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SEBA Class 10 Tourism & Hospitality Question Paper Solved 2024 English Medium
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Tourism & Hospitality Question Paper Solved
2024
TOURISM & HOSPITALITY OLD PAPER
ALL QUESTION ANSWER
| SECTION – A |
1. For each question given below, four answers are given. Out of four answers, only one is correct. Select the correct answer (any two):
(a) Which of the following statements is true about communication?
(i) 50% of our communication is non-verbal.
(ii) 20% communication is done using body motions, faces,
(iii) 5% communication is done using voice, tone, pauses, etc.
(iv) 7% communication is done using words.
Ans: (iv) 7% communication is done using words.
(b) Manash work hard to get the best player award at the end of the year. What type of motivation is this?
(i) Internal.
(ii) External.
(iii) Maximum .
(iv) Minimum .
Ans: (ii) External.
(c) Which of the following is an imperative sentence?
(i) Switch off the fan.
(ii) Shila has gone to the market.
(iii) Oh no! I missed my flight.
(iv) Where are my pen colours?
Ans: (i) Switch off the fan.
(d) Which of the following sources of energy is from a renewable source?
(i) Wood.
(ii) Solar energy.
(iii) Coal.
(iv) Petrol.
Ans: (ii) Solar energy.
2. Answer any two questions :
(a) Write two methods of communication.
Ans: Two methods of communication are:
(i) Verbal Communication: Verbal communication is about language, both written and spoken.This involves the use of spoken or written words to convey messages. Examples include face-to-face conversations, phone calls, emails, or text messages.
(ii) Non-Verbal Communication: Nonverbal communication means conveying information without using words. This includes body language, facial expressions, gestures, eye contact, and tone of voice to convey messages without using words. Encoding is the act of generating information such as facial expressions, movements, gestures, and postures. This encoding of information utilizes signals which we may think applies to all.
(b) Define time management.
Ans: Time management is the process of organizing and planning how to allocate your time between different tasks and activities. It involves setting priorities, scheduling tasks, and utilizing your time wisely to maximize productivity and achieve goals within a given timeframe. It allows you to work smarter, not harder, leading to greater productivity and reduced stress.
(c) Write two qualities of a successful entrepreneur.
Ans: Two qualities of a successful entrepreneur are:
(i) Innovativeness: The ability to think creatively and come up with new ideas, products, or services that meet market demands or solve problems.
(ii) Management: Management is how businesses organize and direct workflow, operations, and employees to meet company goals. Is the ability to make plans, devise targets, and then execute.
(iii) Flexibility: Flexibility is the ability of a joint or series of joints to move through an unrestricted, pain free range of motion. Although flexibility varies widely from person to person, minimum ranges are necessary for maintaining joint and total body health. Creating a product that meets the needs of the market requires flexibility. This quality is very important. Stubborn, inflexible people will not make good entrepreneurs
(d) What is sustainable development?
Ans: Sustainable development is development that meets the needs of the present, without compromising the ability of future generations to meet their own needs. It focuses on balancing economic growth, social inclusion, and environmental protection. This concept emphasizes the responsible use of natural resources, reduction of environmental degradation, and equitable access to resources and opportunities for all. Sustainable development aims to address global challenges such as climate change, poverty, inequality, and biodiversity loss. Examples of Sustainable Development Wind energy, Solar energy, Crop rotation. Sustainable construction, Efficient water fixture.
3. Write the appropriate answer to any one question of the following:
(a) Write two threats to a computer and its data with example.
Ans: Two threats to a computer and its data are:
(i) Malware: Malicious software designed to damage or disrupt computer systems. Depending on the type of malware and its goal, this harm might present itself differently to the user or endpoint. In some cases, the effect of malware is relatively mild and benign, and in others, it can be disastrous. Examples include viruses, worms, and ransomware. For instance, WannaCry ransomware encrypted files on infected computers, demanding payment for their release.
(ii) Phishing: Phishing is a type of social engineering attack often used to steal user data, including login credentials and credit card numbers. A cyber-attack where attackers trick individuals into revealing sensitive information, such as passwords or financial details. For example, receiving an email that appears to be from a trusted source, like a bank, asking for login credentials, which are then used for fraud.
(b) Write one favourite stress management technique. Elaborate why you find it the most effective.
