Class 10 Retail Chapter 2 Delivery of Goods Solutions English Medium As Per New Syllabus Updated to each chapter is provided in the list so that you can easily browse through different chapters Class 10 Retail Chapter 2 Delivery of Goods Question Answer and select need one. Class 10 Retail Chapter 2 Delivery of Goods Notes Download PDF. SEBA Class 10 Elective Retail Solutions English Medium New Book Syllabus.
Class 10 Retail Chapter 2 Delivery of Goods
Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. SEBA Class 10 Retail Textual Solutions are part of All Subject Solutions. Here we have given Elective Retail Class 10 SEBA English Medium for All Chapters, You can practice these here.
Delivery of Goods
Chapter: 2
| SESSION 1: DELIVERY PROCEDURE |
Check Your Progress
A. Fill in the Blanks:
1. ___________ retail industry is fast growing and consumers have started to shift towards retail stores.
Ans: Indian.
2. Deliver the goods safely and ______________.
Ans: Securely.
3. The retail chain has been fast ____________ with new outlets opening every day.
Ans: Multiplying.
4. It is important for the consumer to read the _________, before signing it.
Ans: Consignment.
5. Goods delivered from retail ____________ to retail store then customer brought goods for their personal uses.
Ans: Warehouse.
B. Multiple Choice Questions:
1. Online shopping is a part of:
(a) Integrated Planning.
(b) Offline marketing.
(c) Goods delivery.
(d) E-commerce.
Ans: (d) E-commerce.
2. Which are the two situations which are available as per delivery of goods is concerned:
(a) Transportation and non-transportation.
(b) Receiving and Non-receiving.
(c) Delivery and non-delivery of goods.
(d) None of the above.
Ans: (c) Delivery and non-delivery of goods.
3. The procedure for Bagging includes:
(a) Check material handling mechanism.
(b) Operation activities.
(c) Billing system.
(d) Check whether all the products are with you, equipment’s, paperwork and get the delivery address.
Ans: (d) Check whether all the products are with you, equipment’s, paperwork and get the delivery address.
4. A retail operation employs __________ solely fo improving customers’ purchase experience at point of sale.
(a) Bagger.
(b) Labeler.
(c) Gambler
(d) None of the above.
Ans: (a) Bagger.
5 . Which of the following store sell products directly?
(a) Non-direct store.
(b) Network store.
(c) Distributor store.
(d) Direct store delivery.
Ans: (d) Direct store delivery.
C. State Whether the following are True or Faise:
1. Delivery products at the time agreed with the customer.
Ans: True.
2. The success of retail operations depends on the retail delivery process adopted by the business unit.
Ans: True.
3. Direct store delivery has no advantages to producers and suppliers.
Ans: False.
4. Delivery executive is required to get the customer details to deliver the goods at a given address.
Ans: True.
5. Consumers can find so many products of their interest by visiting online shopping websites.
Ans: True.
D. Short Answer Questions:
1. Discuss delivery procedures.
Ans: Delivery is the process of transporting products from one place (Retail) to predefined destination (Customer). The delivery process comes under the distribution of a business enterprise or an economy. The goods delivered from seller to customer are those which consumer buys online or from a retail store.
There are two ways through which retailers perform the activity of delivery of goods:
In the first case, delivery of goods from warehouse to retail store is done in order to make the products available for sale.
In the second case, delivery is done from retail store to customer’s address. In large size retail store, products are stored in warehouses and retailer is responsible for transportation of goods from warehouse to retail store. However, in case of small size retail store stored goods are in the space available to store within the retail store.
The delivery procedure to be adopted by the retailer in case of Online shopping is as follows:
(i) After customer purchases the product, the order is sent to warehouse for packing and dispatching the goods.
(ii) Once the goods packed, delivery executive get the customer details for delivering the goods at given address.
(iii) He also makes sure fuel is enough for going at customer address to delivers the goods.
(iv) The order can be delivered by an independent courier company or by firms own mode of transportation.
(v) The order accompanies a consignment note when it is delivery and the delivery executive gets it signed by the consumer accompanies a consignment note when it is delivered and the delivery executive get its sign.
(vi) It is important for the consumer to carefully read the consignment note, before signing it.
2. Define retail transportation.
Ans: In retail, the transportation facility has brought the manufacturer closer to the retailer and to the customers. The main reason for the fast growth of retail sector is the availability of the fast and efficient modes of transport.
The objectives of retail transport are:
(i) To deliver goods to the customer in a short time.
(ii) To deliver the goods at a minimum cost.
(iii) To reduce loading and unloading as much as possible.
(iv) To improve safety measures during transportation.
(v) To adopt all legal requirements during transportation.
