Class 12 Retail Chapter 5 Work In Team And Organization

Class 12 Retail Chapter 5 Work In Team And Organization Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 12 Retail Chapter 5 Work In Team And Organization Question Answer and select need one. Class 12 Retail Chapter 5 Work In Team And Organization Notes Download PDF. AHSEC Class 12 Elective Retail Trade Question Answer English Medium.

Class 12 Retail Chapter 5 Work In Team And Organization

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Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 12 Elective Retail Trade Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 12 Retail Chapter 5 Work In Team And Organization Textbook Solutions English Medium for All Chapters, You can practice these here.

Work In Team And Organization

Chapter: 5

A. Fill in the Blanks:

1. _____________ must not smoke where as appealing with members of the community. 

Ans: Retail staff.

2. _____________ should be fresh, neatly styled, and of a “natural” hair. 

Ans: Hair.

3. comprise a worker’s name, photo, designation of job and section, making fast personal immune of identity a snap. 

Ans: ID cards.

4. _________ is solitary of the utmost important features of personal appearance. 

Ans: Body Language.

5. Quarter, half and complete sleeve ______________ necessity be enclosed at all times.

Ans: Tattoos.

B. Multiple Choice Questions:

1. Acceptable personal growing and proper attire are circumstances of ____________.

(a) Employment.

(b) Recruitment. 

(c) Selection. 

(d) All of the above.

Ans: (a) Employment.

2. Something setup and recognized by way of authority, as rule is famous as _____________. 

(a) Policy. 

(b) Standard.

(c) Programme. 

(d) None of the above.

Ans: (b) Standard.

3. _______________ should be subtle and discreet. 

(a) Dress.

(b) Tattoos. 

(c) Make up. 

(d) All of the above.

Ans: (c) Make up.

4. Satisfied customer contributes to business through his purchase, recommendations and ______________. 

(a) Publicity. 

(b) Advice. 

(c) Referrals.  

(d) None of the above.

Ans: (c) Referrals.

5. Don’t take the ______________ personally in the organization. 

(a) Competitiveness. 

(b) Liability. 

(c) responsibility. 

(d) All of the above.

Ans: (a) Competitiveness.

C. State whether the following statements are True or False:

1. Hair should not color peculiar to human hair. 

Ans: False.

2. An employee’s dress code necessity not be unfair in gender reassignment and religion. 

Ans: True.

3. Dangling jewelries, noisy bracelets& bangles can wear on the floor. 

Ans: False.

4. Only frontline staffs in the retail store must wear a given uniform every day. 

Ans: False.

5. Try working with rather than against openly competitive colleagues.

Ans: True.

D. Match the Columns:

Ans:

E. Short Answer Questions:

1. What is standard of appearance? 

Ans: The standards of appearance refer to standard set up for appearance of sales personal of the retail organization. All officers and staff have a personal responsibility to maintain an extraordinary standard of appearance in a retail organization.

2. What is dress code?

Ans: A dress code means the set of rules about what clothes employees should wear at work to look neat, professional, and suitable for their job. An employee’s dress code is essentially not discriminatory in admiration of age, disability, sex reassignment, religious conviction or belief, sex, or sexual orientation.

3. What do you mean by body language?

Ans: Body language means the way we use our face, hands, eyes, and posture to express our feelings and thoughts without speaking. It shows our attitude, confidence, and respect while talking to others. Understanding body language is solitary of the utmost important aspects of personal appearance.

4. What precaution should take by female staff regarding appearance?

Ans: The Precautions to taken by female staff regarding their appearance and behavior are as follows:

(i) Lady Staffs having lengthy hair must stalemate their hair not preserve it loose, not ample oil useful to it.

(ii) No (Gajras) string of small white jasmine or Mogra flowers hooked on the head.

(iii) They should avoid bright colored nail polish and lengthy nails, as they will stay a cause to confuse customers or destroy the merchandise on presentation.

(iv) Minimum, non-flashy jewelry to wear.

(v) Dangling earrings, loud anklets & wristlets must not be worn on the floor.

(vi) Only very bright make-up to be useful (lipstick of very bright shades only).

