Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods

Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods Question answer to each chapter is provided in the list so that you can easily browse throughout different chapters SEBA Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods Notes PDF and select need one.

Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods

Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. These solutions are part of SCERT All Subject Solutions. Here we have given Assam Board Class 9 Elective Retail Chapter 2 Receiving and Storage of Goods Solutions for All Subject, You can practice these here.

Receiving and Storage of Goods

Chapter – 2

SESSION 1: CLASSIFICATION OF GOODS

A. Fill in the Blanks:

1.__________  are bundle of utilities, which are inherently useful and relatively scarce tangible item.

Ans: Goods.

2. Goods that are scarce are called goods.

Ans: Economic.

3. There are two types of goods, Consumer and ____________.

Ans: Industrial.

4. Convenience goods can be classified into Staple Goods and ____________ Goods.

Ans: Impulse.

5. Retail organisation buys goods for further ____________ or use in business.

Ans: Processing.

6. Goods which are unique and special are called as ____________ consumer goods.

Ans: Speciality.

B. Multiple Choice Questions:

1. Goods means tangible item, such as-

(a) article.

(b) commodity.

(c) material.

(d) All (a), (b) and (c)

Ans: All (a), (b) and (c)

2. Consumer goods refer to those which are meant for ultimate consumption of

(a) wholesaler.

(b) consumer.

(c) manufacturer.

(d) None of the above.

Ans: consumer.

3. Industrial goods includes

(a) material and parts.

(b) capital items.

(c) supplies.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

4. Industrial services include

(a) maintenance services.

(b) repair services.

(c) machinery repair and business advisory services.

(d) All (a), (b) and (c)

Ans: All (a), (b) and (c)

C. State whether the following are True or False.

1. Goods mean intangible items.

Ans: False.

2. Consumer and industrial are type of goods. 

Ans: True.

3. Convenience goods means fast moving consumer products.

Ans: True.

4. Goods which do not have long life and usage are called durable goods.

Ans: False.

5. Clothes are not semi-durable consumer goods.

Ans: False.

6. Capital items consist of office accessories.

Ans: False.

D. Match the columns.

	Column A		Column B
1	Goods	A	Intangible
2	Supply	B	Ultimate consumption
3	Consumer goods	C	Converted into finished goods
4	Industrial goods	D	Demand
5	Service	E	Tangible

Ans: 

	Column A		Column B
1	Goods	E	Tangible
2	Supply	D	Demand
3	Consumer goods	B	Ultimate consumption
4	Industrial goods	C	Converted into finished goods
5	Service	A	Intangible

E. Short Answer Questions:

1. Goods are relatively scarce tangible item. Why?

Ans: Goods are bundle of utilities, which are inherently useful and relatively scarce tangible item, such as article, commodity, merchandise, material, supply, wares, produced from agricultural, manufacturing, construction or mining activities. In terms of economics, it is called commodity.

2. What are the types of consumer goods?

Ans: There are types of consumer goods – 

(i) Convenience goods.

(ii) Shopping goods.

(iii) Speciality goods.

(iv) Unsought goods.

3. What do you understand by staple convenience consumer goods?

Ans: Staple convenience goods which fulfill the customer’s basic needs are called staple goods. For example, bread, butter, milk, sugar, etc.

4. What are semi-durable goods?

Ans: Goods that do not last for a very long time are called semi-durable goods For example, clothes, furniture, footwear, jewellery, home furnishings, etc.

5. What are shopping goods?

Ans: Shopping goods are not purchased or consumed as frequently by consumers as convenience goods. Shopping goods are expensive and semi-durable in nature. For example, clothes, footwear, televisions, radio, home furnishings, jewellery, etc.

F. Long Answer Questions:

1. Industrial services help in running the business smoothly. Explain?

Ans: A retail organisation buys goods for further production or use in business, these are called industrial goods. Industrial goods are not for ultimate consumption but are components used by industries or firms for producing finished goods. 

These can be divided into three parts- Materials and Parts, Capital Items, Supplies and Industrial Services.

(a) Materials and parts: It is the basic unit of industrial production. It is used for producing finished goods.

(b) Capital goods: Capital goods make the functioning of an organisation smooth. For example, office accessories.

(c) Supplies: Supplies meet the day-to-day operation but do not become a part of the finished product.

(d) Industrial services: Industrial services are used in running a business smoothly. Industrial services can be available internally and externally, such as maintenance services, repair services, machinery repair and business advisory services.

2. Which are the important components of industrial? Explain.

Ans: An industrial system consists of inputs, processes and outputs. The inputs are the raw materials, labor and costs of land,transport, power and other infrastructure. The processes include a wide range of activities that convert the raw material into finished products.

1. Machinery and Equipment: This encompasses a wide range of tools, machines, and equipment necessary for manufacturing processes. From assembly lines to specialized machinery for various industries like automotive, pharmaceuticals, or electronics, the right machinery is essential for achieving high-quality outputs and meeting production targets.

