Class 11 Private Security Chapter 4 Managing Visitors

Class 11 Private Security Chapter 4 Managing Visitors Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 11 Private Security Chapter 4 Managing Visitors Question Answer and select need one. Class 11 Private Security Chapter 4 Managing Visitors Notes Download PDF. AHSEC Class 11 Elective Private Security Question Answer English Medium.

Class 11 Private Security Chapter 4 Managing Visitors

Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 11 Private Security Chapter 4 Managing Visitors Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 11 Private Security Chapter 4 Managing Visitors Textbook Solutions English Medium for All Chapters, You can practice these here.

Managing Visitors

Chapter: 4

SESSION1: MEETING VISITOR AND SECURITY REQUIREMENTS

ASSESSMENT

A. Fill in the Blanks:

1. On arrival to a hotel/organisation visitors should first report to the _______________ desk. 

Ans: Reception.

2. Physical barriers can be used to avoid long __________ of visitors. 

Ans: Queues.

3. Signage and signalling system helps in efficient ________formation and flow, as well as setting service expectations. 

Ans: Queue.

4. A pen and paper visitor management system records basic information about visitors to a public building or site in a ______ book. 

Ans: Log.

5. Log book entry at reception includes the visitor‘s name, reason for the visit, date and ____________ in and ___________ out time. 

Ans: Check-in and check-out.

6. An _______________visitor management system improves upon most of the negative points of a pen and paper system. 

Ans: Electronic.

7. An alternative to visitor management software is an ________ web based visitor management system.

Ans: Online.

B. Short Answer Questions:

1. State 3 reasons why a person entering a premise should report to the reception desk. 

Ans: (i) Security and record-keeping: To verify identity, record entry/exit in the log, and issue a visitor pass.

(ii) Information and coordination: To confirm the appointment, get directions/instructions, and know the expected waiting time.

(iii) Guidance and access: To be directed or escorted to the correct person/department and receive the required services.

SESSION 2: MANAGING WAITING PERIOD OF VISITORS

ASSESSMENT

A.  Fill in the blanks:

1. Reducing the waiting period to the barest minimum is the main aim of a ______________ management system. 

Ans: Reception.

2. The reception and security staff should not leave their place of duty without any _______________. 

Ans: Permission.

3. The security should ascertain the exact reason for the visit and put a person through the process of security verification before granting _____________. 

Ans: Access.

4. The receptionist should Inform the visitor of the expected ____________ time in case he is required to wait. 

Ans: Waiting time.

5. The staff at the reception should provide an access authority in the form of a _________, identity card, permission badge or bar code number if he/she is required to access restricted areas. 

Ans: Visitor pass.

6. Security staff must ensure that waiting visitors do not loiter in _______________ areas. 

Ans: Restricted areas.

7. In case a visitor turns ____________, he/she should be separated from the rest of the waiting visitors and the management should be called in to handle him/her as a special case.

Ans: Unruly.

SESSION 3: DEALING WITH EMOTIONALLY DISTURBED VISITORS

ASSESSMENT

SESSION 4: MANAGING INTOXICATED PERSONS

ASSESSMENT