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Class 10 Employability Skills Chapter 1 Communication Skills
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Communication Skills
Chapter: 1
| SESSION 1: METHODS OF COMMUNICATION |
| Check Your Progress |
A. Multiple choice questions.
Read the questions carefully and circle the letter(s) (a), (b), (c) or (d) that best answer(s) the question. (Note: There can be more than one correct choice).
1. Which of the following is NOT an element of communication within the communication process cycle?
(a) Channel.
(b) Receiver.
(c) Sender.
(d) Time.
Ans: (d) Time.
2. You need to apply leave at work? Which method of communication will you use?
(a) E-mail.
(b) Poster.
(c) Newsletter.
(d) Blog.
Ans: (a) E-mail.
3. By which action can senders send their messages?
(a) Gestures.
(b) Speaking.
(c) Reading.
(d) Writing.
Ans: (c) Reading.
B. Subjective question:
1. Make a chart highlighting all the methods of communication. Use markers and colours to highlight differences amongst all.
Ans: Students do it yourself.
| SESSION 2: VERBAL COMMUNICATION |
| Check Your Progress |
A. Multiple choice questions.
Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the questions.
1. Which of the following is an example of oral communication?
(a) Newspapers.
(b) Letters.
(c) Phone call.
(d) E-mail.
Ans: (c) Phone call.
2. What are the types of words we should use for verbal communication?
(a) Acronyms.
(b) Simple.
(c) Technical.
(d) Jargons.
Ans: (b) Simple.
3. Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.
Ans: (a) To communicate with many people at the same time.
(b) To share documents and files.
B. Subjective question:
1. List the different types of verbal communication. Include examples for each verbal communication type.
Ans: Types of Verbal Communication:
(i) Interpersonal Communication: This form of communication takes place between two individuals and is thus a one-on-one conversation. It can be formal or informal.
Examples:
(a) A manager discussing the performance with an employee.
(b) Two friends discussing homework.
(c) Two people talking to each other over phone or video call.
(ii) Written Communication: This form of communication involves writing words. It can be letters, circulars, reports, manuals, SMS, social media chats, etc. It can be between two or more people.
Examples:
(a) A manager writing an appreciation e-mail to an employee.
(b) Writing a letter to grandmother enquiring about health.
(iii) Small Group Communication: This type of communication takes place when there are more than two people involved. Each participant can interact and converse with the rest.
Examples:
(a) Press conferences.
(b) Board meetings.
(c) Team meetings.
(iv) Public Communication: This type of communication takes place when one individual addresses a large gathering.
Examples:
(a) Election campaigns.
(b) Public speeches by dignitaries.
| SESSION 3: NON-VERBAL COMMUNICATION |
| Check Your Progress |
A. Multiple choice questions.
Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question.
1. Which of these is a positive (good) facial expression?
(a) Frowning while concentrating.
(b) Maintaining eye contact.
(c) Smiling continuously.
(d) Rolling up your eyes.
Ans: (b) Maintaining eye contact.
2. What does an upright (straight) body posture convey or show?
(a) Pride.
(b) Professionalism.
(c) Confidence.
(d) Humility.
Ans: (c) Confidence.
3. Which of these is NOT an appropriate non-verbal communication at work?
(a) Keeping hands in pockets while talking.
(b) Talking at moderate speed.
(c) Sitting straight.
(d) Tilting head a bit to listen.
Ans: (a) Keeping hands in pockets while talking.
4. Which of the following statement is true about communication?
(a) 50% of our communication is non-verbal.
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words.
Ans: (d) 7% communication is done using words.
5. Put a X mark against the actions below which are examples of bad non-verbal communication.
• Laughing during formal communication.
• Scratching head.
• Smiling when speaking to a friend.
• Nodding when you agree with something.
• Standing straight.
• Yawning while listening.
• Sitting straight.
• Biting nails.
• Firm Handshake.
• Clenching jaws.
• Maintaining eye contact while speaking.
• Looking away when someone is speaking to you.
• Intense stare.
Ans: • Laughing during formal communication. X
• Scratching head. X
• Smiling when speaking to a friend.
• Nodding when you agree with something.
• Standing straight.
• Yawning while listening. X
• Sitting straight.
• Biting nails. X
• Firm Handshake.
• Clenching jaws. X
• Maintaining eye contact while speaking.
