Class 10 Elective Retail Chapter 2 Delivery of Goods Solutions English Medium to each chapter is provided in the list so that you can easily browse throughout different chapters SEBA Class 10 Elective Retail Chapter 2 Delivery of Goods Notes PDF and select need one.
Class 10 Elective Retail Chapter 2 Delivery of Goods
Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. These solutions are part of SCERT All Subject Solutions. Here we have given Assam Board Class 10 Elective Retail Chapter 2 Delivery of Goods Question Answer for All Subject, You can practice these here.
Delivery of Goods
Chapter – 2
| EXERCISE |
1. Visit two malls or stores of your nearest area observe the billing procedure and write your report comparing of two stores for billing procedure and summarize with suggestions to improve billing in the store.
Note: For this assignment you can gather to 10-20 customers of each store, suggestions on billing procedure of each store.
Ans: Students, do yourself.
A. Fill in the Blanks:
1. It’s the responsibility of _____________ to see that every cash counter is managed properly.
Ans: Cash counter in-charge of the head cashier.
2. _____________ features which allows setting of multiple exchange prices for the same product.
Ans: Support Exchange.
3. Auto recovery and ______________ is possible is connection with server is distributed.
Ans: Reconnection.
4. Telecom billing process includes _____________ and _____________ payments from the customers.
Ans: Generating invoices and collecting payments.
5. Wholesale billing can also be settled using _______________.
Ans: Interconnect agreements.
B. Multiple Choice Questions:
1. Placed cashier is expected to generate report which shows that:
(a) Total number of transactions done.
(b) Detail SKU wise report.
(c) Detail tender wise report.
(d) All the above.
Ans: (d) All the above.
2. Billing accuracys most important factor for ______________.
(a) Customer satisfaction.
(b) Reseller satisfaction.
(c) Purchase satisfaction.
(d) None of the above.
Ans: (a) Customer satisfaction.
| EXERCISE |
1. Visit a retail outlet or a mall located in your area, interact with the owner and employees and ask the following questions and write their replies in not more than 50 words.
A. Questions to Employee/owner:
(i) What are the modes of retail transportation?
Ans: Rail transport, Air transport, Intermodal transportation, Container ships and Intermodal transportation etc.
(ii) Is there is any analysis done to improve retail transportation in terms of cost, time, quality of delivery etc.?
Ans: Yes.
(a) Explore Shipping Consolidation Opportunities.
(b) Using Automatic container loading system to Reduce Labour Costs.
(c) Make Better Uses of Available Storage Space and Increase the Storage Density.
(d) Timely Planning & Scheduling.
(e) Supply Chain Visibility.
(iii) Are you using the door delivery system as one of the methods to attract customer?
Ans: Delivery of the product at the customers’ doorstep is one of the best service policies to attract customers. This approach involves knocking on doors, introducing yourself, and presenting the product or service being sold to the customer. It helps to grow business.
(iv) What are the problems faced by you in loading and unloading of a product?
Ans: Loading and unloading of the goods is a very important activity in retail management. Load a truck or trailer incorrectly and you could cause an accident. People involved in loading or unloading often work close to moving lift trucks, which pose a high risk of hitting them or otherwise injuring them. An important factor to consider when loading and unloading of goods is the safety of your personnel.
(v) What action taken to solve the above problems?
Ans: Ensure that the cargo is properly loaded on the vehicle. Carry out loading and unloading at designated areas Spread loads as evenly as possible, regardless of whether you’re loading or unloading, to help keep the vehicle stable. Provide a safe place where drivers can wait if they are not involved.
2. Visit a Retail organization, nearby your area, interact with the owner and employees and ask the following questions and write their replies in not more than 50 words.
B. Question to Employees:
(i) What are the innovative methods suggested by them in handling the products?
Ans: (a) Market Research.
(b) Product Design.
(c) Making something useful.
(d) Earning higher revenue.
(e) Inspiring future creativity etc.
C. Fill in the Blanks:
1. Distance between two points is too high and weight of the goods is small then a combination of ______________ and _____________ can be used in retail transportation.
Ans: Air freight and Road transport.
2. Distance between two points is too small and weight of the goods is small then _____________ can be used in retail transportation.
Ans: Courier services.
3. If the distance is high and weight of goods is also high, then _____________ and _____________ can be used for retail transportation.
Ans: Rail transport and sea freight.
D. Multiple Choice Questions.
Tick the correct answer.
1. Most important mode of retail transportation is ______________.
(a) Rail.
(b) Air.
(c) Road.
(d) Water.
Ans: (c) Road.
2. Objective of retail transportation is-
(a) Improve quality of goods.
(b) Reduce production wastage.
(c) Increase in sales.
(d) Timely delivery to customer.
Ans: (d) Timely delivery to customer.
3. This is not one of the modes of retail transportation-
(a) E-mail.
(b) Road.
(c) Air.
(d) Water.
Ans: (a) E-mail.
4. Loading and unloading must be-
(a) Reduced.
(b) Increased.
(c) Maintained.
(d) None of above.
Ans: (a) Reduced.
5. Hazardous material must be loaded and unloaded-
(a) Quickly.
(b) Carefully.
(c) Do not handle.
(d) Both a and c.
Ans: (b) Carefully.
| EXERCISE |
1. Interact with the delivery department head of the store and write down the procedure followed by that store and problems encountered by the store in delivery procedures with practical solutions of that problem by you.
Ans: Students, do yourself.
A. Fill in the Blanks:
1. The retail delivery manager provides a single point of contact then balances the needs of ______________ with the ______________ required to meet the ______________ date.
Ans: The customer and resources.
2. Retail delivery is the _______________ process.
Ans: Fulfillment.
B. Multiple Choice Questions:
1. Walmart same day delivery called Walmart To GO that to being listed in-
(a) Five metros.
(b) Two metros.
(c) Three metros.
(d) None of the above.
Ans: (a) Five metros.
2. Retail fulfilment is require the goods be delivered at-
(a) Right place.
(b) Right time.
(c) Right way.
(d) All the above.
Ans: (d) All the above.
| EXERCISE |
1. Write down the Record Maintenance Procedures of one retail store.
Ans: Wholesale dealer shall maintain copies of invoices or equivalent documentation for each of its facilities for every transaction in which the wholesale dealer is the seller, purchaser, consignor, consignee or recipient of cigarettes. The invoices or documentation must indicate the name and address of the consignor, seller, purchaser or consignee, and the quantity by brand and style of the cigarettes involved in the transaction.
A. Fill in the Blanks:
1. The retail sales records required under WAC 246-889-095 are ______________ and accessible by the low enforcement agencies.
Ans: Confidential.
2. Only _____________ employees have access to the data base.
Ans: Authorized.
3. Retail dealer shall maintain copies of _______________ or equivalent.
Ans: Invoices.
4. documentation for every ________________.
Ans: Transaction.
B. Multiple Choice Questions:
1. Retail sales records of restricted procedures, electronic or written must be kept for a minimum of-
(a) Two years.
(b) Three years.
(c) Four years.
(d) Five years.
Ans: (b) Three years.
2. The invoice or documentation must indicate-
(a) Name and address of consignor/ seller.
(b) Quantity by brand.
(c) Both of the above.
(d) None of the above.
Ans: (c) Both of the above.