F. Long Answer Questions:

1. Explain the various standard of appearance. 

Ans: The standards of appearance refer to standard set up for appearance of sales personal of the retail organization. All officers and staff have a personal responsibility to maintain an extraordinary standard of appearance in a retail organization. The managers and supervisors are responsible for safeguarding all personnel to achieve high standards of appearance set out in the procedure and should give recommendation and guidance where necessary.

(i) Overall Appearance: Staff will keep a high customary of personal presence and must be fresh, neat, organized and well groomed. Staff must not smoke whereas attractive through members of the community. When the category of effort involved creating a proper standard of uniform impracticable, any dress worn essential be presentable and suitable to the character undertaken.

(ii) Dress Code: An employee’s dress code essential not discriminatory in admiration of age, disability, sex reassignment, religious conviction or belief, sex, or sexual orientation.

(iii) Hair: Hair should be clean, properly combed. It required natural color should be used.

(iv) Identity Cards with Company Logo: ID cards are vital part of the retail organization, making it probable to simultaneously make simpler employee credentials and improve a retail company’s honesty and security. ID cards naturally include a worker’s name, photo, designation of job and section, making rapid personal immune of identity a snap.

(v) Body Language: Understanding body language is solitary of the utmost important aspects of personal appearance.

(vi) Cosmetics: Make-up should be subtle and discreet, not obtrusive or excessive. Bright colors not are permitted.

(vii) Tattoos: Quarter, half and complete sleeve tattoos need to cover at all time. Any tattoo that irritates alarms, upsets or disparages must be cover at all time.

2. Explain the precaution to be take in a retail organization regarding appearance and behavior?

Ans: While working in an organization the male and female staff has to take some Precautions regarding their appearance:

Precautions taken by Male Staff:

(i) Uniform prescribed should be clean and ironed.

(ii) Footwear should be clean and polished.

(iii) Hair must be clean, trimmed and well combed.

(iv) One is expecting to have a clean-shaven look.

(v) In case of beards/whiskers, trim necessity, well ordered and tidy.

(vi) Nails should cut or trimmed neatly at regular intervals.

(vii) Any type of jewelries studs and ornaments remain not too worn on the store floor during official hours.

Precautions taken by Female Staff:

(i) Lady Staffs having lengthy hair must stalemate their hair not preserve it loose, not ample oil useful to it.

(ii) No (Gajras) string of small white jasmine or Mogra flowers hooked on the head.

(iii) They should avoid bright colored nail polish and lengthy nails, as they will stay a cause to confuse customers or destroy the merchandise on presentation.

(iv) Minimum, non-flashy jewelry to wear.

(v) Dangling earrings, loud anklets & wristlets must not be worn on the floor.

(vi) Only very bright make-up to be useful (lipstick of very bright shades only).

3. Explain the behavioral aspects in dealing with customer colleagues and superiors. 

Ans: Always remember that satisfied customers will contribute to business for years, through their purchases, recommendations and referrals of business.

Behavior in Dealing with Customers: As we also recognize, customer is king, so every member of the retail store should behave gently with customer.

(i) Every sales representative should meet or talk to customer profile. It is essential that they treat everybody with admiration and dignity.

(ii) They need to be aware of trends, changes in the marketplace, taste and habits of customers.

(iii) They should listen carefully and intently to their customers, demonstrate respect.

(iv) Display these positive sales behaviors and will begin to stand out from the competition.

(v) He/she should be comfortable discussing both small and big numbers of customers.

Behavior in Dealing with Superiors:

(i) Immediate superior is boss of salesperson.

(ii) Corporate executives and decision makers want to work with people who can help them.

(iii) Improve their business and deliver better results.

Behavior in Dealing with Colleagues:

(i) A salesperson should also behave decently with his colleagues in an organization.

(ii) Avoid confusing arrogance with ambition.

(iii) Try praising competitive co-worker expected at work fine done, if he/she exists a high-achieving striver.

(iv) Do not take the competitiveness personally in organization.

(v) Maintain a polite and civil manner with colleague.

(vi) Try working with rather than against openly competitive colleagues.

