Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation

Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation Question Answer and select need one. Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation Notes Download PDF. AHSEC Class 12 Elective Beauty and Wellness Question Answer English Medium.

Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation

Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 12 Beauty and Wellness Chapter 4 Demonstrating Positive Impression and Personal Presentation Textbook Solutions English Medium for All Chapters, You can practice these here.

Demonstrating Positive Impression and Personal Presentation

Chapter: 4

SESSION 1: CREATING POSITIVE IMPRESSION AT THE WORKPLACE

Check Your Progress

A. Multiple Choice Questions:

1. What is the primary purpose of maintaining a tidy reception area in a salon?

(a) To make the salon staff feel better about their work environment.

(b) To create a positive first impression for clients.

(c) To keep magazines organized for the clients.

(d) To ensure the salon remains clutter-free.

Ans: (b) To create a positive first impression for clients.

2. Which of the following actions is NOT part of providing a caring environment for clients in a salon?

(a) Acknowledging clients even when busy.

(b) Chit-chatting with other staff while attending to a client.

(c) Maintaining a neat and clean appearance.

(d) Being punctual and reliable.

Ans: (b) Chit-chatting with other staff while attending to a client.

3. When answering a phone call in the salon, what should be included in your greeting?

(a) Your name only.

(b) The salon name and your name.

(c) A detailed list of services.

(d) An apology for the inconvenience of the call.

Ans: (b) The salon name and your name.

4. Which of the following is considered an important aspect of communication over the phone?

(a) Using complex vocabulary to impress the caller.

(b) Relying on body language to convey messages.

(c) Speaking clearly and directly into the mouthpiece.

(d) Keeping the conversation brief at all times.

Ans: (c) Speaking clearly and directly into the mouthpiece.

5. In the context of maintaining team spirit in a salon, which of the following is a detrimental behaviour?

(a) Offering help to colleagues.

(b) Maintaining open communication.

(c) Working independently without team collaboration.

(d) Participating in regular team meetings.

Ans: (c) Working independently without team collaboration.

B. Subjective Questions:

Answer the following questions: 

1. How should a salon reception area be organised? 

Ans: The facilities of the reception area include the seating area, cloakroom, hot and cold drinks, newspapers and magazines and retail displays. It should be clean and tidy and well organised. It should have enough space for keeping the appointment registers, telephone, necessary stationary, etc.

2. How will you provide a caring environment for a client?

Ans: Clients like to feel comfortable and relaxed while they are having their treatments done. They like to think you are relating to them and their needs. For your client to feel comfortable with you, your behaviour must be genuine and sincere. How well you communicate your care, courtesy and your competence will encourage them to become a regular client.

To provide a caring environment you must: 

(i) Demonstrate a positive attitude towards work and other people. 

(ii) Have a clean and neat appearance. 

(iii) Show a friendly and courteous attitude to each other and to the clients. Always acknowledge the client, even if you are on the phone or with someone else. 

(iv) Have high personal standards of behaviour and conduct. 

(v) Be punctual, reliable and efficient. If you are running late for work, call the salon immediately. If you are running behind schedule, explain the delay to your client; most will understand. Apologise for the inconvenience and do not blame anyone. 

(vi) Be reassuring to your client and put them at ease by your behaviour. This includes devoting your full attention to the client. It is rude to chat with other staff while attending to your client, however professional discussion with co-workers is permissible. 

3. State the importance of communication in providing a positive impression at a work place. 

Ans: Importance of communication for a good first impression at work (Class 8 level):

(i) Warm greeting: Saying “Good morning” with a smile shows respect and friendliness.

(ii) Clear speaking: Simple, clear words help others understand you quickly.

(iii) Good listening: Let others finish, nod, and ask small questions—this shows you care.

(iv) Polite tone and words: “Please,” “thank you,” and a calm voice make you look professional.

(v) Positive body language: Smile, eye contact, and good posture show confidence.

(vi) Quick response: Answer calls/messages on time; it shows you are responsible.

(vii) Neat writing and records: Clear notes, emails, and registers make you look organized.

(viii) Calm problem solving: Handling complaints politely builds trust.

4. What are some of the difficulties of telephone communication?

Ans: Some of the telephone communication difficulties are:

(i) Not seeing the other person.

(ii) Noise in the background or on the line.

(iii) Distractions someone trying to attract your attention while you’re on the phone.

(iv) Language poor enunciation or an unfamiliar accent.

5. List code of conduct for a salon staff. 

Ans: (i) Show respect and be fair and courteous to others.”

(ii) Do not criticise other staff or salons.”

(iii) Be honest and always keep your word.”

(iv) Behave professionally.”

(v) Unlawful discrimination or harassment should not be tolerated and should be reported immediately.”

(vi) It is inappropriate to speak about religion, politics, another person’s sex life, gossip or swear.

SESSION 2: PERSONAL GROOMING AND PRESENTATION

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