NCERT Class 9 Skill Education Important Chapter 11 Tourism

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NCERT Class 9 Skill Education Important Chapter 11 Tourism

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Tourism

Chapter: 11

IMPORTANT SOLUTIONS

A. Short Question Answer:

1. What is the name of the campaign launched by the Ministry of Tourism in 2002, and what was its primary goal? 

Ans: The campaign is called ‘Incredible India’, and it was launched to encourage travelers from both India and abroad to explore tourist destinations within the country.

2. Explain the cultural concept of ‘Atithi Devo Bhava’ in the context of Indian tourism. 

Ans: ‘Atithi Devo Bhava’ translates to “guests are equivalent to gods”. In the context of tourism, it reflects the cultural belief that tourists should be treated with the utmost respect and hospitality, a philosophy upheld by guides, drivers, artisans, and hospitality staff.

3. What does ‘responsible tourism’ mean? 

Ans: Responsible tourism is a modern concept of travel that involves leaving no waste behind, keeping noise levels low, and actively protecting the natural habitat.

4. Give an example of a ‘Spiritual and wellness journey’ as a travel experience. 

Ans: A spiritual and wellness journey includes activities like pilgrimages, attending yoga camps, and visiting Ayurveda centres to combine faith, rest, and healing for the mind and body.

5. What are the four main factors you should consider when scoping out work for a local tourism service? 

Ans: When scoping work, you must consider: 1) the type of service you will offer (e.g., a heritage walk or festival visit), 2) the availability of materials and resources like maps and local stories, 3) the usefulness and relevance of the service to the community, and 4) where the service will be safely delivered.

6. Why is developing a process chart important before starting a tourism service? 

Ans: Developing a process chart helps to organize and allocate each task systematically. This prevents confusion and ensures that your service is delivered safely and on schedule.

7. Who can act as an ‘expert’ during a preparatory site visit? 

Ans: An expert can be anyone with practical experience in the field, such as a tourist guide, a travel agent, hotel or homestay staff, a museum attendant, information desk staff, or a local artisan involved in cultural tourism.

8. During a site visit, what should you observe regarding scheduling and organization? 

Ans: we should observe the daily tasks the practitioners perform and how they manage the different needs of various tourists.

9. What is a crucial safety note to keep in mind when preparing a first-aid kit for a tour? 

Ans: we must always take note of the expiry dates on all the items included in the first-aid kit.

10. Why should a service provider not rely solely on GPS when guiding a tour? 

Ans: While GPS is useful, providers should verify routes in advance and refer to physical maps, as relying only on GPS in unfamiliar areas can be unsafe or unreliable.

11. Why must a service provider include unpredictable costs in their Bill of Materials (BoM)? 

Ans: Unpredictable situations, such as unexpected delays, weather changes, or cancellations, increase costs. Additionally, running services in remote areas or during a limited tourist season adds expenses, so a provider must plan for these to accurately cover all costs.

12. Is a consent form a legally binding document? What is its main purpose? 

Ans: No, a consent form is not a legal document. Its primary purpose is to clearly state expectations from both the service provider and the tourist, which builds trust, avoids confusion, and ensures safety.

13. What are the four key elements that should be included in a tourism consent form?

Ans: A consent form must: 1) share what the provider will provide, 2) share expectations related to safety, 3) clarify any charges and refunds, and 4) take the tourist’s consent for photographs.

14. How do tourism maps differ from detailed geographical maps? 

Ans: Unlike highly detailed geographical maps, tourism maps focus specifically on places of interest (like heritage sites and markets), useful facilities (like washrooms and drinking water), and safe routes, using clear symbols, colors, and labels so anyone can easily understand them.

15. What type of emergency and facility information should a visitor information brochure contain? 

Ans: A helpful brochure should include the locations of toilets, drinking water points, health or first-aid support, lost-and-found points, nearby hotels, and emergency contact numbers like the police, ambulance, or fire station.

16. Why is it important to weave logistical instructions into a tour guide’s storytelling script? 

Ans: Weaving minute logistical instructions—such as when to stop for rest or local guidelines like removing shoes before entering a temple—ensures that tourists are prepared and follow safety norms without breaking the engagement of the storytelling.

17. Give three examples of signages that help make a tourism service more efficient. 

Ans: Three examples include: 

(i) simple labels for exhibits or old photos with brief descriptions.

(ii) signs indicating safe or unsafe spots.

(iii) signs sharing ‘zero-waste’, ‘Fragile’, or ‘Do Not Touch’ messages.

18. Which Act punishes the defacing or misusing of a protected Indian monument, and what is the penalty? 

Ans: Under Section 30 of the Ancient Monuments and Archaeological Sites and Remains Act, 1958, destroying, defacing (like scribbling or painting), or misusing a protected monument is punishable by up to two years of imprisonment, a fine of ₹ 1 lakh, or both.

19. How should a guide handle a situation where a tourist makes an impossible request or suggestion? 

Ans: The guide must remain patient and calm. They should not reject the suggestion quickly or rudely, nor should they raise their voice. Instead, they should explain gently with an apology (for example, citing that it might get dark) to maintain polite but firm communication.