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NIOS Class 10 Business Studies Chapter 17 Rights and Responsibilities of Consumers
Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 10 Business Studies Chapter 17 Rights and Responsibilities of Consumers Solutions, NIOS Secondary Course Business Studies Solutions for All Chapter, You can practice these here.
Rights and Responsibilities of Consumers
Chapter: 17
NIOS TEXTBOOK QUESTIONS ANSWERS
Intext Questions 17.1
Answer the following questions using the words ‘yes’ or ‘no’
(i) One who buys goods may or may not be a consumer. Is it so?
Ans:- Yes.
(ii) Is it correct to say that anyone who consumes food must be its buyer?
Ans:- No.
(iii) Can a shopkeeper be regarded as a consumer if he buys a readymade shirt for his own use?
Ans:- Yes.
(iv) I have paid a membership fee to a public library and use it for reading books and journals. Am I a consumer of services?
Ans:- Yes.
(v) Your friend bought a story book and having read it, sold it to a bookseller selling secondhand books at a lower price. Is your friend a consumer?
Ans:- Yes.
Intext Questions 17.2
I. Match the phrases under column A and B
| Column A | Column B |
| (i) Right to be heard | (a) Seek legal remedy in court of law |
| (ii) Right to safety | (b) Consultation with consumers regarding policy decision |
| (iii) Right to consumer education | (c) Select the best quality item |
| (iv) Right to seek redressal | (d) Protection against marketing of hazardous goods |
| (v) Right to choose | (e) Information about relevant laws of consumer protection |
Ans:-
| Column A | Column B |
| (i) Right to be heard | (b) Consultation with consumers regarding policy decisions. |
| (ii) Right to safety | (d) Protection against marketing of hazardous goods. |
| (iii) Right to consumer education | (e) Information about relevant laws of consumer protection. |
| (iv) Right to seek redressal | (a) Seek legal remedy in court of law. |
| (v) Right to choose | (c) Select the best quality item. |
II. State which of the following statements are true and which are false.
(i) There is no need for businessmen to inform their customers about the quality of products because they can judge the quality themselves.
Ans:- False.
(ii) Service providers are not responsible for allowing customers to seek remedies for poor quality of services supplied.
Ans:- False.
(iii) Right to be heard will enable consumers to ensure due consideration of their interest at the appropriate forum.
Ans:- True.
(iv) The right to be heard can effectively be exercised if the consumers are unorganised.
Ans:- False.
(v) The consumer has the right to choose goods of his own choice and the business should give full freedom to consumers to choose.
Ans:- True.
Intext Questions 17.3
I. Which of the following statements are right and which are wrong?
(i) A responsible consumer is one who tries to protect his interest on his own.
Ans:- True.
(ii) A consumer should never depend on the seller for information regarding the quality of a product.
Ans:- True.
(iii) If I have purchased any product after due precaution, I cannot exercise my right to seek redressal.
Ans:- False.
(iv) There is no need to use the product carefully during the guarantee period.
Ans:- False.
(v) If as a consumer, I have suffered physical injury due to a defective electric heater and spent Rs. 5,000 on medical treatment, I should be entitled to claim compensation for Rs. 50,000.
Ans:- False.
II.
| Multiple Choice Questions |
(i) In which year the Consumer Protection Act was enforced?
(a) 1972
(b) 1982
(c) 1986
(d) 1995
Ans:- (c) 1986.
(ii) How many rights of consumers are provided under the Consumer Protections Act 1986.
(a) 6
(b) 8
(c) 7
(d) 4
Ans:- (a) 6.
(iii) Responsibility of Consumer includes
(a) Proper use of Product/Service.
(b) Right to Education.
(c) Must fight for its rights.
(d) Should always visit consumers courts.
Ans:- (a) Proper use of Product/Service.
(iv) Consumerism refers to movement by
(a) Government.
(b) Society.
(c) Producers.
(d) Consumers.
Ans:- (d) Consumers.
(v) Which right provides due compassion to consumers?
(a) Right to be informed.
(b) Right to seek redressal.
(c) Right to be heard.
(d) Right to choose.
Ans:- (b) Right to seek redressal.
| Terminal Exercise |
1. Define a consumer.
Ans:- A ‘consumer’ may also be defined as “Anybody who chooses goods and services, spends money to obtain them and uses them to satisfy his/her needs”.
