NIOS Class 12 English Chapter 30 Aids For A Receptionist

NIOS Class 12 English Chapter 30 Aids For A Receptionist, Solutions to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Study Material of Class 12 English Chapter 30 Aids For A Receptionist and select need one. NIOS Class 12 English Chapter 30 Aids For A Receptionist Question Answers Download PDF. NIOS Study Material of Class 12 English Notes Paper 302.

NIOS Class 12 English Chapter 30 Aids For A Receptionist

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Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 English Chapter 30 Aids For A Receptionist, NIOS Senior Secondary Course English Solutions for All Chapter, You can practice these here.

Aids For A Receptionist

Chapter: 30



Intext Question 30.1

I. Study the four dialogues given below: In each case indicate (a) which “aid” is being referred to; (i) brochure or (ii) reservation chart and (b) is the information given correct?

R (Receptionist) : Hotel Imperial, Good morning.

C (Caller) : Could you tell me the check-out time, please?

R : The check-out time is 12 noon. 

C : Oh! But my flight is at 3.00 ___. Would it be all right if I check out a little earlier, say at 1.30 or so? 

R : Yes ___ it should be possible. And if another guest is checking into your room, you could keep your language in the lobby.

C : That sounds fine. Thanks.

R : You’re welcome.

Ans: (a) Brochure, (b) Correct information.


R : Good evening, can I help you? 

C : Good evening. One of my friends is booked into your hotel ____ it seems his flight is going to be delayed.

R : How long?

C : Seems he won’t be in before 7 p.m. Will you keep the room till them? 

R : Since you have informed us we will. Otherwise we are strict about the 6 p.m. release. What is his name?     

____ and the dates he has been booked for?

C : (gives her all the details) 

Ans: (a) Reservation Chart, (b) Correct information.


R : Hotel Imperial, Good afternoon.

C : Good afternoon. I would like to book a room for five days. Sometime next month. Could you tell me what the daily rate is?

R : It is 1000 for a single room and 1100 for a double room.

C : O.K Thank you

R : You’re welcome. 

Ans: (a) Brochure, (b) Correct information.


R : Hotel Regent Good morning.

C : Good morning, I wanted to find out  if Mr. J. Grover has checked in?

R : Mr. Grover ___ Yes ___ He checked in this morning. He is in room 103.

C : 1-0-3, Thank you very much.

Ans: (a) Brochure, (b) Correct Information.


R : Receptionist ____ Good morning. 

Mr. Bhatia : This is Bhatia from 105, 1 received a call from my office this morning. They would like me to stay here for three more days. I wonder if it is possible for you to extend my booking.

R : It should be possible. Let me check the booking situation ___ Would you hold the line please? ____ Yes, that will be all right ____ just a moment we might ask you to change the room though. Would that be acceptable?

Mr. Bhatia : Oh Yes! No problems. Thank you so much. 

Ans: (a) Brochure, (b) Correct Information.

Intext Question 30.2

Q. 1. Suppose you are the personal assistant to the Managing Director of an industrial house in Hyderabad. Your boss has to attend a one day seminar in Delhi. In addition to this, he needs two full working days, but he must return by the earliest flight after that. Which flights would you book him on? (Refer to flight schedules given above).

Flight Schedule – Section B 

From Delhi to Other Places

Ans: Following flights would be suitable : Delhi: Flight No. IC839, Air craft 320, Dep. : 0640 Hyderabad: Flight No. IC 440, Aircraft 320, Dep. : 0625

Q. 2. Using the section of the railway time table given below, find out the following information for the Sales Manager of your firm.

(i) He has a meeting in Mumbai on Friday afternoon and he wants to be back in Delhi on Saturday for his son’s birthday. Which train would you suggest he should travel by?

(ii) Also find out the names and departure times of other trains for Mumbai from New Delhi railway station, Indicate the time using a.m. and p.m.

Ans: Do yourself.

Q. 3. Write the message (on the message form) you would leave for Dr. Das after the following telephone conversation.

Receptionist Caller : Park Hotel, Good morning.

Caller : May I speak to Dr. Das. 

Receptionist : I am sorry he is out.

Caller : Could you give him a message please?

Receptionist : Yes, of course.

Caller : Please ask him to ring Video-times at 2-5-0-0-0-6 before 6 p.m. 

Receptionist : (notes down)… Video-times ….. 250006 before 6 p.m. Your name please?

Caller : I am Sudhir Gupta, his friend …….. Thank you.

Receptionist : Thank you, Bye-bye.

Ans: Dr. Das,

26,03.08           10.00 a.m.

Mr. Sudhir Gupta



Your friend Mr. Sudhir Gupta wanted to talk to you. He rang up at 10.00 a.m. today. Please ring to Video-times at 250006 before 6 p.m.

Writing Applications


Overall Questions

Q. 1. Select a job advertisement that is suitable for you from the recent newspapers, Write a letter of application that you may write if you wish to apply for it.  


Mr. N. Aggarwal 

224, Sant Nagar

New Delhi

Dated: 27 July, 2008

The Advertiser

Box No. 5607

Hindustan Times,

New Delhi.

Dear Sir,

Sub. : For the post of a salesman. 

With reference to your advertisement in Hindustan Times dated 29.3.2008. I have come to know about the requirement of young students for door to door consumer survey canvassing for the fast moving cosmetic items manufactured by your concern. I offer my service for the same.

I am a young boy of 18 years of charming personality. I have given XII class Board Exams from a public school and have a good command over English, Hindi, Punjabi and French. I possess all the essential qualifications required for the job. If my particular suit, you I can come for an interview on any day and time convenient to you.

Looking forwarded to your reply.

Thank you

Your sincerely 

N. Aggarwal

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