G. Check Your Performance:

1. Draw on the chart standards of appearance. 

Ans: Students do it yourself.

2. Spell out the precautions working in male staff and female staff.

Ans: Precautions for Appearance and Behavior While working in an organization the male and female staff has to take some Precautions regarding their appearance:

Precautions taken by Male Staff:

(i) Uniform prescribed should be clean and ironed.

(ii) Footwear should be clean and polished.

(iii) Hair must be clean, trimmed and well combed.

(iv) One is expecting to have a clean-shaven look.

(v) In case of beards/whiskers, trim necessity, well ordered and tidy.

(vi) Nails should cut or trimmed neatly at regular intervals.

(vii) Any type of jewelries studs and ornaments remain not too worn on the store floor during official hours.

Precautions taken by Female Staff:

(i) Lady Staffs having lengthy hair must stalemate their hair not preserve it loose, not ample oil useful to it.

(ii) No (Gajras) string of small white jasmine or Mogra flowers hooked on the head.

(iii) They should avoid bright colored nail polish and lengthy nails, as they will stay a cause to confuse customers or destroy the merchandise on presentation.

(iv) Minimum, non-flashy jewelry to wear.

(v) Dangling earrings, loud anklets & wristlets must not be worn on the floor.

(vi) Only very bright make-up to be useful (lipstick of very bright shades only).

3. How to deal customers with effective techniques? List out the techniques.

Ans: Techniques for Effective Customer Dealing:

(i) Listening Carefully: Listen to customers attentively and understand their needs.

(ii) Polite Communication: Use polite language and positive expressions while talking.

(iii) Product Knowledge: Have complete knowledge about the products and services offered.

(iv) Prompt Service: Attend customers quickly and avoid making them wait for long.

(v) Body Language: Maintain a friendly facial expression and open posture while interacting.

(vi) Handling Complaints: Resolve customer problems with patience and understanding.

(vii) After-Sales Help: Check with customers after they buy something to make sure they are happy.

(viii) Respect and Politeness: Be kind and respectful to every customer, no matter their age, gender, or background.

A. Fill in the Blanks:

1. _________________ team is being able to lead the employee inspiration and retail business output. 

Ans: Effective.

2. ________________ is coercion of a sexual environment and the unwanted or unsuitable promise of prizes in conversation for sexual favors. 

Ans: Sexual harassment.

3. The _________________ is responsible for the productivity of their team in retail store. 

Ans: Sales associate.

4. _________________ is the practice of force, hazard, or coercion to abuse, intimidate or aggressively dominate others. The conduct is often frequent and characteristic. 

Ans: Bullying.

5. The effective work _________________ will lead the team for conducting highly effective programs of the retail business organization. 

Ans: Habits.

B. Multiple Choice Questions:

1. Some of the key characteristics of effective teams: 

(a) Not altogether, teams are fruitful at what they prepare. 

(b) Possibly retail business organization have functioned continuously in team that utilized ample time discussion on accurate decisions. 

(c) The team members not taking fair sharing of the work, which would be unsuccessful for taking decisions. 

(d) All of the above.

Ans: (d) All of the above.

2. Team member performs the following responsibilities and duties: 

(a) Team leader safeguards smooth and actual actions of the team. 

(b) He implements the changes recommended by the team. 

(c) Both a) and b). 

(d) None of the above.

Ans: (c) Both a) and b). 

3. Which is not the responsibilities and duties of facilitator: 

(a) Facilitator does not support the team leader for helping the team for the period of early stages. 

(b) He deeds resources to the team. 

(c) He affords feedback to the team regarding the success of team process. 

(d) Facilitator is not a participant of the team.

Ans: (a) Facilitator does not support the team leader for helping the team for the period of early stages.

4. There are the four ways to developments of effective work habits are follows: 

(a) Ask questions and plan and organize work place information.

(b). Priorities and complete task. 

(c) Balancing the work and personal priorities. 

(d) All of the above.

Ans: (d) All of the above.

5. The effective work habits will lead the team for conducting highly effective programmes of the retail business organization. Which is not the that habit? 

