Class 10 Elective Travel Tourism and Hospitality Chapter 7 Importance of Language and Communication Question answer to each chapter is provided in the list so that you can easily browse throughout different chapters SEBA Class 10 Elective Travel Tourism and Hospitality Chapter 7 Importance of Language and Communication Notes PDF and select need one.
Class 10 Elective Travel Tourism and Hospitality Chapter 7 Importance of Language and Communication
Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. These solutions are part of SCERT All Subject Solutions. Here we have given Assam Board Class 10 Elective Travel Tourism and Hospitality Chapter 7 Importance of Language and Communication Solutions for All Subject, You can practice these here.
Importance of Language and Communication
Chapter – 7
Check Your Progress:
A. Match the columns:
| A Column | B Column |
| (a) Upward communication | (i) Person lower in hierarchy |
| (b) Subordinate | (ii) Person working at the same hierarchy level |
| (c) Colleague | (iii) With superior |
Ans:
| A Column | B Column |
| (a) Upward communication | (iii) With superior |
| (b) Subordinate | (ii) Person working at the same hierarchy level |
| (c) Colleague | (i) Person lower in hierarch |
B. Subjective questions:
1. Write a short note on the role of English language in hospitality industry.
Ans: English is also considered a foreign language in many countries. In the hospitality industry, English is considered an essential language for written and verbal communication. Although it is considered as an indispensable language, the knowledge of other foreign languages is an advantage. French is the most commonly spoken language after English.
Having French as an additional or subsidiary subject in hospitality, hotel management graduate programme or other short term courses is definitely an advantage, and ensures better chances of getting a job and promotion. Most of the hospitality students are aware of the importance of French language at the workplace. Moreover, culinary science (Food Production and Cooking) is based on French history, the names of various dishes are based on French language, and their meanings too are associated with French history and the eating habits of French people.
Even the word ‘Menu’ has its origin in French and comes from the French word MENUT. Various continental dishes that are sauce-, wine- and herb-based, are all an undistinguished part of French culinary science.
2. Explain the role of a foreign language in hospitality industry.
Ans: The role of a foreign language in hospitality industry are mentioned below:
English is also considered a foreign language in many countries. In the hospitality industry, English is considered an essential language for written and verbal communication. Although it is considered as an indispensable language, the knowledge of other foreign languages is an advantage. French is the most commonly spoken language after English. Having French as an additional or subsidiary subject in hospitality, hotel management graduate programme or other short term courses is definitely an advantage, and ensures better chances of getting a job and promotion. Most of the hospitality students are aware of the importance of French language at the workplace. Moreover, culinary science (Food Production and Cooking) is based on French history, the names of various dishes are based on French language, and their meanings too are associated with French history and the eating habits of French people. Even the word ‘Menu’ has its origin in French and comes from the French word MENUT. Various continental dishes that are sauce-, wine- and herb-based, are all an undistinguished part of French culinary science. Even the father of modern cookery was a French person named George Augustin Escoffier.
(i) Development of short communication sentences: A person working in hospitality or food service industry or any other food service outlet, has to deal with guests. They should be able to speak clearly and understand what the guest is saying and ordering. They should know how to construct clear and concise sentences. This can be developed by thinking, organising, drafting and writing small sentences. Exercise and practice help to develop and implement these skills. Imagination is a critical aspect in English or any other foreign language. The ability to construct small sentences goes a long way in achieving customer satisfaction in the hospitality industry. For learning and improving English speaking skills, the knowledge of grammar, tenses, active and passive sentences is highly required. It will be better if one uses English language skills whenever possible and required. It is always better to memorise difficult words, idioms and phrases to strengthen English. Listening to English lectures, small learning videos and documentary films will undoubtedly and undeniably enhance the communication skills.
(ii) Communication with colleagues: Good English speaking skill is a valuable gift, but it can also be achieved. Some people develop and maintain a style of their own. It is said that the more advanced the society, the richer the language of the people.
