Class 10 Retail Chapter 3 Health and Safety Measures Solutions English Medium As Per New Syllabus Updated to each chapter is provided in the list so that you can easily browse through different chapters Class 10 Retail Chapter 3 Health and Safety Measures Question Answer and select need one. Class 10 Retail Chapter 3 Health and Safety Measures Notes Download PDF. SEBA Class 10 Elective Retail Solutions English Medium New Book Syllabus.
Class 10 Retail Chapter 3 Health and Safety Measures
Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. SEBA Class 10 Retail Textual Solutions are part of All Subject Solutions. Here we have given Elective Retail Class 10 SEBA English Medium for All Chapters, You can practice these here.
Health and Safety Measures
Chapter: 3
| SESSION 1: ACCIDENTS AND EMERGENCIES AT RETAIL STORE |
Check Your Progress
A. Fill in the blanks:
1. It is not a good practice that retail store sells many ___________ products dirty, without ___________.
Ans: Maintaining, hygiene.
2. Retailer, in the workplace has a responsibility to protect customers and employees at ___________ from injury.
Ans: Workplace.
3. ___________ response procedures cover the steps that should be taken in event of emergency on-site.
Ans: Emergency.
4. There are many ways to identify the ___________ accidents and emergencies.
Ans: Potential.
5. ___________ risks may be abundant in store.
Ans: Fire.
6. Always keep good ___________ on throughout store front-end and in stock areas.
Ans: Illumination.
B. Multiple Choice questions:
1. Fire extinguishers are used to control ___________.
(a) Floods.
(b) Diseases.
(c) Fire accidents.
(d) Theft.
Ans: (c) Fire accidents.
2. Store operation assistant must follow the ___________.
(a) First use the internal safety equipment.
(b) Make recommendations to keep employees protected.
(c) Safe & protected way for employee achieve racks higher than he/she is.
(d) All of the above.
Ans: (d) All of the above.
3. If store operations assistant is in-charge of the housekeeping, then he/she plan a cleaning schedule, which does not includes:
(a) Make a list of things to clean every day, on weekends or monthly.
(b) Allocating particular tasks.
(c) Cleaning schedule of all cleaning tasks that needs to be performed in the store and keep the notice.
(d) Assign task of cleaning work to the house-cleaning workers.
Ans: (b) Allocating particular tasks.
4. Some of the tips keep in mind while maintaining cleanliness of the store are as follows:
(a) Always keep store entry fresh.
(b) Not to keep the top side doors clean.
(c) Unclean washrooms.
(d) All of the above.
Ans: (a) Always keep store entry fresh.
C. State whether the following statements are True or False:
1. It is necessary for retailer to maintain the space clean and hygiene protected for both employees as well as retail customers.
Ans: True.
2. Every retailer need not to worry about the accidents and emergencies.
Ans: False.
3. There are several ways an organization can become unsafe.
Ans: True.
4. Every retailer doesn’t have an idea about from where accidents take place and in which conditions emergencies occurred.
Ans: False.
5. Visually inspect store property continually to make sure that no risks are obvious.
Ans: True.
6. Poor lighting facilities makes it simpler for shoplifters to steal goods from retail shops.
Ans: True.
D. Short Answer Questions:
1. Discuss the meanings of accidents and emergencies.
Ans: An accident at a retail store is an unfortunate incident that takes place suddenly and unintentionally, resulting in damage of goods or injury to employees or retail customers. Emergencies can occur due to various circumstances such as chemicals leaking, waste materials igniting, someone being injured, or power failures affecting equipment.
2. What are the safety measures to avoid accidents?
Ans: Safety measures focus on identifying potential accidents and emergencies. They include mitigating Fire risks (e.g., checking for exposed wires, maintaining fire extinguishers), ensuring good Air Quality (e.g., proper ventilation), performing Visual Inspection of Premises (e.g., checking for uneven flooring, leaks, or misplaced containers), and ensuring proper Lighting throughout the store to prevent accidents and deter crime.
3. Explain retailer policy and procedure for preventing future injuries at retail shop?
Ans: Every retailer should follow retail policy and procedure to prevent further injury while waiting for help to arrive. Every store operations assistant should have knowledge about the retail company procedure in case of accidents and emergencies. Implementing a retail store safety policy can help secure both employees and customers.
4. List out the instructions followed in emergencies.
Ans: In emergencies, the store operations assistant should take note of the following:
(i) First use the internal safety equipment, then contact staff and emergency services.
(ii) Be aware of recommendations to keep employees protected from equipment.
(iii) Be aware of potential hazards within the shop premises.
(iv) Employees should not stretch over leads but reach higher racks using a safe and protected way.
(v) Practice proper lifting techniques (raising the load using knees and legs, not the back) and ask for help if the item is overweight.
5. How to maintain hygiene in the retail store?
Ans: Maintaining hygiene is necessary to ensure the space is clean and the products are protected, which gives customers a good impression.
This involves:
(i) Keeping the store clean and well-lit.
(ii) Planning a cleaning schedule (daily, weekends, monthly tasks).
(iii) Assigning tasks to workers.
(iv) Keeping the store entry fresh and welcoming.
(v) Maintaining fresh and clean bathrooms for employees (as customers may use them).
(vi) Following good housekeeping practices, such as making sure pathways are free of obstructions, disposing of litter immediately, and instantly cleaning up spills.
E. Check Your Performance:
1. Demonstrate the good practices for maintaining good health and hygiene adopted by the retailer.
Ans: Retailers maintain good health and hygiene in the store by keeping the entire store clean, safe, and well-organized. They regularly clean floors, shelves, entry areas, washrooms, and checkout counters. Proper cleaning materials like mops, micro-fibres, and cleaning machines are used. The store entry, display areas, parking space, and doors are kept neat and tidy. Washrooms for staff and customers are kept fresh and clean. Spills are cleaned immediately, and walkways are kept obstruction-free. Overstocking is avoided to ensure free movement for customers, including wheelchairs and strollers. The point-of-sale (POS) area is also maintained clean at all times.
2. List the instructions followed in emergencies.
Ans: (i) Use internal safety equipment first during an accident.
(ii) Follow all safety recommendations inside the store.
(iii) Do not stretch over your head to pull down containers.
(iv) Use a safe method to reach higher racks.
(v) Lift heavy items using knees, not the back, and ask for help if needed.
(vi) Follow emergency instructions given by senior staff and emergency services.
(vii) Inform local police or safety officers and ask for regular safety checks.
3. Differentiate between health and hygiene aspects which will be put on a chart.
Ans:
| Health | Hygiene |
| Health is a complete state of physical, mental, and social well-being. | Hygiene refers to practices that maintain health and prevent diseases. |
| Health means being free from illness or infirmity. | Hygiene includes cleaning, sanitation, and personal care activities. |
| It’s a condition of overall wellness. | It is a set of actions done to stay healthy. |
4. List out the materials used for maintaining hygiene in retail store.
Ans: (i) Mops.
(ii) Cleaners.
(iii) Micro-fibre cloths.
(iv) Scrubber-drier machines.
(v) Facial tissues and hypoallergenic tissues.
(vi) Food service napkins.
(vii) Bathroom tissue rolls.
(viii) Hand soaps.
(ix) Sanitizers.
(x) Skin-care creams.
| SESSION 2: SAFETY MEASURES AT RETAIL STORES |
| SESSION 3: LIFT AND HANDLE GOODS SAFELY |
| SESSION 4: SAFETY PRECAUTIONS FOR EMPLOYEES |
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