapters, You can practice these here.

Work In Team And Organization

Chapter: 5

SESSION 1: ORGANIZATION STANDARDS FOR APPEARANCE AND BEHAVIOUR

Check Your Progress

A. Fill in the Blanks:

1. _____________ must not smoke where as appealing with members of the community. 

Ans: Retail staff.

2. _____________ should be fresh, neatly styled, and of a “natural” hair. 

Ans: Hair.

3. comprise a worker’s name, photo, designation of job and section, making fast personal immune of identity a snap. 

Ans: ID cards.

4. _________ is solitary of the utmost important features of personal appearance. 

Ans: Body Language.

5. Quarter, half and complete sleeve ______________ necessity be enclosed at all times.

Ans: Tattoos.

B. Multiple Choice Questions:

1. Acceptable personal growing and proper attire are circumstances of ____________.

(a) Employment.

(b) Recruitment. 

(c) Selection. 

(d) All of the above.

Ans: (a) Employment.

2. Something setup and recognized by way of authority, as rule is famous as _____________. 

(a) Policy. 

(b) Standard.

(c) Programme. 

(d) None of the above.

Ans: (b) Standard.

3. _______________ should be subtle and discreet. 

(a) Dress.

(b) Tattoos. 

(c) Make up. 

(d) All of the above.

Ans: (c) Make up.

4. Satisfied customer contributes to business through his purchase, recommendations and ______________. 

(a) Publicity. 

(b) Advice. 

(c) Referrals.  

(d) None of the above.

Ans: (c) Referrals.

5. Don’t take the ______________ personally in the organization. 

(a) Competitiveness. 

(b) Liability. 

(c) responsibility. 

(d) All of the above.

Ans: (a) Competitiveness.

C. State whether the following statements are True or False:

1. Hair should not color peculiar to human hair. 

Ans: False.

2. An employee’s dress code necessity not be unfair in gender reassignment and religion. 

Ans: True.

3. Dangling jewelries, noisy bracelets& bangles can wear on the floor. 

Ans: False.

4. Only frontline staffs in the retail store must wear a given uniform every day. 

Ans: False.

5. Try working with rather than against openly competitive colleagues.

Ans: True.

D. Match the Columns:

Column A	Column B
(1) The structure built for or serving as a base or support	(A) Dress code
(2) The employee should not have a discriminatory	(B) Ambition
(3) Understanding body language is an important feature of	(C) Co-worker for good work done
(4) Avoid confusing arrogance with	(D) Standard
(5) Praise competitive	(E) Personal appearance

Ans:

Column A	Column B
(1) The structure built for or serving as a base or support	(D) Standard
(2) The employee should not have a discriminatory	(A) Dress code
(3) Understanding body language is an important feature of	(E) Personal appearance
(4) Avoid confusing arrogance with	(B) Ambition
(5) Praise competitive	(C) Co-worker for good work done

E. Short Answer Questions:

1. What is standard of appearance? 

Ans: The standards of appearance refer to standard set up for appearance of sales personal of the retail organization. All officers and staff have a personal responsibility to maintain an extraordinary standard of appearance in a retail organization.

2. What is dress code?

Ans: A dress code means the set of rules about what clothes employees should wear at work to look neat, professional, and suitable for their job. An employee’s dress code is essentially not discriminatory in admiration of age, disability, sex reassignment, religious conviction or belief, sex, or sexual orientation.

3. What do you mean by body language?

Ans: Body language means the way we use our face, hands, eyes, and posture to express our feelings and thoughts without speaking. It shows our attitude, confidence, and respect while talking to others. Understanding body language is solitary of the utmost important aspects of personal appearance.

4. What precaution should take by female staff regarding appearance?

Ans: The Precautions to taken by female staff regarding their appearance and behavior are as follows:

(i) Lady Staffs having lengthy hair must stalemate their hair not preserve it loose, not ample oil useful to it.

(ii) No (Gajras) string of small white jasmine or Mogra flowers hooked on the head.

(iii) They should avoid bright colored nail polish and lengthy nails, as they will stay a cause to confuse customers or destroy the merchandise on presentation.

(iv) Minimum, non-flashy jewelry to wear.

(v) Dangling earrings, loud anklets & wristlets must not be worn on the floor.

(vi) Only very bright make-up to be useful (lipstick of very bright shades only).

F. Long Answer Questions:

1. Explain the various standard of appearance. 

Ans: The standards of appearance refer to standard set up for appearance of sales personal of the retail organization. All officers and staff have a personal responsibility to maintain an extraordinary standard of appearance in a retail organization. The managers and supervisors are responsible for safeguarding all personnel to achieve high standards of appearance set out in the procedure and should give recommendation and guidance where necessary.

(i) Overall Appearance: Staff will keep a high customary of personal presence and must be fresh, neat, organized and well groomed. Staff must not smoke whereas attractive through members of the community. When the category of effort involved creating a proper standard of uniform impracticable, any dress worn essential be presentable and suitable to the character undertaken.

(ii) Dress Code: An employee’s dress code essential not discriminatory in admiration of age, disability, sex reassignment, religious conviction or belief, sex, or sexual orientation.

(iii) Hair: Hair should be clean, properly combed. It required natural color should be used.