2. Automation Technology: Automation has become increasingly important in modern industrial systems. It involves the use of control systems, robotics, and information technologies to streamline processes, reduce human intervention, and enhance productivity. Automated systems not only improve efficiency but also ensure consistency and accuracy in manufacturing operations.

3. Raw materials: Raw materials are the input goods or inventory that a company needs to manufacture its products.

4. Skilled Labor: Human capital remains indispensable in industrial settings. Skilled workers bring expertise, creativity, and problem-solving abilities to the production process. From machine operators to engineers, technicians, and managers, a well-trained workforce is essential for operating machinery, troubleshooting issues, maintaining equipment, and driving innovation within the industrial sector.

5.Infrastructure: Industrial facilities require robust infrastructure to support their operations. This includes manufacturing plants, warehouses, distribution centers, transportation networks, and utilities such as electricity, water, and telecommunications. Adequate infrastructure ensures smooth workflow, facilitates logistics, and supports the overall functioning of industrial activities.

6. Safety Measures and Regulations: Safety is paramount in industrial environments to protect workers, equipment, and the surrounding community. Compliance with safety regulations and implementation of best practices help prevent accidents, reduce downtime, and mitigate risks associated with industrial operations. This includes measures such as safety protocols, protective equipment, and regular inspections to maintain a safe working environment.

7. Quality Control Systems: Quality control is essential to ensure that manufactured products meet predefined standards and specifications. This involves implementing processes and procedures to monitor and evaluate product quality throughout the production cycle. Quality control systems help identify defects, minimize waste, and maintain customer satisfaction by delivering consistent, high-quality products.

8. Environmental sustainability: is the practice of conserving natural resources and protecting the environment in a way that ensures those resources meet the needs of the present without compromising the ability of future generations to meet their own needs.

SESSION 2: PROCEDURE FOR RECEIVING DISPATCHING STOCK TO STORE

A. Fill in the Blanks:

1. Clothing items are ___________ goods.

Ans: Tangible.

2. Furniture items are ___________ goods.

Ans: Tangible.

3. Customer service is an example of ___________ goods.

Ans: Intangible.

B. Multiple choice questions:

1. The purpose of goods classification is ____________.

(a) to save time.

(b) lesser efforts.

(c) prevent conditions of goods from worsening.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

2. The examples of Durable goods are ____________.

(a) furniture.

(b) kitchenware.

(c) consumer electronic appliances.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

3. While receiving goods at the store ____________

(a) only price of the product should be checked

(b) freight should be done quickly

(c) freight is not necessary

(d) None of the above

Ans: (d) None of the above.

4. Examine the containers for/while.

(a) damage including leaks, tears, broken seats.

(b) receiving at Sales floor.

(c) time of packing.

(d) None of the above.

Ans: (a) damage including leaks, tears, broken seats.

5. Damaged or incorrect goods are ___________.

(a) not packed properly.

(b) packed properly.

(c) got for a lesser price.

(d) All (a), (b) and (c)

Ans: (d) All (a), (b) and (c)

C. State whether the following are True or False:

1. Goods are not correctly labelled before placing on the selling floor.

Ans: False.

2. Goods should be dispatched correctly with actual quantity, correct description and mentioned quality to store floor.

Ans: True.

3. Pre-sold goods are allocated for earliest possible delivery.

Ans: True.

4. It is not necessary to verify the weight of the goods received.

Ans: False.

5. It is important to confirm if the number of cartons match the quantity mentioned in the bill of lading invoice.

Ans: True.

D. Short Answer Questions:

1. How does a store operations assistant deal with damaged goods?

Ans: A store operations assistant deals with damaged goods by identifying them, documenting the damage, and following established procedures for returns, exchanges, or disposal, depending on store policy and the condition of the items and the stores operations assistant has to follow a procedure for dispatching goods to the store floor.

2. What do you understand by ‘retailer’s’ return policy?

Ans: the retailer’s return policy. It is important to check the retailer’s policy while shopping online. In some cases the retailers do not accept returns or sometimes they don’t refund but credit the amount in the customer’s account.

3. It is important to report to the supervisor about product shortages or oversupply? Why?

Ans: It is the duty of the store operation assistant to report to the supervisor about different types of products that are short in supply and those which have an oversupply. The information given by the store operation assistant makes the supervisor alert and helps him/her take the necessary steps to provide goods that are short in supply or manage the goods with oversupply.

4. Explain the process of receiving goods.

Ans: Goods receiving’ is the function of checking items delivered to the business, either coming in as new stock or as supplies. This includes inspecting the quality, condition, and quantity of any incoming goods, and allocating them to a space in the warehouse.

E. Check Your Performance:

1. Demonstrate the goods receiving procedure adopted by the storage department of the store and also a grocery shop.

Ans: In both the storage department of a store and a grocery shop, the goods receiving procedure involves accepting deliveries, verifying items against purchase orders or invoices, checking for damages or quality issues, and documenting received goods before storing or shelving them.

2. Demonstrate the goods dispatching procedure from the store floor where selling is going on.

Ans: Students do it themselves.

SESSION:3 STORAGE OF GOODS IN RETAIL OPERATIONS

SESSION 4: PROCESS OF GOODS HANDLING