Ans: One of my favorite stress management techniques is deep breathing exercises. It is a great way to reduce the activation of your sympathetic nervous system, which controls the body’s response of fight or flight to a perceived threat. Deep breaths taken in for a count of five seconds, held for two seconds and released for a count of five seconds, can help activate your parasympathetic nervous system to rest and digest, which helps reduce the overall stress and anxiety you may be experiencing. In this field, dealing with customer complaints, long working hours, and the need for quick decision-making can be stressful. Deep breathing allows me to pause, regain focus, and reduce anxiety, promoting clarity and composure. By focusing on slow, deep breaths, it helps to lower heart rates, relax the body, and clear the mind, ensuring that I can handle stressful situations with a more balanced and calm approach.
4. (a) What do entrepreneurs do when they run their business?
Ans: Entrepreneurs are responsible for managing and growing their businesses by making key decisions, identifying opportunities, and addressing challenges. They develop business plans, secure funding, and ensure that operations run smoothly. Entrepreneurs oversee marketing, sales, finance, and human resources to drive growth. They innovate, adapt to market changes, and work to differentiate their products or services from competitors. Entrepreneurs also take risks, manage uncertainties, and stay focused on long-term goals. By building networks, fostering partnerships, and ensuring customer satisfaction, they create sustainable businesses that provide value to customers and contribute to the economy. While there is no magic formula for being a successful entrepreneur, those who do succeed tend to have mastered the following set of skills, good and effective communication, being able to sell both themselves and their idea or product, strong focus, eagerness to learn and be flexible, and a solid business plan.
Or
(b) Explain why feedback is important.
Ans: Feedback is essential to effective communication because it helps the sender check that their message has been understood and received as intended and modify their communication strategy as needed. In both personal and professional contexts, feedback highlights strengths and areas for growth, allowing for informed decision-making and development. It fosters learning, encourages continuous improvement, and helps in adjusting strategies to meet goals. In customer service, feedback helps businesses understand customer satisfaction, identify issues, and improve products or services. It helps the sender to understand if the audience has understood the message that has been sent or informed. It also builds trust and transparency, as it shows that opinions are valued and considered. Ultimately, feedback is a crucial tool for growth, enhancing performance, and ensuring long-term success.
| SECTION – B |
5. For each question given below, four answers are given. Out of four answers, only one is correct. Select the correct answer (any five):
(a) Check-in and check-out time is generally ___________ in most commercial hotel.
(i) 9. a.m.
(ii) 12 noon.
(iii) 3. p.m.
(iv) 6. a.m.
Ans: (ii) 12 noon.
(b) ________ is a person’s outward bearing or behaviour towards others.
(i) Etiquette.
(ii) Manners.
(iii) Honesty.
(iv) Politeness.
Ans: (ii) Manners.
(c) Vishaka Guidelines were promulgated by the Indian Supreme Court in ________.
(i) 1999.
(ii) 1997.
(iii) 1998.
(iv) 2000.
Ans: (ii) 1997.
(d) A ________ is a sign or symbol that is recognisable.
(i) Copyright.
(ii) Trademark.
(iii) Patent.
(iv) Trade secret.
Ans: (ii) Trademark.
(e) ________ colour bins are used for organic waste.
(i) Blue.
(ii) Yellow.
(iii) Green.
(iv) Red.
Ans: (iii) Green.
(f) ________ inspections help in preventing injuries and illnesses.
(i) Safety.
(ii) Workplace.
(iii) Maximum.
(iv) Minimum.
Ans: (ii) Workplace.
(g) ‘Sorry’ in French is:
(i) Merci.
(ii) Perdon.
(iii) Salut.
(iv) Boniour.
Ans: (ii) Perdon.
6. Answer any five questions:
(a) What is need?
Ans: A need is dissatisfaction at a point of time and in a given context. Needs are distinguished from wants.
(b) Write two types of etiquette.
Ans: Different types of etiquette include social etiquette, which is the polite code of conduct in social settings, and netiquette, which is online network etiquette.
(c) Write two common safety measures adopted for the safety and security of female employees.
Ans: India has implemented several laws aimed at protecting women in the workplace. The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, commonly known as the POSH Act, is a critical piece of legislation.
(i) Provision of Safe Transportation: Offering secure transportation options, such as company-provided cabs with GPS tracking.
(ii) Leadership Accountability in Women’s Safety: Leadership accountability is central to creating a safe workplace for women. Without the committed backing of leaders, safety policies and initiatives lack the influence needed to drive meaningful cultural change.
