Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods

Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods Question answer to each chapter is provided in the list so that you can easily browse throughout different chapters SEBA Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods Notes PDF and select need one.

Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods

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Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. These solutions are part of SCERT All Subject Solutions. Here we have given Assam Board Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods Solutions for All Subject, You can practice these here.

Receiving and Storage of Goods

Chapter – 2


A. Fill in the Blanks:

1.__________  are bundle of utilities, which are inherently useful and relatively scarce tangible item.

Ans: Goods.

2. Goods that are scarce are called goods.

Ans: Economic.

3. There are two types of goods, Consumer and ____________.

Ans: Industrial.

4. Convenience goods can be classified into Staple Goods and ____________ Goods.

Ans: Impulse.

5. Retail organisation buys goods for further ____________ or use in business.

Ans: Processing.

6. Goods which are unique and special are called as ____________ consumer goods.

Ans: Speciality.

B. Multiple Choice Questions:

1. Goods means tangible item, such as-

(a) article.

(b) commodity.

(c) material.

(d) All (a), (b) and (c)

Ans: All (a), (b) and (c)

2. Consumer goods refer to those which are meant for ultimate consumption of

(a) wholesaler.

(b) consumer.

(c) manufacturer.

(d) None of the above.

Ans: consumer.

3. Industrial goods includes

(a) material and parts.

(b) capital items.

(c) supplies.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

4. Industrial services include

(a) maintenance services.

(b) repair services.

(c) machinery repair and business advisory services.

(d) All (a), (b) and (c)

Ans: All (a), (b) and (c)

C. State whether the following are True or False.

1. Goods mean intangible items.

Ans: False.

2. Consumer and industrial are type of goods. 

Ans: True.

3. Convenience goods means fast moving consumer products.

Ans: True.

4. Goods which do not have long life and usage are called durable goods.

Ans: False.

5. Clothes are not semi-durable consumer goods.

Ans: False.

6. Capital items consist of office accessories.

Ans: False.

D. Match the columns.

Column AColumn B
2Supply BUltimate consumption 
3Consumer goods CConverted into finished goods
4Industrial goods DDemand


Column AColumn B
2Supply DDemand
3Consumer goods BUltimate consumption 
4Industrial goods CConverted into finished goods

E. Short Answer Questions:

1. Goods are relatively scarce tangible item. Why?

Ans: Goods are bundle of utilities, which are inherently useful and relatively scarce tangible item, such as article, commodity, merchandise, material, supply, wares, produced from agricultural, manufacturing, construction or mining activities. In terms of economics, it is called commodity.

2. What are the types of consumer goods?

Ans: There are types of consumer goods – 

(i) Convenience goods.

(ii) Shopping goods.

(iii) Speciality goods.

(iv) Unsought goods.

3. What do you understand by staple convenience consumer goods?

Ans: Staple convenience goods which fulfill the customer’s basic needs are called staple goods. For example, bread, butter, milk, sugar, etc.

4. What are semi-durable goods?

Ans: Goods that do not last for a very long time are called semi-durable goods For example, clothes, furniture, footwear, jewellery, home furnishings, etc.

5. What are shopping goods?

Ans: Shopping goods are not purchased or consumed as frequently by consumers as convenience goods. Shopping goods are expensive and semi-durable in nature. For example, clothes, footwear, televisions, radio, home furnishings, jewellery, etc.

F. Long Answer Questions:

1. Industrial services help in running the business smoothly. Explain?

Ans: A retail organisation buys goods for further production or use in business, these are called industrial goods. Industrial goods are not for ultimate consumption but are components used by industries or firms for producing finished goods. 

These can be divided into three parts- Materials and Parts, Capital Items, Supplies and Industrial Services.

(a) Materials and parts: It is the basic unit of industrial production. It is used for producing finished goods.

(b) Capital goods: Capital goods make the functioning of an organisation smooth. For example, office accessories.

(c) Supplies: Supplies meet the day-to-day operation but do not become a part of the finished product.

(d) Industrial services: Industrial services are used in running a business smoothly. Industrial services can be available internally and externally, such as maintenance services, repair services, machinery repair and business advisory services.

2. Which are the important components of industrial? Explain.

Ans: An industrial system consists of inputs, processes and outputs. The inputs are the raw materials, labor and costs of land,transport, power and other infrastructure. The processes include a wide range of activities that convert the raw material into finished products.

1. Machinery and Equipment: This encompasses a wide range of tools, machines, and equipment necessary for manufacturing processes. From assembly lines to specialized machinery for various industries like automotive, pharmaceuticals, or electronics, the right machinery is essential for achieving high-quality outputs and meeting production targets.

2. Automation Technology: Automation has become increasingly important in modern industrial systems. It involves the use of control systems, robotics, and information technologies to streamline processes, reduce human intervention, and enhance productivity. Automated systems not only improve efficiency but also ensure consistency and accuracy in manufacturing operations.