3. Explain schedule of delivery.
Ans: Customer has different requirements for is the schedule of delivery is concerned. It is the duty of retailer to plan a schedule of delivering as per customer requirements or customer availability. Retailer should prepare a list based on preferred time and location of customers, so they can save resources. Before leaving for delivery, delivery executive must contact to customer about the arrival of goods. In case delivery is rescheduled, it should be noted down and informed to the delivery executive who is on the duty.
There are some points to be taken into consideration under scheduled delivery process:
(i) Product Due for Delivery: This is the duty of Store Operation Assistant to ensure that all the ordered products are packed and due for delivery. He/she should also make sure that he/she has full information about customer like customer name, address and he/she have idea about routes.
(ii) Equipment and paperwork needed in delivery: Store Operation Assistant should check all the ordered items packed properly. The delivery executive makes sure that all the required equipment and document prepared properly. Equipment like Global Positioning System (GPS), delivery note, receipt, tracking device, poster mind for Cash on Delivery (COD) and paper work, tax invoice and forms to get the signature from customer who receive the goods need to be kept.
(iii) Delivery Note: The delivery executive must get all the delivery detail like name of the customer, address of customer, contact number and location as shown in the figure no. 2.4. If the delivery boy is not familiar with the customer location, he should be getting the information about how he gets the delivery address from his colleagues and supervisors.
(iv) Fuel for delivery: The delivery executive should also check the sufficient fuel in the vehicles for delivery on schedule. Every delivery executive should follow the company procedure to get the fuel. In case, if he required extra fuel for delivery, he has to follow the company procedure and get the vehicle filled with fuel.
4. What are the advantages of updating the records of delivering and non-delivery in store?
Ans: It is the duty of SOA to update the records of all items i.e., delivery and non-delivery. Retail organizations follow particular procedures for updating the records of delivery of items.
The advantages derived from this process are:
(i) If goods are delivered successfully then update the company’s Management Information System (MIS) with full information like quantity of goods, price of goods, who bought these items, where it delivered, who received goods, who delivered the goods.
(ii) In case goods are not delivered at customer address, executive boy should mention the reason of non-delivery of items and also update the system with the rescheduling of delivery and details of delivery cancellation by customers.
E. Check Your Performance:
1. Demonstrate the delivery procedure to be adopted by the retailer.
Ans: The delivery procedure adopted by the retailer in case of an online order is as follows:
(a) After customer purchases the product, the order is sent to warehouse for packing and dispatching the goods.
(b) Once the goods packed, delivery executive get the customer details for delivering the goods at given address.
(c) He also makes sure fuel is enough for going at customer address to delivers the goods.
(d) The order can be delivered by an independent courier company or by firms own mode of transportation.
(e) The order accompanies a consignment note when it is delivery and the delivery executive get it signed by the consumer.
(f) It is important for the consumer to carefully read the consignment note, before signing it.
2. Carefully read the consignment note and fill it correctly.
Ans: To “fill it correctly,” the delivery executive must obtain all the delivery details like name of the customer, address of customer, contact number and location as shown in the figure.
The fields typically seen in a Delivery Note are:
To:
Address:
Attention:
Telephone:
Your Order Number:
Date Sent:
Per Invoice Number:
Our Contact Person:
Quantity Delivered / Description:
A section confirming Goods received in good order.
Fields for Name, Signature, and Date of the recipient.The documents required when delivering products also include the Delivery note.
3. List out the rights of the business through centralized distribution or direct store deliveries on comparative chart.
Ans:
| Feature | Centralized Distribution Model (CDM) | Direct Store Delivery (DSD) Design |
| Product Suitability | Fit for standard goods | Preferable for items that are not fit for centralized distribution network. |
| Product Shelf Life | Fit for items with long shelf lives | Preferable for items that turn over very quickly. |
| Handling Requirement | Fit for goods that do not require special handling. | Preferable for Products requiring special handling. |
| Shipping Characteristics | Fit for items easily shipped via carrier. | Preferable for items that are too easily damage or too large to be shipped by less than Truck Load (LTL) or Full Truck Load (FTL) |
4. Demonstrate direct store delivery benefits to retailers.
Ans: The direct store delivery benefits to retailers are the following:
(i) Reduce Labor costs: In the grocery store, direct store delivery reduces as much as 25% of the store labour cost.
(ii) Focus on more volume: The personnel can focus on more volume of sales driving activities .
(iii) Customers can be better served: Any retail store organization that has high revenues or low-value products may benefit from allowing these products to be provided, supplied, and managed by the maker or supplier rather than retail store workers. These products can be costly to handle, yet have handle them with more low edges making it not affordable workers.
| SESSION 2: MODE OF TRANSPORTATION |
| SESSION 3: LOADING AND UNLOADING |
| SESSION 4: DELIVERY PROCESS |
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