(iv) Identity Cards with Company Logo: ID cards are vital part of the retail organization, making it probable to simultaneously make simpler employee credentials and improve a retail company’s honesty and security. ID cards naturally include a worker’s name, photo, designation of job and section, making rapid personal immune of identity a snap.

(v) Body Language: Understanding body language is solitary of the utmost important aspects of personal appearance.

(vi) Cosmetics: Make-up should be subtle and discreet, not obtrusive or excessive. Bright colors not are permitted.

(vii) Tattoos: Quarter, half and complete sleeve tattoos need to cover at all time. Any tattoo that irritates alarms, upsets or disparages must be cover at all time.

2. Explain the precaution to be take in a retail organization regarding appearance and behavior?

Ans: While working in an organization the male and female staff has to take some Precautions regarding their appearance:

Precautions taken by Male Staff:

(i) Uniform prescribed should be clean and ironed.

(ii) Footwear should be clean and polished.

(iii) Hair must be clean, trimmed and well combed.

(iv) One is expecting to have a clean-shaven look.

(v) In case of beards/whiskers, trim necessity, well ordered and tidy.

(vi) Nails should cut or trimmed neatly at regular intervals.

(vii) Any type of jewelries studs and ornaments remain not too worn on the store floor during official hours.

Precautions taken by Female Staff:

(i) Lady Staffs having lengthy hair must stalemate their hair not preserve it loose, not ample oil useful to it.

(ii) No (Gajras) string of small white jasmine or Mogra flowers hooked on the head.

(iii) They should avoid bright colored nail polish and lengthy nails, as they will stay a cause to confuse customers or destroy the merchandise on presentation.

(iv) Minimum, non-flashy jewelry to wear.

(v) Dangling earrings, loud anklets & wristlets must not be worn on the floor.

(vi) Only very bright make-up to be useful (lipstick of very bright shades only).

3. Explain the behavioral aspects in dealing with customer colleagues and superiors. 

Ans: Always remember that satisfied customers will contribute to business for years, through their purchases, recommendations and referrals of business.

Behavior in Dealing with Customers: As we also recognize, customer is king, so every member of the retail store should behave gently with customer.

(i) Every sales representative should meet or talk to customer profile. It is essential that they treat everybody with admiration and dignity.

(ii) They need to be aware of trends, changes in the marketplace, taste and habits of customers.

(iii) They should listen carefully and intently to their customers, demonstrate respect.

(iv) Display these positive sales behaviors and will begin to stand out from the competition.

(v) He/she should be comfortable discussing both small and big numbers of customers.

Behavior in Dealing with Superiors:

(i) Immediate superior is boss of salesperson.

(ii) Corporate executives and decision makers want to work with people who can help them.

(iii) Improve their business and deliver better results.

Behavior in Dealing with Colleagues:

(i) A salesperson should also behave decently with his colleagues in an organization.

(ii) Avoid confusing arrogance with ambition.

(iii) Try praising competitive co-worker expected at work fine done, if he/she exists a high-achieving striver.

(iv) Do not take the competitiveness personally in organization.

(v) Maintain a polite and civil manner with colleague.

(vi) Try working with rather than against openly competitive colleagues.

G. Check Your Performance:

1. Draw on the chart standards of appearance. 

Ans: Students do it yourself.

2. Spell out the precautions working in male staff and female staff.

Ans: Precautions for Appearance and Behavior While working in an organization the male and female staff has to take some Precautions regarding their appearance:

Precautions taken by Male Staff:

(i) Uniform prescribed should be clean and ironed.

(ii) Footwear should be clean and polished.

(iii) Hair must be clean, trimmed and well combed.

(iv) One is expecting to have a clean-shaven look.

(v) In case of beards/whiskers, trim necessity, well ordered and tidy.

(vi) Nails should cut or trimmed neatly at regular intervals.

(vii) Any type of jewelries studs and ornaments remain not too worn on the store floor during official hours.

Precautions taken by Female Staff:

(i) Lady Staffs having lengthy hair must stalemate their hair not preserve it loose, not ample oil useful to it.

(ii) No (Gajras) string of small white jasmine or Mogra flowers hooked on the head.

(iii) They should avoid bright colored nail polish and lengthy nails, as they will stay a cause to confuse customers or destroy the merchandise on presentation.

(iv) Minimum, non-flashy jewelry to wear.

(v) Dangling earrings, loud anklets & wristlets must not be worn on the floor.

(vi) Only very bright make-up to be useful (lipstick of very bright shades only).

3. How to deal customers with effective techniques? List out the techniques.

Ans: Techniques for Effective Customer Dealing:

(i) Listening Carefully: Listen to customers attentively and understand their needs.

(ii) Polite Communication: Use polite language and positive expressions while talking.

(iii) Product Knowledge: Have complete knowledge about the products and services offered.

(iv) Prompt Service: Attend customers quickly and avoid making them wait for long.

(v) Body Language: Maintain a friendly facial expression and open posture while interacting.

(vi) Handling Complaints: Resolve customer problems with patience and understanding.

(vii) After-Sales Help: Check with customers after they buy something to make sure they are happy.

(viii) Respect and Politeness: Be kind and respectful to every customer, no matter their age, gender, or background.

SESSION 2: SUPPORT TEAMWORK

Check Your Progress

SESSION 3: WORK EFFECTIVELY IN RETAIL ORGANIZATION

Check Your Progress

SESSION 4: TEAM AIMS AND TARGETS

Check Your Progress