3. Raw materials: Raw materials are the input goods or inventory that a company needs to manufacture its products.

4. Skilled Labor: Human capital remains indispensable in industrial settings. Skilled workers bring expertise, creativity, and problem-solving abilities to the production process. From machine operators to engineers, technicians, and managers, a well-trained workforce is essential for operating machinery, troubleshooting issues, maintaining equipment, and driving innovation within the industrial sector.

5.Infrastructure: Industrial facilities require robust infrastructure to support their operations. This includes manufacturing plants, warehouses, distribution centers, transportation networks, and utilities such as electricity, water, and telecommunications. Adequate infrastructure ensures smooth workflow, facilitates logistics, and supports the overall functioning of industrial activities.

6. Safety Measures and Regulations: Safety is paramount in industrial environments to protect workers, equipment, and the surrounding community. Compliance with safety regulations and implementation of best practices help prevent accidents, reduce downtime, and mitigate risks associated with industrial operations. This includes measures such as safety protocols, protective equipment, and regular inspections to maintain a safe working environment.

7. Quality Control Systems: Quality control is essential to ensure that manufactured products meet predefined standards and specifications. This involves implementing processes and procedures to monitor and evaluate product quality throughout the production cycle. Quality control systems help identify defects, minimize waste, and maintain customer satisfaction by delivering consistent, high-quality products.

8. Environmental sustainability: is the practice of conserving natural resources and protecting the environment in a way that ensures those resources meet the needs of the present without compromising the ability of future generations to meet their own needs.


A. Fill in the Blanks:

1. Clothing items are ___________ goods.

Ans: Tangible.

2. Furniture items are ___________ goods.

Ans: Tangible.

3. Customer service is an example of ___________ goods.

Ans: Intangible.

B. Multiple choice questions:

1. The purpose of goods classification is ____________.

(a) to save time.

(b) lesser efforts.

(c) prevent conditions of goods from worsening.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

2. The examples of Durable goods are ____________.

(a) furniture.

(b) kitchenware.

(c) consumer electronic appliances.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

3. While receiving goods at the store ____________

(a) only price of the product should be checked

(b) freight should be done quickly

(c) freight is not necessary

(d) None of the above

Ans: (d) None of the above.

4. Examine the containers for/while.

(a) damage including leaks, tears, broken seats.

(b) receiving at Sales floor.

(c) time of packing.

(d) None of the above.

Ans: (a) damage including leaks, tears, broken seats.

5. Damaged or incorrect goods are ___________.

(a) not packed properly.

(b) packed properly.

(c) got for a lesser price.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

C. State whether the following are True or False:

1. Goods are not correctly labelled before placing on the selling floor.

Ans: False.

2. Goods should be dispatched correctly with actual quantity, correct description and mentioned quality to store floor.

Ans: True.

3. Pre-sold goods are allocated for earliest possible delivery.

Ans: True.

4. It is not necessary to verify the weight of the goods received.

Ans: False.

5. It is important to confirm if the number of cartons match the quantity mentioned in the bill of lading invoice.

Ans: True.

D. Short Answer Questions:

1. How does a store operations assistant deal with damaged goods?

Ans: A store operations assistant deals with damaged goods by identifying them, documenting the damage, and following established procedures for returns, exchanges, or disposal, depending on store policy and the condition of the items and the stores operations assistant has to follow a procedure for dispatching goods to the store floor.

2. What do you understand by ‘retailer’s’ return policy?

Ans: the retailer’s return policy. It is important to check the retailer’s policy while shopping online. In some cases the retailers do not accept returns or sometimes they don’t refund but credit the amount in the customer’s account.

3. It is important to report to the supervisor about product shortages or oversupply? Why?

Ans: It is the duty of the store operation assistant to report to the supervisor about different types of products that are short in supply and those which have an oversupply. The information given by the store operation assistant makes the supervisor alert and helps him/her take the necessary steps to provide goods that are short in supply or manage the goods with oversupply.

4. Explain the process of receiving goods.

Ans: Goods receiving’ is the function of checking items delivered to the business, either coming in as new stock or as supplies. This includes inspecting the quality, condition, and quantity of any incoming goods, and allocating them to a space in the warehouse.

E. Check Your Performance:

1. Demonstrate the goods receiving procedure adopted by the storage department of the store and also a grocery shop.

Ans: In both the storage department of a store and a grocery shop, the goods receiving procedure involves accepting deliveries, verifying items against purchase orders or invoices, checking for damages or quality issues, and documenting received goods before storing or shelving them.

2. Demonstrate the goods dispatching procedure from the store floor where selling is going on.

Ans: Students do it themselves.


A. Fill in the Blanks:

1.___________ products under the correct conditions is essential to safeguard them and minimise wastage.