(d) Write the full form of ‘WIPO’.
Ans: World Intellectual Property Organization.
(e) Write two pests present in a restaurant area.
Ans: The two pests present in a restaurant area are:
Common kitchen pests include rats, mice, cockroaches, ants, beetles, moths, weevils and brats. As long as these pests have a food and water source and a nest, they can make themselves at home.
Fruit Flies: Often found around discarded food or beverages, fruit flies can spread bacteria and contaminate food and food preparation areas.
(f) Write two types of PPE used in F & B department.
Ans: The two types of PPE used in F & B department are:
(i) Gloves are a type of personal protective equipment (PPE): Other types of PPE are gowns, masks, face shields, protective eyewear, shoe and head covers.
(ii) Aprons: Worn to protect clothing from spills, stains, and heat, while maintaining hygiene and safety in food preparation areas.
(g) Who is the father of modern cookery?
Ans: The title “Father of Modern Cooking” is often attributed to Auguste Escoffier.
7. Write the appropriate answers of any five questions of the following:
(a) Write four methods of sales.
Ans: Here are the four methods of sales:
(i) Samples: Many business firms distribute free samples of their products to selected consumers in order to make the products popular.
(ii) Trading Stamps: Trading stamps are issued to customers through the retailers in proportion to the amount of purchase.
(iii) Coupons: Coupon is a certificate that entitles its holder to a specified saving on the purchase of a specified product.
(iv) Premium or Bonus Offer: It implies an offer of a certain quantity of the product, free of cost, on the purchase of a specified quantity of the product.
(b) Write two roots cause of hesitation.
Ans: Here are the two roots cause of hesitation.
(i) Fear of Failure: It may cause you to put off or avoid any activity or scenario that has the potential for an unsuccessful outcome.
(ii) Lack of Confidence: A lack of confidence often manifests in indecisiveness, When you don’t trust your judgment, even small decisions can become overwhelming. This hesitation can stall progress, both in personal and professional life, and may lead to missed opportunities.
(c) Write four etiquettes followed by an F & B staff.
Ans: Four etiquettes followed by an F & B staff are:
(i) Consideration acknowledges that there are many other people sharing a limited amount of space on the planet.
(ii) Serving Food with Care: When serving food, staff should ensure the presentation is neat, serve from the correct side, and ensure that all utensils are placed appropriately.
(iii) Class concerns your demeanour: this should aim at being cordial rather than dour (unfriendly). Be pleasant and do your best to please; even when others are unpleasant or direct foul moods at you.
(iv) Maintaining Proper Posture: Staff should stand and walk with good posture, which conveys professionalism and attentiveness to the guests.
(d) Write three steps to follow in case of fire accidents in restaurants.
Ans: Here are the three steps to follow in case of fire accidents in restaurants:
(i) Having enough emergency lights and exit signs is crucial at the time of accidents.
(ii) Emergency lights must be installed in areas where the staff members and customers gather the most.
(iii) Studies suggest that around 57% of restaurant fires happen due to mishandling of cooking equipment. Installing a fire suppression system is more than necessary to control freak fire accidents.
(e) Write four effective ways to motivate women at the workplace.
Ans: The four effective ways to motivate women at workplace are:
(i) Encourage women to speak up: Simply bringing women to the table isn’t enough. Women are routinely overlooked in meetings. Once you bring them in, create a space for women to share their thoughts during meetings.
(ii) Back less experienced women for new opportunities: It’s critical that you focus on providing women with opportunities to gain additional experience.
(iii) Find ways to empower the female voice: Many organisation need to do more to address gender diversity as a priority. When a woman has an idea that works, make sure she gets the credit she deserves rather than letting someone else take the credit.
(iv) Empowering women in the workplace is essential to promoting equality. By supporting and developing their employees, business owners can help create an equal workspace.
(f) Write five PPE’s required for handling waste our trash.
Ans: The ive PPE’s required for handling waste our trash are mentioned below:
(i) Gloves: Protects your hands from microbes and minimizes the possible spreading of microbes.
(ii) Masks: Cover your mouth and nasal area. Some masks have a see-through plastic piece, which also covers your eyes (shield). A special respiratory mask (respirator) forms a tight seal around your nose and mouth.
(iii) Safety Shoes: To protect feet from sharp objects or heavy items that may be found in the waste.
