Class 11 IT Chapter 1 IT – ITeS Industry

Class 11 IT Chapter 1 IT – ITeS Industry Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 11 IT Chapter 1 IT – ITeS Industry Question Answer and select need one. Class 11 IT Chapter 1 IT – ITeS Industry Notes Download PDF. AHSEC Class 11 Elective IT-ITeS Question Answer English Medium.

Class 11 IT Chapter 1 IT – ITeS Industry

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Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 11 Elective IT-ITeS Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 11 IT-ITeS Textbook Solutions English Medium for All Chapters, You can practice these here.

IT – ITeS Industry

Chapter: 1

A. Multiple choice questions: 

1. What is Business Process Outsourcing? 

(a) Outsourcing an information-producing function. 

(b) Outsourcing an operational function. 

(c) Outsourcing research and development. 

(d) Outsourcing the payroll department.

Ans: (a) Outsourcing an information-producing function.

2. What are the skills required by a domestic BPO representative? 

(a) Fluency in the local language with natural accent. 

(b) Excellent fluency in the English language. 

(c) Both of the above. 

(d) None of the above. 

Ans: (c) Both of the above.

3. In the voice process, which are the kind of jobs that a representative cannot do? 

(a) Accepting orders. 

(b) Customer service. 

(c) Keeping data of employee records. 

(d) Credit and collection. 

Ans: (c) Keeping data of employee records.

4. What is an example of Business Process Outsourcing? 

(a) Using an outside company to function as a Call Centre.

(b) Using an outside company to function as the research and development department. 

(c) Using an outside company to function as the payroll department. 

(d) Using an outside company to function as the human resource department. 

Ans: (a) Using an outside company to function as a Call Centre.

5. What is Knowledge Process Outsourcing? 

(a) Outsourcing an information-producing function. 

(b) Outsourcing an operational function. 

(c) Outsourcing a Call Centre. 

(d) Outsourcing the manufacturing department.

Ans: (a) Outsourcing an information-producing function.  

B. State whether the following statements are True or False:

1. Growth of the IT sector in India is increasing every year. 

Ans: True.

2. Indian IT workforce will be the highest sector employer by 2020. 

Ans: False.

3. International BPO CSR communication needs fluency in national and local language. 

Ans: False.

4. Intelligent Call Routing is a new technology in telecommunication. 

Ans: True.

5. Every mobile phone has text messaging service. 

Ans: True.

6. Online Chat helps CSR for recommendation of online products services. 

Ans: True.

7. Call Centres provide customer interaction and communication services. 

Ans: True.

C. Fill in the blanks:

1. Indian IT industry is set to touch ____________ billion by year ___________. 

Ans: $225,2020.

2. IT industry can be broadly classified into _____________ sectors. 

Ans: Four.

3. A ____________ involves processes like market research, survey analysis. 

Ans: KPO.

4. An international ___________ offers services to clients from different countries.

Ans:.BPO.

D. Write the full form of the following acronyms:

1. IT _______________________________. 

Ans: Information Technology.

2. ITeS _______________________________. 

Ans:  Information Technology enabled Services.

3. ISP _______________________________. 

Ans: Internet Service Protocol. 

4. BPO _______________________________.

Ans: Business Process Outsourcing.

5. BPM _______________________________. 

Ans:  Business Process Management.

6. CRM _______________________________. 

Ans: Customer Relationship Management.

7. KPO _______________________________.

Ans: Knowledge Process Outsourcing.

Parimol

Hi! my Name is Parimal Roy. I have completed my Bachelor’s degree in Philosophy (B.A.) from Silapathar General College. Currently, I am working as an HR Manager at Dev Library. It is a website that provides study materials for students from Class 3 to 12, including SCERT and NCERT notes. It also offers resources for BA, B.Com, B.Sc, and Computer Science, along with postgraduate notes. Besides study materials, the website has novels, eBooks, health and finance articles, biographies, quotes, and more.