Ans: Storing.

2. ____________ plays an important role in the organisation.

Ans: Storage.

3.____________ material has to be stored to enable continuous production without stoppage.

Ans: Raw.

4. Storage is needed to adjust ____________in the market. and supply of goods.

Ans: Demand.

B. Multiple Choice Questions:

1. The is purpose of material handling/management is ____________.

(a) to save time.

(b) safety of goods.

(c) prevent conditions of goods from worsening.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

2. Material handling services are required to be performed during retailing processes, such as ______________.

(a) lifting, holding, dropping.

(b) loading, unloading.

(c) positioning.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

3. Storage is _____________.

(a) production.

(b) transport.

(c) retaining goods.

(d) None of the above.

Ans: (c) retaining goods.

4. Storage creates _____________.

(a) time and place utility.

(b) production.

(c) physical distribution.

(d) None of the above.

Ans: (a) time and place utility.

5. Some commodities have regular production and ____________.

(a) seasonal consumption.

(b) regular consumption.

(c) no consumption.

(d) None of the above.

Ans: (b) regular consumption.

6. Storage of goods in a necessity during recession, which means.

(a) when there is little demand.

(b) when there is more demand.

(c) when there is little supply.

(d) Others.

Ans: (a) when there is little demand.

7. Storage is needed to ____________.

(a) adjust demand.

(b) adjust supply.

(c) adjust demand and supply.

(d) None of the above.

Ans: (c) adjust demand and supply.

C. State whether the following are True or False.

1. For the smooth running of any store it is essential that goods are stored safely.

Ans: True.

2. Storage means time gap between production and consumption.

Ans: True.

3. Storage creates both time and place utilities.

Ans: True.

4. Shelving and racking must be suitable for storing goods.

Ans: True.

5. Used material should not be taken back to storage areas.

Ans: False.

D. Match the Columns.

Column AColumn B 
1Storage ATechniques of storage
2Regular production BWith special care
3Shelving and rackingCControlled temperature 
4Foods Safety DSeasonal consumption 
5Store flammable substance ESafe and time & place utility 


Column AColumn B 
1Storage ESafe and time & place utility 
2Regular production DSeasonal consumption 
3Shelving and rackingATechniques of storage
4Foods Safety CControlled temperature 
5Store flammable substance BWith special care

E. Short Answer Questions:

1. How does storage play an important role in safeguarding products and minimising wastage?

Ans: Storage plays a critical role in safeguarding products by providing a controlled environment that helps minimize factors like temperature, humidity, and exposure to light, which can degrade the quality of products. Proper storage also facilitates inventory management, reducing the risk of products expiring or becoming damaged, thus minimizing wastage.

2. What is need for storage?

Ans: There are some reasons of need for Storage: 

(i) Today’s time is competitive. Every customer wants to fulfill their needs by a variety of goods. 

(ii) Many products or commodities are consumed on a regular basis, but many products or commodities produced on a seasonal basis.

(iii) Some products or commodities are produced on a regular basis but consumed seasonally. In such a condition the retailer can get the product easily and may not need to store the goods.

(iv) Many products or commodities need extra care for storage like medicines and drugs.

(v) Storage of raw material should be done in such a place from where the products can be got easily. 

(v) Storage of goods during the recession phase increases the carrying cost and minimises the returns.

(vi) The storage of commodities varies with the demand of goods.

3. What do you mean by pallets?

Ans: structure that supports goods and materials while storing and moving. Building materials like blocks, bricks, and roofing tiles can be stored on a pallet before moving to a site. Pallets are available in several sizes and are generally square or nearly square-shaped to resist tipping.

4. Using personal protective equipment while handling goods is a must. Why?

Ans: PPE shields you from cuts, bumps, and harmful materials when handling goods.Using personal protective equipment (PPE) while handling goods is essential because it ensures worker safety, protects against hazards like cuts or chemical exposure, ensures compliance with regulations, reduces risks, and enhances productivity.

5. What pointers should the retailer keep in mind while handling and storing hazardous or dangerous products?

Ans: Pointers should the retailer keep in mind while handling and storing hazardous or dangerous products: 

(i) Follow the instructions on the safety data sheet as given by the manufacturer while storing dangerous or hazardous goods.

(ii) Only keep a limited quantity of hazardous substances. 

(iii) Keep separately. incompatible substances

(iv) Prevent the leakage of dangerous substances from the container.

(v) Train them staff for using the spill kit and also keep the spill kit near the

(vi) storage area. Do regular checking for any leaks or spills from the container.

(vii) Ensure that the staff wears personal protective equipments while handling hazardous substances.

F. Check your performance: 

1. Demonstrate the different storage techniques for consumer non-durable goods, perishable goos, durable goods and food items.