2. Distinguish between a consumer of goods and consumer of service.
Ans:-
| Consumer of goods | Consumer of service |
| A good is a physical product capable of being delivered to a purchaser and involves the transfer of ownership from the seller to customer.Goods can be physically verified before buying but the reliability and regularity. For example, You can taste a sample of a food item and then buy it or see whether fruits are over-ripe before buying. | Services are referred to as the activities that assist business yet do not deliver a tangible commodity.Services cannot be verified beforehand. For example, you cannot verify whether a scooter or taxi driver will be cautious enough to avoid accidents or whether the clarity of sound and picture of a movie will be maintained throughout the show. |
3. Describe the concept of consumerism.
Ans:- Consumerism refers to a movement by consumers to ensure fair and honest (ethical) practices on the part of manufacturers, traders, dealers and service providers in relation to consumers. The movement may be regarded as an attempt by individual consumer activists and consumer associations for creating consumer awareness about the malpractices in the market and finding ways and means to protect their interests.
4. As a part of their right to consumer education, what should consumers expect to be educated about?
Ans:- As a part of their right to consumer education the following is necessary:
(i) Product information: Having product information that is detailed, comprehensive, and accurate ensures that consumers can easily access and understand the product’s attributes and benefits, making them much more likely to purchase.
(ii) Consumers rights and responsibilities: Consumers should have the right to choose from a variety of goods and at a competitive price. Right to be informed- The buyers should be informed with all the necessary details of the product, make her/him act wise, and change the buying decision.
(iii) Consumer privacy and data protection: To protect customer data, organisations can take the following steps: Collect only data vital to doing business with customers. Limit who can access customer data. Boost cybersecurity and control access through password management tools.
(iv) Product safety and recall information: A product recall is the process of retrieving defective and/or potentially unsafe goods from consumers while providing those consumers with compensation. Recalls often occur as a result of safety concerns over a manufacturing defect in a product that may harm its user.
(v) Online safety: Being safe online means individuals are protecting themselves and others from online harms and risks which may jeopardise their personal information, lead to unsafe communications or even affect their mental health and wellbeing.
5. Explain the various rights of consumers.
Ans:- The various rights of consumers that are provided in the Consumer Protection Act 1986:
(i) Right to safety: Consumers have a right to be protected against marketing of goods which are injurious to health and life. As a consumer if you are conscious of this right, you can take precautions to prevent the injury or if injury is caused in spite of precaution, you have a right to complain against the dealer and even claim compensation.
(ii) Right to be informed: Consumers also have the right to be informed about the quantity, quality, purity, standard or grade and price of the goods available so that they can make proper choices before buying any product or service.
(iii) Right to choose: Every consumer has the right to choose the goods needed from a wide variety of similar goods. Very often dealers and traders try to use pressure tactics to sell goods of inferior quality.
(iv) Right to be heard: This right has three interpretations. Broadly speaking, this right means that consumers have a right to be consulted by Government and public bodies when decisions and policies are made affecting consumer interests.
(v) Right to seek redressal: If and when any consumer has a complaint or grievance due to unfair trade practices like charging higher price, selling of inferior quality or unsafe products, lack of regularity in supply of services etc. or if he has suffered loss or injury due to defective or adulterated products, he has the right to seek remedies.
(vi) Right to consumer education: To prevent market malpractices and exploitation of consumers, consumer awareness and education are essentially required.
6. Who is a consumer? What are the responsibilities of a consumer?
Ans:- Consumer is a person who buys goods or services to be used or consumed by himself/herself or by someone else on behalf of the buyer. Goods may include consumable items or durable consumer goods.
The responsibilities of consumers may include the followings:
(i) Responsibility of self-help It is always desirable that a consumer should not depend on the seller for information and choice as far as possible. As a consumer, you are expected to act in a responsible manner to protect yourself from being deceived. An informed consumer can always take care of his/her interest more than anyone else.
(ii) Proof of Transactions: The second responsibility of every consumer is that the proof of purchase and documents relating to purchase of durable goods should be invariably obtained and preserved.
(iii) Proper claim: Another responsibility that consumers are expected to bear in mind is that while making complaints and claiming compensation for loss or injury, they should not make unreasonably higher claims.
(iv) Proper use of Product/services: Some consumers, especially during the guarantee period, make rough use of the product, thinking that it will be replaced during the guarantee period. This is not fair on their part. They should always use the products properly.
7. What are the documents a consumer should preserve after buying durable goods?
Ans:- Warranty/Guarantee card.
