Class 10 Retail Chapter 1 Retail Store Operations Solutions English Medium As Per New Syllabus Updated to each chapter is provided in the list so that you can easily browse through different chapters Class 10 Retail Chapter 1 Retail Store Operations Question Answer and select need one. Class 10 Retail Chapter 1 Retail Store Operations Notes Download PDF. SEBA Class 10 Elective Retail Solutions English Medium New Book Syllabus.
Class 10 Retail Chapter 1 Retail Store Operations
Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. SEBA Class 10 Retail Textual Solutions are part of All Subject Solutions. Here we have given Elective Retail Class 10 SEBA English Medium for All Chapters, You can practice these here.
Retail Store Operations
Chapter: 1
| SESSION 1: RETAIL OPERATIONS: FILLING UP SHELVES |
Check Your Progress
A. Fill in the Blanks:
1. ____________ is the process of removing dust, dirt or any unwanted substances on the floor, shelves or any part of a retail store.
Ans: Cleaning.
2. The most important aspect of retail operation is to __________ the shelves.
Ans: Fill.
3. ________ is processes of carrying and moving material.
Ans Handling.
4. __________ need to position the clock as per the instruction given to them.
Ans: Store. Operation Assistant.
5. The goods are _________ more carefully especially when received in bulky packages.
Ans: Handled.
6. The _____________ objective of material handling in retail store is to sort out goods according to Customer requirements.
Ans: Primary.
B. Multiple Choice Questions:
1. Which of the following is not handling activity?
(a) Receiving.
(b) In store handling.
(c) Shipping.
(d) Cleaning.
Ans: (d) Cleaning.
2. Which of the following is not correct activities of retalling?
(a) Fill the shelves.
(b) Position the stock as per instructions.
(c) Do not remove dust from the store floor.
(d) Protect goods from damages.
Ans: (c) Do not remove dust from the store floor.
3. Store operations assistant can also ask the responsible person about stocking of the products, which of the following is correct?
(a) Which products come in the first rack.
(b) Which gondola place at what place.
(c) Both (a) and (b).
(d) None of the above.
Ans: (c) Both (a) and (b).
4. Which is not the advantage of the effective handling of goods?
(a) Maximize the rejection ratio.
(b) Minimize the unit materials handling costs.
(c) Reduces manufacturing time.
(d) Contributes towards better control of goods flow.
Ans: (a) Maximize the rejection ratio.
5. Which of the following is used for cleaning?
(a) Cleaning solutions.
(b) Detergents.
(c) a and b.
(d) Equipment’s.
Ans: (c) a and b.
C. State whether the following statements are True or False:
1. Cleaning is not the process of removing dust, dirt or any unwanted substances on the floor, shelves or any part of the retail store.
Ans: False.
2. The customers see the full range of products available at the retail store.
Ans: True.
3. Retail operations do not cover the safe handling of products.
Ans: False.
4. When the material reaches the retail store to the warehouse, it is received by the store manager.
Ans: False.
5. Manual handling is the process of carrying and moving material.
Ans: True.
6. Safety is a very important aspect of material handling.
Ans: True.
7. Damage is a very rare phenomena in the retail store.
Ans: False.
D. Short Answer Questions:
1. What do you mean by retail operations?
Ans: Retail operations refer to the work of individual(s) to keep store functioning. This includes the works of retail sales representatives and supervisors in all type of shops, such as small retail store with only a few assistants and large retailers with more numbers of employees.
The main retail operations include – receiving, storing and selling of goods cash handling, safety and security, customer service, refunds and returns, visual merchandising etc.
2. What is the meaning and importance of retailing?
Ans: Meaning/Function of Retailing (The Retailer’s Main Function): The main function of retailer is to buy goods and sell to final customers. Goods will be bought in bulk and sold in parts at a profit.
Importance (Importance of Retail Operation): Retail operation cover variety of activities in retail store. The most important aspect of retail operation is to fill the shelves…therefore, those customers see the full range of products available at retail store. Retail operations also cover the safe handling of products so that no damage takes place in retail store. They also cover how to handle the stock in such a way that protect the stock equipment and prem. All these operations make the store functioning well and easy to increase the sale.
F. Check Your Performance (Demonstration/Action-Based Items).
1. Demonstrate how to keep the products in shelves.
Ans: The products should be positioned as per instructions. Position the stock in shelves as per the instructions taken from higher management. It is the basic duty of store operations assistant to fill the shelves and position the stock. Store operations assistant need to position the stock as per the instruction given to them.
2. Demonstrate the importance of cleaning and its methods in retailing.
Ans: Importance of cleaning: Cleaning the floor area after filling the shelves is important aspect in retail store. A retail store and products kept on shelves must remain clean dustfree. Hygiene standard should be maintained, it is also important to take care of various detergents and liquids used for the cleaning. Cleaning and cleaning techniques are part of a safety program.
Methods of Cleaning: Cleaning is the process of removing dust, dirt or any unwanted substances on the floor, shelves or any part of retail store. For cleaning, floor area, shelves and shelves with food items require different methods of cleaning and appropriate chemical or detergent must be used. Mops, cleaners, micro-fibre, scrubber drier machine hygiene sticks are used.
3. Clean the work area after fill the shelves.
Ans: The cleaning procedure is described in the source as Cleaning the floor area after filling the shelves. This is an important aspect in retail store. The aim is to clean the work area after filling the shelves to maintain a clean store.
| SESSION 2: MAINTAIN STOCK LEVEL |
| SESSION 3: RESPOND AND COMMUNICATE TO CUSTOMERS |
| SESSION 4: CATEGORIZATION OF RETAILERS |
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