Ans: There are various methods available to customers for the storage of temporary or perishable goods. Some transportable goods like hides, oil, sugarcane lights, sugar, tea etc. can be stored properly in indefinite periods. This is for example the storage of smokable medium, staged or cold pots, cold clothes etc.


A. Fill in the Blanks:

1. Goods handling is the process of moving, packing and _____________ of substances in any form.

Ans: Storing.

2. Goods handling is highly _____________ to any other operation. intensive as compared.

Ans: Labour.

3. Material handling creates higher productivity at lower manufacturing ______________.

Ans: Cost.

4. Material handling activities include ____________ in-store handling and shipping. 

Ans: Receiving.

5. There are many ____________ used to handle materials.

Ans: Methods.

6. Shipping consists of checking and loading orders onto __________ vehicles.

Ans: Transportation.

B. Multiple Choice Questions:

1. Purpose of material handling/management is _____________.

(a) to save time.

(b) safety of goods.

(c) prevent conditions of goods from worsening.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

2. People working in the area of retail need effective numeracy skills in order to deal with_____________.

(a) codes.

(b) dates.

(c) temperatures.

(d) All of the above.

Ans: (d) All of the above.

3. Material handling services are required to be performed during the retailing processes, such as ______________.

(a) lifting, holding, dropping.

(b) loading, unloading. 

(c) positioning.

(d) All of the above.

Ans: (d) All of the above.

4. Unloading is done.

(a) manually.

(b) with equipment.

(c) manually as well as with equipment.

(d) None of the above.

Ans: (c) manually as well as with equipment.

5. Material handling equipment include.

(a) moving trucks.

(b) tractor.

(c) manual.

(d) pallets.

Ans: (d) pallets.

C. State whether the following are True or False.

1. Three handling activities are receiving, in-store handling and shipping.

Ans: True.

2. Moving and handling of materials must be done with the proper equipment by experienced and trained staff.

Ans: True.

3. The potential injuries can’t occur when manually moving materials.

Ans: False.

4. Workers must be aware only of manual handling safety concerns.

Ans: False.

D. Match the Columns:

Column AColumn B 
1Hazard for workerATrailers and pellets 
2Meterial handingBLifting meterial 
3In-store handing CWearing protective equipment 
4Moving material DPowered equipment 
5Worker should be aware ofEBack injuries 


Column AColumn B 
1Hazard for workerEBack injuries 
2Meterial handingATrailers and pellets 
3In-store handing BLifting meterial 
4Moving material CWearing protective equipment 
5Worker should be aware ofDPowered equipment 

E. Short Answer Questions:

1. What do you understand by ‘moving material in retail?

Ans: Moving material in retail” typically refers to the process of managing and handling physical goods within a retail environment to ensure efficient inventory turnover and sales. When material is received at the retail store it needs to be moved to its respective place. This moving of material is called material moving in retail. 

There are two conditions when material moves: 

(i) when the material comes from the manufacturer or supplier.

(ii) when the material needs to be kept in shelves for sale.

2. Sporting goods as per the customer’s requirements is important. Why?

Ans: Sorting goods as per customer requirements is important because it ensures customer satisfaction, reduces returns, optimizes inventory management, provides a personalized experience, and offers a competitive advantage.

F. Check Your Performance:

1. Demonstrate the various in-store handling techniques for movement of goods in store.

Ans: In-store handling techniques for moving goods can be broken down into two main categories: manual handling and mechanized handling.

Manual Handling:

Carrying: For smaller, lighter items, this is the simplest method. Proper lifting techniques are crucial to avoid back injuries.

(i) Dolling: Using handcarts or dollies is ideal for bulkier or heavier items. Distribute weight evenly and maneuver carefully.

Stacking: Utilize designated shelves and racks for efficient storage and retrieval. Organize by weight and prioritize accessibility for frequently-sold items.

Mechanized Handling:

(ii) Pallet jacks: These manual or electric lifts move pallets loaded with goods. They require proper training for safe operation.

(iii) Forklifts: For heavy or high-volume goods, forklifts offer efficient movement. Only trained and licensed operators should use them.

Overhead conveyors: These automated systems transport goods throughout the store, freeing up floor space and staff for other tasks.

Remember, the best technique depends on the item’s size, weight, and destination.  

(iv) Forklifts: Forklifts are commonly used in larger stores or warehouses to move heavy palletized goods or stacked items. Trained operators can use forklifts to lift and transport goods to different areas of the store safely and efficiently. It’s essential to ensure that forklift operators are properly trained and certified to operate the equipment.

(v) Conveyor Belts: In some stores, conveyor belts are used to transport goods from one area to another, such as from the stockroom to the sales floor. Workers can load items onto the conveyor belt, and they will be automatically transported to the designated location. Conveyor belts are particularly useful for handling large volumes of goods quickly and efficiently.

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