(a) Passive participation of local retail businesses. 

(b) Utilize labor market information to determination quality decisions. 

(c) Extravagance education similar to a job. 

(d) Attach people to develop careers. 

Ans: (a) Passive participation of local retail businesses.

C. State whether the following statements are True or False:

1. Effective teamwork is not helpful for sales associate. 

Ans: False.

2. Facilitator helps the leader for facilitating the team during initial levels of the crew. 

Ans: True.

3. Discriminate employees at workplace is very good practice. 

Ans: False.

4. Affords feed again to the group regarding the efficiency of the crew system. 

Ans: False.

5. Anti-discrimination legal guidelines are entrenched in principles of not equality. 

Ans: True.

6. Principal stage for bullying stands on societal media web sites.

Ans: True.

D. Match the Columns:

Ans:

E. Short Answer Questions:

1. What is work team in retailing?

Ans: A work team is a group of people who work together to achieve common goals in a retail organization. In retailing, teamwork is essential for effective store operations, sales, customer service, and maintaining a positive work environment.

2. Explain the Anti-discrimination laws are designed for each man or woman discrimination.

Ans: Anti-discrimination laws remain aimed to protect counter to mutually separate discrimination (devoted by individuals) then from structural discrimination (arising from policies, which create disadvantage to definite groups). Courts may keen on justification mutually discriminatory resolved and disparate impact in determining whether a specific deed or policy establishes for discrimination.

3. Explain the mechanism to solve the problems of harassment? 

Ans: If someone faces harassment, they should report it to the manager or complaint committee. The complaint is checked carefully, action is taken against the wrong person, and a safe workplace is ensured for everyone.

4. What is bullying?

Ans: Bullying is the practice of force, hazard, or coercion to abuse, intimidate or aggressively dominate others. The conduct is often frequent and characteristic. One essential precondition is the awareness, through bully or by means of others, of an inequity of social or physical authority, which discriminates bullying from conflict.

5. What should be standards of appearance? 

Ans: The standards of appearance refer to standard set up for appearance of sales personal of the retail organization. All officers and staff have a personal responsibility to maintain an extraordinary standard of appearance in a retail organization. The managers and supervisors are responsible for safeguarding all personnel to achieve high standards of appearance set out in the procedure and should give recommendation and guidance where necessary.

F. Check Your Performance.

1. Demonstrate the reporting features of work team.

Ans: Reporting features of a work team mean how team members share information and updates with each other and their supervisor. It helps in smooth working and good communication.

Main reporting features include:

(i) Daily Reports: Each team member gives details of daily work done.

(ii) Progress Reports: The team shares updates about goals and tasks completed.

(iii) Problem Reports: If any issue comes up, it is reported to the manager quickly.

(iv) Feedback Reports: Team members share customer opinions and suggestions for improvement.

(v) Performance Reports: The manager reviews the team’s work and gives advice for better results.

2. Draw a chart of system of development of effective work habits. 

Ans: Students do it yourself.

A. Fill in the Blanks:

1. __________________ industry is looking for persons at all heights, from the education with basic skills to retail management professionals. 

Ans: Retail.

2. Store operations assistant is the _______________ post of retail outlet. 

Ans: Entry-level.

3. The special packages, bonus, _______________ offered are share of this job. 

Ans: Incentives.

4. _______________ brands have released retail chains all over the cities and rural parts that offer huge job openings. 

Ans: Big.

5. The regulation in _______________ India has numerous requirements to the welfares of employees.

Ans: Safeguard.

B. Multiple Choice Questions:

1. Which of the succeeding is the right of an employee? 

(a) Written agreement for job. 

(b) Casual leave. 

(c) Good working condition. 

(d) All of the above.

Ans: (d) All of the above.

2. While employed in a retail organization employee has some responsibilities upon him/her. Some of them are as follows: 

(a) Making a sale.

(b) Customer complaints handling. 

(c) Customer Returns and Exchanges. 

(d) All of the above.

Ans: (d) All of the above.

3. It is the accountability of the proprietor to safeguard that his/her workers, especially workers, are protected though at work.

