Class 10 Beauty and Wellness Chapter 4 Creating a Workplace Impression

Class 10 Beauty and Wellness Chapter 4 Creating a Workplace Impression Solutions English Medium, SEBA Class 10 Beauty and Wellness Question Answer, Class 10 Beauty and Wellness Chapter 4 Creating a Workplace Impression Question Answer to each chapter is provided in the list so that you can easily browse throughout different chapter Class 10 Beauty and Wellness Chapter 4 Creating a Workplace Impression English Medium Solutions and select needs one.

Class 10 Beauty and Wellness Chapter 4 Creating a Workplace Impression

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Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. SEBA Class 10 Beauty and Wellness Chapter 4 Creating a Workplace Impression Question Answer. These solutions are part of SCERT All Subject Solutions. Here we have given Class 10 Elective Beauty and Wellness Solutions for All Chapter, You can practice these here.

Creating a Workplace Impression

Chapter – 4

A. Fill in the Blanks:

1. The ____________ is the first point of contact for a client in a beauty salon.

Ans: The reception is the first point of contact for a client in a beauty salon.

2. ____________ is the process of sharing ideas and information with the help of messages using methods like speech, writing, visuals, signals or body language through an appropriate channel.

Ans: Communication is the process of sharing ideas and information with the help of messages using methods like speech, writing, visuals, signals or body language through an appropriate channel.

3. In ____________ communication, one can only hear the voice of the speaker and not see the person’s facial expressions, gestures and body language. 

Ans: In telephonic communication, one can only hear the voice of the speaker and not see the person’s facial expressions, gestures and body language.

4. A good practice is to answer the phone call within ____________ rings. 

Ans: A good practice is to answer the phone call within three rings.

5. In telephonic communication, messages need to be written ____________ and ____________ for communicating the same to the concerned person.

Ans: In telephonic communication, messages need to be written accurately and legibly for communicating the same to the concerned person.

B. Multiple Choice Questions:

1. To create a positive impression of the salon, one must ensure that ____________.

(a) The reception desk is always tidy.

(b) Flowers are arranged neatly in a vase.

(c) Current magazines are available for customers.

(d) All of the above.

Ans: (d) All of the above.

2. A good team has____________.

(a) Clear objectives.

(b) Trained people.

(c) Adequate number of people.

(d) All of the above.

Ans: (d) All of the above.

3. An accurate message contains ___________.

(a) Name of the person the message is for.

(b) Name and phone number of the caller.

(c) Both (a) and (b)

(d) None of the above.

Ans: (c) Both (a) and (b)

4. To overcome barriers in telephonic communication, one must _____________.

(a) Listen carefully.

(b) Speak fast.

(c) Keep doing other work.

(d) None of the above.

Ans: (a) Listen carefully.

C. Subjective Questions:

1. Explain the communication process.

Ans: ‘Listening’ plays an important role in communication as the workers must listen carefully to the clients in order to understand their needs, and also fulfill official obligations. Communication, thus, helps build and improve mutual understanding, as well as, establish a professional and cordial relationship with the clients. Housekeeping skills deal with maintaining salon hygiene, and creating a healthy and safe work environment. This Unit throws an insight into the importance of communication skills and various other aspects that need to be considered for creating a lasting workplace impression.

2. What must be done in case a client suffers contraindication to a treatment?

Ans: Contraindications: In case the client develops a contraindication or allergy after make-up, advice the person to immediately consult a doctor. Discuss the best way to deal with the problem related to the person’s skin condition, without causing unnecessary anxiety to the client.

Some of the common contraindications are as follows:

(i) Bacterial, viral or fungal infection of the eyes, lips or face.

(ii) Open cuts or abrasions.

(iii) Broken bones.

(iv) Severe eczema or psoriasis.

(v) Acute acne.

If the client has sensitive or allergic skin, one must use hypo allergic products that are unperfumed and have fewer pigments and preservatives.

3. What do you understand by teamwork? What are the prerequisites of a good team?

Ans: The success of a beauty salon depends on teamwork, which leads to efficient and effective discharge of services and satisfied clients. A team consists of people with varied strengths and weaknesses. Therefore, it is important to identify the strengths of each team member and work towards a common goal, i.e., achieving customer satisfaction. Regular meetings with team members help create a conducive work environment. 

Some of the prerequisites of a good team are as follows:

(i) Clear objectives.

(ii) Adequate and skilled staff.

(iii) Clear job roles.

(iv) Balanced planning and action.

(v) Effective communication skills.

(vi) A sense of humour.

(vii) Open to new ideas.

(viii) Flexibility and tolerance.

(ix) Enthusiastic and committed team members.

(x) A fair and decisive leader.

4. Imagine yourself to be the receptionist of a beauty salon. Describe the points that you would consider while answering a phone call.

Ans: Do it by yourself.

A. Fill in the Blanks:

1. One must wash and _____________ the hands before and after offering a beauty service.

Ans: One must wash and sanitise the hands before and after offering a beauty service.

2. One must use ____________ shades to cover dark circles and lines on the forehead.

Ans: One must use light shades to cover dark circles and lines on the forehead.

3. An Assistant Beauty Therapist must wear sterile ____________ while offering a service. 

Ans: An Assistant Beauty Therapist must wear sterile gloves while offering a service.

4. A ____________ helps remove dead cells from the foot.

Ans: A scrubber helps remove dead cells from the foot.

B. Subjective Questions:

1. What do you understand by personal grooming?

Ans: Being an integral part of the beauty business, the Assistant Beauty Therapist needs to be well-groomed and presentable at all times. A hygienic, well-groomed and presentable beauty service provider automatically attracts the attention of clients and wins their trust. 

2. List the measures that may be followed for hand and foot care.

Ans: The measures that can be followed for hand and foot care are discussed below:

(i) The Assistant Beauty Therapist must wash the hands using an anti-bacterial soap or hand wash or sanitise them with an alcohol based hand sanitiser before and after service.

(ii) One must follow the steps of washing hands with soap and water.

(iii) One must trim one’s nails to the skin and keep them clean. They should not smell of food.

(iv) One must scrub the feet with a sponge, pumice stone or foot scrubber after bath.

(v) One must always wear a pair of sterile disposable gloves while providing a beauty treatment.

Parimol

Hi! my Name is Parimal Roy. I have completed my Bachelor’s degree in Philosophy (B.A.) from Silapathar General College. Currently, I am working as an HR Manager at Dev Library. It is a website that provides study materials for students from Class 3 to 12, including SCERT and NCERT notes. It also offers resources for BA, B.Com, B.Sc, and Computer Science, along with postgraduate notes. Besides study materials, the website has novels, eBooks, health and finance articles, biographies, quotes, and more.