3. Explain the importance of grammar and tenses in effective English writing.
Ans: Whenever we communicate with seniors and subordinates, writing is one of the prime issues. In writing, each sentence is one thought which explains your imagination, explanations and your relations with another person. The other person may be your subordinate or superior. In writing every heading, sub heading should give its own meaning to itself and every sentence should be closely connected with the main topic.
If we read what a person has written but are not able to understand properly, then the whole writing is futile. It will be called a total case of miscommunication and may create confusion and sometimes official disturbances. Professional writing is an extension of your responsibilities.
Check Your Progress.
A. Correct the spelling:
| Incorrect Spelling | Correct Spelling |
| Sigarate | |
| Baundary | |
| Commite | |
| Vaccumum | |
| Atitude |
Ans:
| Incorrect Spelling | Correct Spelling |
| Sigarate | Cigarette |
| Baundary | Boundary |
| Commite | Committee |
| Vaccumum | Committee |
| Atitude | Attitude |
B. Subjective Questions:
1. What is word knowledge? Explain it.
Ans: Word knowledge includes understandings about the developmental nature of spelling and word awareness (word study), accompanying sound skills (phonological awareness), and knowledge of high frequency words.
Knowledge is the understanding, awareness, or familiarity gained through experience, education, or learning. It encompasses facts, information, and skills acquired over time.
2. Explain the term ‘Complaint’.
Ans: A complaint is an objection to something that is unfair, unacceptable, or otherwise not up to normal standards. If your neighbours have a complaint about noise, they want you to be more quiet. A complaint is voiced objection to something, like a complaint about cold or disgusting-tasting food in a restaurant.
3. Explain how hesitation in communication can be removed or minimised.
Ans: Hesitation in communication can be minimised or removed through various strategies, which often involve improving confidence, preparation, and communication skills.
Here are some effective methods:
(i) Preparation and Practice.
(a) Know Your Material: Be well-prepared with the content you need to communicate. The more familiar you are with the subject, the less likely you are to hesitate.
(b) Rehearse: Practise your speech or conversation points in advance. Role-playing scenarios with friends or colleagues can help.
(ii) Develop Communication Skills.
(a) Expand Your Vocabulary: A broader vocabulary allows you to express your thoughts more clearly and reduces the need to pause and search for words.
(b) Learn Public Speaking Techniques: Techniques such as maintaining eye contact, using body language, and varying your tone can enhance your confidence and reduce hesitation.
(iii) Build Confidence.
(a) Gradual Exposure: Start by speaking in low-pressure situations and gradually move to more challenging ones to build your confidence over time.
4. Explain the importance of grammar and tenses in effective English writing.
Ans: It’s important to use the correct tense when speaking or writing, because it helps us communicate clearly and effectively. If we use the wrong tense, the meaning of our sentence might be unclear or confusing. In summary, verb tenses are different forms of verbs that show when an action or state of being occurred.
Session 1.
Check Your Progress.
A. Match the columns.
| A | B |
| (a) Upward communication | (i) Person lower in hierarchy |
| (b) Subordinate | (ii) Person working at the same hierarchy level |
| (C) Colleague | (iii) With superior |
Ans:
| A | B |
| (a) Upward communication | (i) Person lower in hierarchy |
| (b) Subordinate | (iii) With superior |
| (C) Colleague | (ii) Person working at the same hierarchy level |
B. Subjective questions:
1. Write a short note on the role of English language in hospitality industry.
Ans: The role of English is not only applicable to the F&B department but also to the airlines, event management companies, food service operation providers, etc. English language is important at a hotel where there are guests from multicultural background.
The role of English is also integral in view of the rapidly changing information and communication technology. The effectiveness of communication provides a broad spectrum to deal with guests and achieve customer satisfaction by fulfilling their expectations.
