Class 11 Retail Chapter 5 Health and Safety Management Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 11 Retail Chapter 5 Health and Safety Management Question Answer and select need one. Class 11 Retail Chapter 5 Health and Safety Management Notes Download PDF. AHSEC Class 11 Elective Retail Question Answer English Medium.
Class 11 Retail Chapter 5 Health and Safety Management
Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 11 Elective Retail Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 11 Retail Textbook Solutions English Medium for All Chapters, You can practice these here.
Health and Safety Management
Chapter: 5
| SESSION 1: HEALTH AND SAFETY REQUIREMENTS |
| Check Your Progress |
A. Fill in the blanks:
1. ________________ is a process for managing the prevention of work-related injuries and diseases at the workplace.
Ans: Health and safety program.
2. ______________ is a “state of complete physical, mental, and social well-being, and not merely the absence of disease or infirmity’’.
Ans: Health.
B. Multiple choice questions:
1. Without proper ventilation, air in retail store starts to collect _______________.
(a) Mold.
(b) Fungus.
(c) Bacteria or odour.
(d) All (a), (b) and (c).
Ans: (d) All (a), (b) and (c)
2. A risk assessment examines the _____________ conditions at a workplace.
(a) Uneven flooring.
(b) Spills.
(c) Misplaced boxes.
(d) Hazardous.
Ans: (d) Hazardous.
C. State whether the following are True or False:
1. Employees at the retail store need not be trained to tackle any situation inviting danger.
Ans: False.
2. Ergonomics is the science of matching the retail store’s requirements to the retailer’s capabilities.
Ans: True.
D. Short answer questions:
1. What is health?
Ans: As defined by the World Health Organization (WHO), health is a “state of complete physical, mental, and social well-being, and not merely the absence of disease or infirmity’’.
2. Define safety.
Ans: Safety is the state of being ‘safe’, the condition of being protected from harm or other non desirable outcomes. Regular risk assessments should be conducted at retail stores to identify health and safety problems, and initiate necessary measures to eliminate or mitigate them as far as possible.
3. State the requirements by a retailer for maintaining health and safety standards.
Ans: Following are the factors to keep in mind while undertaking health and safety measures at a retail store:
(a) Abiding by the law: A retailer has to show that he or she is following all safety practices in his retail store.
(b) Risk assessment: A risk assessment examines the hazardous conditions at a workplace to identify risks and implement measures to prevent or reduce the risks.
(c) Safety readiness from expected perils: As per the Health and Safety legislation, it is required to follow health and safety rules.
(d) Ergonomics: It is the science of matching a retail store’s requirements to the retailer’s capabilities. For example, if a retailer hires a weak person to lift heavy boxes for hours on end, there are more chances of risk injury to the employee due to poor ergonomics.
(e) Air quality: Without adequate ventilation, air starts to collect mold, fungus, bacteria or odours in a retail store. Law recommends installing machines that cycle fresh outdoor air and circulate it throughout the store.
(f) Visual inspection of premises: As per the law, it is important to visually inspect the store premises to ensure no hazards are visible, which include uneven flooring, spills and misplaced boxes.
(g) Crime: The retailer should install a surveillance camera in different parts of the store for safety purposes. Hiring a guard may also help monitor the store.
(h) Training: Employees of the retail store should be trained to tackle any situation inviting danger.
(i) Insurance: The retailer must get the retail store insured.
4. Discuss ways to encourage colleagues to follow health and safety norms.
Ans: Following are the ways to encourage colleagues to follow the health and safety norms:
(a) Create a plan: An employer should identify hazards at the workplace and take steps to minimise them, develop a safety plan and tell all colleagues to ensure their safety and what is expected from them.
(b) Workplace inspection: Colleagues get encouraged if equipment and tools are checked and the workplace is inspected on a regular basis. They take safety practices seriously.
(c) Training: All employees should be trained adequately and encouraged to follow health and safety practices.
(d) Supervision: Supervision is required to ensure that all colleagues perform their job properly and safely. They should understand that if they do not follow instructions, they will not only endanger their safety but also be held liable for an incident, which could have serious consequences.
(e) Informal communication: Meet the staff and colleagues regularly and encourage them to share health and safety ideas for improving safety at the workplace.
(f) Discharge health and safety responsibilities at workplace: The retailer should try to integrate health and safety with all work process at the workplace, and provide guidelines that define the health, safety and security measures, as well as, the required action and responsibility for execution with the vision of an injury-free organisation.
E. Check your performance:
1. Demonstrate practices for maintaining health and safety conditions at a retail store.
Ans: Following practices help maintain health and safety conditions at a retail store:
(i) Ensure that only authorised and trained workers operate tools and equipment or hazardous chemicals.
(ii) Ensure that equipment and materials are properly handled, stored and maintained correctly.
(iii) Enforce health and safety requirements.
(iv) Train and check that your work is being done safely.
