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NIOS Class 10 Home Science Chapter 22 Consumer Beware! Be Answer
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Consumer Beware! Be Answer
Chapter: 22
[Book – II] HOME SCIENCE
TEXTUAL QUESTION WITH ANSWERS
Intext Questions 22.1.
Q. 1. Read the lesson carefully. Find out one word’ used in the lesson to indicate the following:
(a) The person who buys goods and pays for services ____________.
(b) The items that we buy from the market ____________.
(c) Repair of an electric switch for which the consumer pays money ____________.
(d) The term used to indicate duplicate products ____________.
(e) The process of addition or removal of some thing to lower the quantity or quality of food stuffs ____________.
(f) Selling goods at prices more than the actual cost at the time of shortage ____________.
(g) Manufacturers informing the consumers about their products ____________.
(h) Absence of this creates a problem to the consumers while selecting quality goods ____________.
(i) A shopkeeper cannot charge you more than this amount ____________.
Ans: (a) Consumer.
(b) Products.
(c) Service.
(d) Duplicate /fake/imitation.
(e) Adulteration.
(f) Hoarding/black-marketing.
(g) Advertisement.
(h) Standardized marks.
(i) MRP.
Q. 2. You encounter the following problems in services. Suggest ways to deal with these problems.
(a) Your iron stops working within a week after repairs.
Ans: (a) (i) Tell the shopkeeper.
(ii) Write to the manufacturer.
(iii) Complain to concerned authorities, if you get no response.
(iv) Do not bother/ buy another one.
(i) (ii) (iii) – (Satisfactory), (iv) (unsatisfactory)
(b) The gas cylinder you have received less weights than the weight specified.
Ans: (i) Make sure you get it weighed.
(ii) Phone up the agency and get it exchanged.
(iii) Will tell him next time.
(iv) Do nothing/not bother.
(i)-(ii) – (Satisfactory), (iii) needs unprove- ment, (iv) satisfactory.
Intext Questions 22.2
Q.1. Match Column A with Column B:
| Column – A | Column – B |
| 1. A consumer should buy from | (a) when the shops are less crowded |
| 2. The quantity to be bought | (b) Consumer Protection laws |
| 3. The best time to buy is | (c) Licensed shops/ Cooperative Stores only |
| 4. A consumer should know | (d) Depends upon the requirement of the family |
| 5. Payment of goods can also be made by | (e) When genuine discounts are offered by shopkeepers |
| (f) Cheques |
Ans:
| Column – A | Column – B |
| 1. A consumer should buy from | (c) Licensed shops/ Cooperative Stores only |
| 2. The quantity to be bought | (d) Depends upon the requirement of the family |
| 3. The best time to buy is | (a) when the shops are less crowded |
| 4. A consumer should know | (b) Consumer Protection laws |
| 5. Payment of goods can also be made by | (f) Cheques |
INTEXT QUESTIONS 22.3
Q. 1. Answer the following questionnaire to rate your self as an alert consumer.
(a) If a vendor on a train, charges you Rs. 5/- more than the MRP, you would _____________.
(i) Give him Rs.5/-
(ii) Refuse to buy.
(iii) Complain about him to the concerned authorities.
(iv) Bargain with him.
Ans: (iii) Complain about him to the concerned authorities.
(b) If a shopkeeper refuses to give you pamphlets of the appliances, before you decide to buy it, you may _____________.
(i) Buy the product and read the pamphlet later.
(ii) Buy from another shop where the pamphlet is shown.
(iii) Refuse to buy the product.
(iv) Start arguing with the shopkeeper.
Ans: (ii) Buy from another shop where the pamphlet is shown.
(c) When you buy medicines worth Rs.34.50p, do you _____________.
(i) Insist on taking the bill and keep it safely.
(ii) Take the bill and keep it at home.
(iii) Think it is too small an amount to take a bill.
(iv) Insist on taking the bill.
Ans: (i) Insist on taking the bill and keep it safely.
(d) When onions are available in the market at Rs 50/- kg., do you________________.
(i) Buy them in bulk and hoard them.
(ii) Find substitute for onions.
(iii) Buy in less quantity and blame the government for rising prices.
(iv) Use all your resources to buy onions for personal use.
Ans: (ii) Find substitute for onions.
(e) When filing a complaint for products worth over ten lacs, you would approach the _______________.
(i) District Court.
(ii) State Consumer Court.
(iii) National Consumer Court.
(iv) High Court.
Ans: (i) District Court.
(f) In case there is a variation in price, you would _______________.
(i) Never know as you do not compare the prices.
(ii) Buy it from a shop as the shopkeeper is known to you
(iii) Survey the market and buy at a lower rate even if the shop is very far away.
(iv) Weigh the pros and cons for after sales service, quality, guarantee, price and standardized mark before buying.
Ans: (iv) Weigh the pros and cons for after sales service, quality, guarantee, price and standardized mark before buying.
(g) To avoid buying adulterated turmeric powder ___________.
(i) Buy the turmeric powder bearing Agmark.
(ii) Buy reputed brands.
(iii) Buy sealed packets.
(iv) Buy whole spices and grind at home.
Ans: (iv) Buy whole spices and grind at home.
Q.2. Study the following situation and find a solution to it.
(a) Rahul is 20 years old. He wants to buy a bicycle. He goes to a nearby shop which has only one brand of bicycle available. He pays the money and does not take a bill as he would have had to pay more money for the taxes. If you were Rahul, what steps would you have taken?