(iv) Clothing: Includes gowns, aprons, head covering, and shoe covers.
(v) Safety Goggles: To protect the eyes from splashes or particles that may pose a risk when handling waste.
(g) Write four restaurant products protected under IPR.
Ans: The four restaurant products protected under IPR are mentioned here:
(i) Trademark: A trademark is a sign capable of distinguishing the goods or services of one enterprise from those of other enterprises. Trademarks are protected by intellectual property rights.
(ii) Recipes: Recipes can be protected under copyright law if they are accompanied by “substantial literary expression.”
(iii) Design: Design registration is a type of intellectual property protection under which a newly created design applied to an article created under an industrial process can be protected from counterfeiting.
(iv) Franchise Agreements: The IPR clause is essential in a franchise agreement to protect the rights of the franchisor’s trademark, copyright or patent, trade secrets and know-how.
8. Answer the following questions (any two):
(a) What are the reasons for guest complaints?
Ans: Guests may complain for a variety of reasons, including:
(i) Poor service: The server assigned to our table seemed flustered and overwhelmed, leading to delays in taking our orders and serving our food.
(ii) Personal hygiene: Staff who handle food should practice good personal hygiene and be aware of how to prevent cross-contamination.
(iii) Wait Times: Long waiting times for a table or food delivery without proper communication can lead to dissatisfaction.
(iv) Noise issue: Hard surfaces, such as concrete floors and walls, can reflect sound and create an echo, making the noise level even higher. Additionally, high ceilings and open spaces can also contribute to the loud noise level.
(v) Unfriendly Staff: Rude, unhelpful, or indifferent staff can make guests feel unwelcome and lead to complaints.
(b) Write the different components of IPR.
Ans: The different components of Intellectual Property Rights (IPR) are as follows:
(i) Copyright: Protection granted to the creators of original works such as literary, artistic, and musical works.
(ii) Trademarks: A protection afforded from a trademark registration is imperative as it protects the brand name, logo, sound, shape, etc.
(iii) Patents: The U.S. Patent and Trademark Office grants property rights to original inventions, from processes to machines. Patent law protects inventions from use by others and gives exclusive rights to one or more inventors.
(iv) Trade Secrets: Trade secrets are a company’s intellectual property that isn’t public, has economic value, and carries information. They may be a formula, recipe, or process used to gain a competitive advantage.
(v) Plant patents: Safeguards for new varieties of plants. An example of a plant patent is pest-free versions of fruit trees. But inventors may also want a design patient if the tree has unique visual properties.
(c) Write six items that must be available in a first aid kit.
Ans: Basic First Aid Kit Essentials:
(i) Adhesive bandages in assorted sizes.
(ii) Adhesive first aid tape.
(iii) Medical tape.
(iv) Cold compresses.
(v) Medical scissors.
(vi) Hydrocortisone cream.
9. Write the steps to introduce new products in the market.
Ans: Here are the key steps to introduce new products in the market:
(i) Market Research: Market research is a way that producers and the marketplace study the consumer and gather information about the consumers’ needs. Conduct thorough research to understand customer needs, preferences, and market trends. Identify potential competitors and assess gaps in the market that your product can fill.
(ii) Marketing Plan: The purpose of a marketing plan is to write down strategies in an organized manner. This will help keep you on track and measure the success of your campaigns. Create a comprehensive marketing plan that includes advertising, promotions, social media, and public relations to build awareness and generate interest.
(iii) Launch: A product launch refers to a business’s planned and coordinated effort to debut a new product to the market and make that product generally available for purchase. Execute the product launch with a coordinated campaign to create buzz and excitement. Offer limited-time promotions or incentives to encourage early adoption.
(iv) Customer Support and Retention: Customer service plays a crucial role in customer retention. Provide excellent customer service and gather feedback to continuously improve the product and enhance customer loyalty. When customers receive outstanding support and assistance throughout their journey with a company, they feel valued and appreciated.
(v) Branding and Positioning: Brand positioning refers to the unique value that a brand presents to its customer. Develop a strong brand identity for the product. Position it in a way that differentiates it from competitors and resonates with the target audience.
Or
Write the days of a week in French.
Ans: Here are the days of the week in French:
Monday – Lundi
Tuesday – Mardi
Wednesday – Mercredi
Thursday – Jeudi
Friday – Vendredi
Saturday – Samedi
Sunday – Dimanche.