(a) Female. 

(b) Male. 

(c) Transgender. 

(d) None of them.

Ans: (a) Female.

4. Sexual harassment is disciplinary below the 

(a) Indian Legal Code. 

(b) Indian Penal Code. 

(c) Both (a) and (b). 

(d) None of the above.

Ans: (b) Indian Penal Code.

5. _______________ is a superannuation benefit pattern that is existing to all salaried workforces. 

(a) Health and Safety.

(b) Employee’s Provident Fund (EPF). 

(c) Gratuity. 

(d) Maternity benefit.

Ans: (b) Employee’s Provident Fund (EPF). 

C. State whether the following statements are True or False:

1. Retail occupation is one of the greatest demanding occupations of the business era. 

Ans: True.

2. Every retail outlet is very dependent upon the transactions they become; this is solitary of the vital posts in this occupation. 

Ans: True. 

3. The immediate career opportunity of the store operations is customer sales service associate. 

Ans: True.

4. Communicate the current sales promotion schemes to the manufacturer.  

Ans: False.

5. Understanding rights of an employee is the last stage in securing them. 

Ans: False.

D. Match the Columns:

Ans:

E. Short Answer Questions:

1. What are the privileges and responsibilities of an employee?

Ans: Privileges and responsibilities of an employee in a retail organization refer to the rights and duties of workers towards their organization. Employees are expected to perform their work honestly and efficiently while obeying company rules and policies. They should follow rules, keep work secrets, and work well with others. In return, they should get fair pay, a safe place to work, and respect.

2. What are the career prospects in retailing? 

Ans: The retail sector offers wide career prospects such as sales associate, store supervisor, department manager, visual merchandiser, customer service executive and supply chain assistant. With experience and training, employees can progress to positions like store manager or area manager. Retail jobs also include work in buying, marketing, selling goods, and online shopping services.

F. Check Your Performance:

1. Demonstrate the responsibility of an employee.

Ans: Responsibility of an employee:

Though working in a retail organization employee has some responsibilities upon him/her. 

Some of them are as follows:

(i) Store opening, checking all the locks and seals.

(ii) Maintaining the exterior and interior i.e. displays, fixtures etc.

(iii) Energy management by using better electrical equipment at installation so that equipment lasts longer.

(iv) Arranging different sections for the customers.

(v) Personal Security by being attentive all the time.

(vi) Making sale Customer complaints handling Customer Returns and Exchanges. Cashiering like receive payments; issue receipts.

(vii) Merchandise Security by putting security tags.

(viii) Crisis management like fire, car coincidences in parking lot, store robbery.

(ix) Inventory management.

(x) Closing of store.

2. Prepare a chart on prospects in retailing. 

Ans: Students do it yourself.

A. Fill in the Blanks:

1. The key to a successful retail outlet _____________ around keeping the team happy. 

Ans: Revolves.

2. A retail outlet can be an excited work atmosphere, especially through _________ operating hours. 

Ans: Peak.

3. A sturdy manager can agree a quality that _______________ is vital by using actual communication. 

Ans: Teamwork.

4. Good team achieves the given __________ easily. 

Ans: Targets.

5. A workers occupied with team ____________ can generate a friendly atmosphere for employees and customers. 

Ans: Spirit.

6. The success of each team is _____________ on the values of its team member.

Ans: Dependent.

B. Multiple Choice Questions:

1. Teamwork is important to achieve for the following targets: 

(a) Training. 

(b) Productivity. 

(c) Engagement. 

(d) All of the above.

Ans: (d) All of the above.

2. Retail business profitability depends on the amount of sales as well as appropriate ________________. 

(a) Spending on overhead expenses. 

(b) Income from overheads. 

(c) Both (a) and (b). 

(d) None of the above.

Ans: (a) Spending on overhead expenses.

3. Finally, profitability of retail unit is, obtained through financial outcome such as _____________.

(a) Sales amount /volume.

(b) Return on investment (ROI). 

(c) Profit margin and retailer unique profitable capabilities.

(d) All of the above.

Ans: (d) All of the above.

4. Every retail unit requires for running retail business. 

(a) Material. 