Ans: (i) Would have surveyed the market.
(ii) Compared the prices of at least 3-4 brands of cycles.
(iii) Ensured the bicycle was of a standard company.
(iv) Paid taxes and taken a bill as proof of purchase.
(b) Sita got hurt when her new pressure cooker burst open. If you were Sita what rights would you have exercised? What would be your responsibilities in this context?
Ans: (a) Right to:
(i) Safety.
(ii) Represent.
(iii) Consumer education.
(iv) Seek redressal.
(b) Responsibilities – should:
(i) Take a bill and kept a safety.
(ii) Have read and followed instructions.
(iii) Buy standard product.
(iv) Complain to authorities.
TERMINAL EXERCISE
Q. 1. Define the following in your own words:
(a) Consumer.
(b) Consumer aids.
Ans: (a) A consumer is a person who buys or uses either goods or service, to satisfy his needs.
(b) Consumer aids:
(i) “One who buys and uses any goods.”
(ii) “One who hires or avails of any service for personal use.”
Q. 2. (a) Briefly describe any four problems faced by you as a consumer in the following categories:
(i) Products.
(ii) Services.
(b) Suggest any four ways by which you can overcome these problems.
Ans: (a) (i) Product: 1. Price variation.
2. Poor quality.
3. Adulteration.
4. Black marketing and hoarding lack of standardized products.
(ii) Service: 1. Rude Behaviour of service provider.
2. Unhelpful.
3. Refuse to cooperate.
4. Untimely delivery of water, electricity bills etc.
(b) Four ways by which a consumer can overcome the problems are:
(i) Do not be tempted by sales, discounts and free gifts.
(ii) Buy goods with the standardization marks on them and learn to identify these marks correctly.
(iii) Buy from reliable shops and reputed stores which will take back or replace faulty goods. These shops will not sell duplicate or inferior things.
(iv) Check the prices printed as MRP on all the goods that you purchase. Do not pay more than the printed maximum retail price.
Q. 3. Give four reasons for imparting consumer education to all.
Ans: If a consumer is educated:
1. He can properly utilize his money and all other resources.
2. He will not face any problems in buying a product as no one can cheat him.
3. He will be aware of his rights and responsibilities as a consumer.
4. He will aware of the laws to safeguard himself.
Q.4. You plan to buy a cooler. What are your responsibilities in this context?
Ans: Responsibilities should: (i) Buy standard product.
(ii) take a bill kept it safely.
(iii) have read and followed instructionS.
(iv) complain to authorities.
Q. 5. Why is it important to buy products with standardized marks?
Ans: Standardized marks: These marks ensure the quality of products and indicate whether a product has been produced in accordance with the norms laid down by the standardizing agency.
These encourage manufacturers to provide better competition in the market and also upgrade the quality of their products.
Q.6. List any four ways to which you are likely to get cheated by traders and manufacturers.
Ans: Malpractice of Traders:
1: Use of stones for weighing.
2. Defective weights for weighing.
3. No stamp on weights and measures departments.
4. Weights may have hollow space.
5. Magnet may be stuck at the bottom of the pan.
Q. 7. You have paid for one meter of cloth for your blouse. The tailor tells you it is short by 20 cms. In what ways could the shopkeeper have fooled you?
Ans: 1. Use of faulty measuring rods.
2. Shopkeepers use ordinary rods or no rods at all.
3. They have marking done on their table top and measure from it.
Q. 8. What steps would you adopt to protect yourself from buying adulterated food?
Ans: 1. It is our responsibilities to get and use the information while purchasing/acquiring using various goods.
2. We should report to the shopkeeper for his adulterated good and ask him to replace.
3. We should demand compensation and seek redressal from consumer courts.
4. We should inform the concerned under prevention of food Adulteration Act. to take action against the shopkeeper.
SOME OTHER IMPORTANT QUESTIONS FOR EXAMINATION
Multiple Choice Questions
Tick (✔) the correct answer:
1. A consumer is a person who:
(a) Buys goods.
(b) Buys services.
(c) Paya for the services hired from the market.
(d) All of the above.
Ans: (d) All of the above.
2. Which of the following is a problem faced by the consumers?
(a) Price variation.
(b) Poor quality.
(c) Adulteration.
(d) All of the above.
Ans: (d) All of the above.
3. In case of non-availability, black- marketing and hoarding a consumer should:
(a) Shift to a different brand of the same product.
(b) Use an alternative to the product altogether.
(c) Stop using the product.
(d) All of the above.
Ans: (d) All of the above.
4. Rice is adulterated with:
(a) Stone’s.
(b) Marble chips.
(c) Haldi powder.
(d) Soil.
Ans: (b) Marble chips.
5. Before buying a packaged item one should see:
(a) The date of manufacturing and date of expiry.
(b) Ingredients.
(c) Instructions regarding use.
(d) All of the above.
Ans: (d) All of the above.
6. Quality of pressure cooker is ensured by:
(a) ISI mark.
(b) FPO mark.
(c) Agmark.
(d) Woolmark.
Ans: (a) ISI mark.
7. Packed spices are given:
(a) ISI mark.
(b) FPO mark.
(c) Agmark.
(d) Woolmark.
Ans: (c) Agmark.
8. FPO mark is given to:
(a) Tinned fruits.
(b) Tinned juices.
(c) Jams.
(d) All of the above.
Ans: (d) All of the above.