2. Explain the role of a foreign language in hospitality industry.
Ans: English is also considered a foreign language in many countries. In the hospitality industry, English is considered an essential language for written and verbal communication. Although it is considered as an indispensable language, the knowledge of other foreign languages is an advantage. French is the most commonly spoken language after English.
Having French as an additional or subsidiary subject in hospitality, hotel management graduate programme or other short term courses is definitely an advantage, and ensures better chances of getting a job and promotion. Most of the hospitality students are aware of the importance of French language at the workplace. Moreover, culinary science (Food Production and Cooking) is based on French history, the names of various dishes are based on French language, and their meanings too are associated with French history and the eating habits of French people.
Even the word ‘Menu’ has its origin in French and comes from the French word MENUT. Various continental dishes that are sauce-, wine- and herb-based, are all an undistinguished part of French culinary science. Even the father of modern cookery was a French person named George Augustin Escoffier.
3. Explain the importance of grammar and terises in effective English writing.
Ans: Whenever we communicate with seniors and subordinates, writing is one of the prime issues. In writing, each sentence is one thought which explains your imagination, explanations and your relations with another person. The other person may be your subordinate or superior. In writing every heading, sub heading should give its own meaning to itself and every sentence should be closely connected with the main topic.
If we read what a person has written but are not able to understand properly, then the whole writing is futile. It will be called a total case of miscommunication and may create confusion and sometimes official disturbances. Professional writing is an extension of your responsibilities.
Session 2.
Check Your Progress.
A. Correct the spelling.
| Incorrect Spelling | Correct Spelling |
| Sigarate | |
| Baundary | |
| Commite | |
| Vaccumum | |
| Atitude |
Ans:
| Incorrect Spelling | Correct Spelling |
| Sigarate | Cigarette |
| Baundary | Boundary |
| Commite | Committee |
| Vaccumum | Committee |
| Atitude | Attitude |
B. Subjective Questions:
1. What is word knowledge? Explain it.
Ans: Word knowledge includes understandings about the developmental nature of spelling and word awareness (word study), accompanying sound skills (phonological awareness), and knowledge of high frequency words.
Knowledge is the understanding, awareness, or familiarity gained through experience, education, or learning. It encompasses facts, information, and skills acquired over time.
2. Explain the term ‘Complaint’.
Ans: A complaint is an objection to something that is unfair, unacceptable, or otherwise not up to normal standards. If your neighbours have a complaint about noise, they want you to be more quiet. A complaint is voiced objection to something, like a complaint about cold or disgusting-tasting food in a restaurant
3. Explain how hesitation in communication can be removed or minimised.
Ans: Hesitation in communication can be minimised or removed through various strategies, which often involve improving confidence, preparation, and communication skills.
Here are some effective methods:
(i) Preparation and Practice.
(a) Know Your Material: Be well-prepared with the content you need to communicate. The more familiar you are with the subject, the less likely you are to hesitate.
(b) Rehearse: Practise your speech or conversation points in advance. Role-playing scenarios with friends or colleagues can help.
(ii) Develop Communication Skills.
(a) Expand Your Vocabulary: A broader vocabulary allows you to express your thoughts more clearly and reduces the need to pause and search for words.
(b) Learn Public Speaking Techniques: Techniques such as maintaining eye contact, using body language, and varying your tone can enhance your confidence and reduce hesitation.
(iii) Build Confidence.
(a) Positive Self-Talk: Encourage yourself with positive affirmations and remind yourself of past successes in communication.
(b) Gradual Exposure: Start by speaking in low-pressure situations and gradually move to more challenging ones to build your confidence over time.
4. Explain the importance of grammar and tenses in effective English writing.
Ans: It’s important to use the correct tense when speaking or writing, because it helps us communicate clearly and effectively. If we use the wrong tense, the meaning of our sentence might be unclear or confusing. In summary, verb tenses are different forms of verbs that show when an action or state of being occurred.