(b) Human force.

(c) Machine. 

(d) None of the above.

Ans: (b) Human force.

5. decisions form a basic component of a retailer strategy. 

(a) Financial.

(b) Cost.

(c) Both (a) and (b). 

(d) None of the above.

Ans: (a) Financial.

C. State whether the following statements are True or False:

1. Members of a department who work as a team are more motivated to achieve departmental sales goals. 

Ans: True.

2. A team environment cannot provide efficient training to them, as employees may be further enthusiastic to assist newcomers. 

Ans: False.

3. There are certain examples, which help to work, motivate and handle situation as a member of team. 

Ans: True.

4. Retail business profitability depends on the amount of sales as well as appropriate spending on overhead expenses. 

Ans: True.

5. Retailing is a slow growing trading area due to which most of the entrepreneurs are motivated to start retail business. 

Ans: False.

6. The overall impression about retailing profession is attractive and charming.

Ans: True.

D. Match the Columns:

Ans:

E. Short Answer Questions:

1. What are the sources of funds required to start a retail unit?

Ans: Sources of funds required to start a retail unit are:

(i) Owner’s own capital.

(ii) Borrowings from friends and relatives.

(iii) Bank loans.

(iv) Loans from financial institutions.

(v) Trade credit from suppliers.

(vi) Government financial assistance or subsidies.

2. What value of a team member is important to success?

Ans: The values of a team member important to success are honesty, discipline, co-operation, punctuality, commitment, mutual respect, accountability, and willingness to share responsibilities. These qualities help people trust each other and work together to reach the same goals easily.

3. List down the marketing activities generally followed in organized retail store?

Ans: The marketing activities generally followed in organized retail store include:

(i) Advertising and promotion of products.

(ii) Display and visual merchandising.

(iii) Loyalty programmes and membership cards.

(iv) Sales promotion and discount offers.

(v) Customer feedback and relationship management.

(vi) Social media marketing and digital campaigns.

F. Check Your Performance:

1. Demonstrate how teams should achieve targets in retailing.

Ans: Teamwork is an intelligence of harmony, enthusiasm for common attention and accountabilities between a group of persons nearly associated to achieve team targets. Good team achieves the given targets easily.

Importance of Teams to Achieve Targets in Retailing:

(i) Customer Service: A retail outlet can be a frantic work atmosphere, particularly during peak functioning hours. In a work environment with teamwork, other employees rapidly step in to offer help to other employees, safeguarding from top to bottom level of customer gratification.

(ii) Productivity: Retail work requires a tall level of teamwork to make the most of productivity. In a grocery or retail store, workers cooperate to ensure smooth functioning and stock management.

(iii) Engagement: Teamwork increases employee engagement and motivation, making them more willing to assist one another and achieve departmental goals.

(iv) Training: A team environment provides efficient training to new workers, helping reduce turnover and frustration. Teamwork also facilitates cross-training of existing employees.

2. Make a chart on sources of funds for run the retail business. 

Ans: Students do it yourself.

3. Spell out the marketing activities of success retailer and draw a strategic plan.

Ans: Marketing activities of a successful retailer include:

(i) Advertising: Promoting products through newspapers, TV, radio, social media, and posters.

(ii) Sales Promotion: Offering discounts, coupons, and special deals to attract customers.

(iii) Customer Relationship: Keeping good relations with customers through polite service and feedback.

(iv) Product Display: Arranging goods neatly and attractively in the store.

(v) Market Research: Studying what customers like and what products sell best.

(vi) Branding: Building a good image or name of the store so customers trust it.

Strategic Plan (Simple Diagram):

Parimol

Hi! my Name is Parimal Roy. I have completed my Bachelor’s degree in Philosophy (B.A.) from Silapathar General College. Currently, I am working as an HR Manager at Dev Library. It is a website that provides study materials for students from Class 3 to 12, including SCERT and NCERT notes. It also offers resources for BA, B.Com, B.Sc, and Computer Science, along with postgraduate notes. Besides study materials, the website has novels, eBooks, health and finance articles, biographies, quotes, and more.