(v) Inspect the workplace for hazards.
(vi) Follow the health and safety requirements as per the job.
(vii) Ask for training before you begin work.
(viii) Immediately report any injury to a first aid attendant or supervisor.
(ix) Take the initiative and correct unsafe conditions immediately.
(x) Make suggestions to improve health and safety standards.
2. List the steps of health and safety requirements laid down by the retailer and law.
Ans: Following are the factors to keep in mind while undertaking health and safety measures at a retail store:
(a) Abiding by the law: A retailer has to show that he or she is following all safety practices in his retail store.
(b) Risk assessment: A risk assessment examines the hazardous conditions at a workplace to identify risks and implement measures to prevent or reduce the risks.
(c) Safety readiness from expected perils: As per the Health and Safety legislation, it is required to follow health and safety rules.
(d) Ergonomics: It is the science of matching a retail store’s requirements to the retailer’s capabilities. For example, if a retailer hires a weak person to lift heavy boxes for hours on end, there are more chances of risk injury to the employee due to poor ergonomics.
(e) Air quality: Without adequate ventilation, air starts to collect mold, fungus, bacteria or odours in a retail store. Law recommends installing machines that cycle fresh outdoor air and circulates it throughout the store.
(f) Visual inspection of premises: As per the law, it is important to visually inspect the store premises to ensure no hazards are visible, which include uneven flooring, spills and misplaced boxes.
(g) Crime: The retailer should install a surveillance camera in different parts of the store for safety purposes. Hiring a guard may also help monitor the store.
(h) Training: Employees of the retail store should be trained to tackle any situation inviting danger.
(i) Insurance: The retailer must get the retail store insured.
3. List the ways to encourage colleagues to follow health and safety norms.
Ans: Following are the ways to encourage colleagues to follow the health and safety norms:
(a) Create a plan: An employer should identify hazards at the workplace and take steps to minimise them, develop a safety plan and tell all colleagues to ensure their safety and what is expected from them.
(b) Workplace inspection: Colleagues get encouraged if equipment and tools are checked and the workplace is inspected on a regular basis. They take safety practices seriously.
(c) Training: All employees should be trained adequately and encouraged to follow health and safety practices.
(d) Supervision: Supervision is required to ensure that all colleagues perform their job properly and safely. They should understand that if they do not follow instructions, they will not only endanger their safety but also be held liable for an incident, which could have serious consequences.
(e) Informal communication: Meet the staff and colleagues regularly and encourage them to share health and safety ideas for improving safety at the workplace.
(f) Discharge health and safety responsibilities at workplace: The retailer should try to integrate health and safety with all work process at the workplace, and provide guidelines that define the health, safety and security measures, as well as, the required action and responsibility for execution with the vision of an injury-free organisation.
| SESSION 2: EQUIPMENT AND MATERIAL |
| Check Your Progress |
A. Fill in the blanks:
1. ___________________ may disrupt retail business operations.
Ans: Emergencies.
2. A __________________ is a device that senses smoke, typically as an indicator of fire.
Ans: Smoke detector.
B. Multiple choice questions:
1. Risks which turn into emergencies at a retail store include ________________.
(a) Uneven flooring.
(b) Spills.
(c) Misplaced boxes.
(d) All (a)smoke detector, (b) and (c).
Ans: (d) All (a)smoke detector, (b) and (c).
2. Contact with electrical equipment can cause __________________.
(a) Shock.
(b) Trip.
(c) Slip.
(d) None of the above.
Ans: (a) Shock.
3. _______________ is a type of equipment and material used in retail stores for health and safety.
(a) Knife.
(b) First aid kit.
(c) Hammer.
(d) Bat.
Ans: (b) First aid kit.
C. State whether the following are True or False:
1. There can be a number of unforeseen situations that never are potential threats.
Ans: True.
2. Quick action cannot prevent a small fire from becoming uncontrollable.
Ans: False.
D. Match the columns:
| Column A | Column B |
| 1. Smoke detector | (A) Used for small injuries. |
| 2. Fire extinguishers | (B) Kept as a word of caution. |
| 3. First aid kit | (C) Used for preventing and extinguishing small fires. |
| 4. Markers | (D) Used for protecting from harm. |
| 5. Personal protective equipment | (E) Detects smoke or fire. |
Ans:
| Column A | Column B |
| 1. Smoke detector | (E) Detects smoke or fire. |
| 2. Fire extinguishers | (C) Used for preventing and extinguishing small fires. |
| 3. First aid kit | (A) Used for small injuries. |
| 4. Markers | (B) Kept as a word of caution. |
| 5. Personal protective equipment | (D) Used for protecting from harm. |
| SESSION 3: DEALING WITH ACCIDENTS AND EMERGENCIES |
| Check Your Progress |
| SESSION 4: REPORTING ACCIDENTS AND EMERGENCIES |
| Check Your Progress |
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