Class 11 IT Chapter 5 Work Management

Class 11 IT Chapter 5 Work Management Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 11 IT Chapter 5 Work Management Question Answer and select need one. Class 11 IT Chapter 5 Work Management Notes Download PDF. AHSEC Class 11 Elective IT-ITeS Question Answer English Medium.

Class 11 IT Chapter 5 Work Management

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Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 11 Elective IT-ITeS Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 11 IT Textbook Solutions English Medium for All Chapters, You can practice these here.

Work Management

Chapter: 5

A. Multiple choice questions:

1. If you are in customer service, which of these skills is a MUST for you? 

(a) Empathy.

(b) Analytical skills. 

(c) Numerical skills. 

(d) Selling skills. 

Ans: (d) Selling skills. 

2. Bela is in non-voice process. Which is the skill she need NOT be good at? 

(a) Typing speed. 

(b) Reading skills.

(c) Writing skills.

(d) Speaking skills.

Ans: (d) Speaking skills.

3. Ajay is in telesales. He is fluent in Hindi. However, his mother tongue is Bhojpuri. What is the one thing he must consciously avoid while speaking to his customers’?

(a) Talking about his home town. 

(b) Talking about the product he is selling. 

(c) Mother tongue influence in speech. 

(d) Talking about his company. 

Ans: (c) Mother tongue influence in speech.

4. How should a CSR greet customers? 

(a) Cheerful greeting every time. 

(b) Cheerful greeting some time. 

(c) Never greets cheerfully. 

(d) Cheerful greeting every morning.

Ans: (a) Cheerful greeting every time. 

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Hi! my Name is Parimal Roy. I have completed my Bachelor’s degree in Philosophy (B.A.) from Silapathar General College. Currently, I am working as an HR Manager at Dev Library. It is a website that provides study materials for students from Class 3 to 12, including SCERT and NCERT notes. It also offers resources for BA, B.Com, B.Sc, and Computer Science, along with postgraduate notes. Besides study materials, the website has novels, eBooks, health and finance articles, biographies, quotes, and more.