• Looking away when someone is speaking to you. X
• Intense stare. X
B. Subjective question:
1. Draw any five common signs used for Visual Communication. Explain what each conveys and where did you see it?
Ans: (i) Under construction:
What it Conveys: Indicates that some work is going on and the area is not yet ready for use.
Where Seen: Seen near building or road construction sites.
(ii) No Pets Allowed:
What it Conveys: Shows that animals or pets are not permitted in that area.
Where Seen: Seen in parks, restaurants or shopping malls.
(iii) No parking zone:
What it Conveys: Informs that parking of vehicles is prohibited.
Where Seen: Seen on roadsides and near entrances of offices or hospitals.
(iv) Danger warning:
What it Conveys: Warns people of possible danger ahead.
Where Seen: Seen at factories, electrical areas, and roadwork zones.
(v) Under CCTV surveillance:
What it Conveys: Tells that the area is being monitored by cameras.
Where Seen: Seen at banks, offices, schools, and public places.
| SESSION 4: COMMUNICATION CYCLE AND IMPORTANCE OF FEEDBACK |
| Check Your Progress |
A. Multiple choice questions:
Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question.
1. Which of these are examples of positive feedback?
(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way.
(d) All of the above.
Ans: (d) All of the above.
2. Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing.
(c) This is a good drawing but you can do better.
(d) None of the above.
Ans: (a) I hate to tell you this but your drawing skills are poor.
3. Which of the following are effective components of a good feedback?
(a) Detailed and time consuming.
(b) Direct and honest.
(c) Specific.
(d) Opinion-based.
Ans: (b) Direct and honest.
(c) Specific.
B. Subjective question:
1. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker. Together you are making a report on how to manage the waste in your store. Since she has not finished her part of the report on time, the whole report has got delayed and the manager has given you both a warning. Write down the feedback you would like to give your co-worker on managing time. Try to keep the feedback specific and polite.
Ans: Feedback is an important part of the communication cycle. For effective communication, it is important that the sender receives an acknowledgement from the receiver about getting the message across. While a sender sends information, the receiver provides feedback on the received message.
Feedback, if shared properly, can help reinforce existing strengths and can increase the recipient’s abilities to rectify errors. It can have a long-term effect in managing and achieving goals.
Feedback: “Radha, I really appreciate the effort you’ve put into preparing the report. I noticed, however, that your section got delayed this time, which affected our submission schedule. Maybe next time we could set smaller internal deadlines together so that we can finish early. If you need any help managing the data part, I’ll be happy to support you.
| SESSION 5: BARRIERS TO EFFECTIVE COMMUNICATION |
| Check Your Progress |
A. Multiple choice questions.
Read the questions carefully and circle the letter(s) (a), (b), (c) or (d) that best answers the question.
1. Which of these is NOT a common communication barrier?
(a) Linguistic barrier.
(b) Interpersonal barrier.
(c) Financial barrier.
(d) Organisational barrier.
Ans: (c) Financial barrier.
2. Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences.
(b) Using a translator.
(c) Not communicating at all.
(d) Using your own language for comfort.
Ans: (a) Respecting each other’s differences.
(b) Using a translator.
B. Subjective question:
1. Write down the common communication barriers you may come across when you move to a new city or country.
Ans: The common communication barriers are:
(i) Physical Barriers: Physical barrier is the environmental and natural condition that act as a barrier in communication in sending message from sender to receiver. Not being able to see gestures, posture and general body language can make communication less effective. For example, text messages are often less effective than face-to-face communication.
(ii) Linguistic Barriers: The inability to communicate using a language is known as language barrier to communication. Language barriers are the most common communication barriers, which cause misunderstandings and misinterpretations between people. For example, slang, professional jargon and regional colloquialisms can make communication difficult.
(iii) Interpersonal Barriers: Barriers to interpersonal communication occur when the sender’s message is received differently from how it was intended. It is also very difficult to communicate with someone who is not willing to talk or express their feelings and views. Stage fear, lack of will to communicate, personal differences can create interpersonal barriers to communication.
(iv) Organisational Barriers: Organisations are designed on the basis of formal hierarchical structures that follow performance standards, rules and regulations, procedures, policies, behavioural norms, etc. All these affect the free flow of communication in organisations and therefore, need to be suitably managed. Superior-subordinate relationships in a formal organisational structure can be a barrier to free flow of communication.
(v) Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand each other’s customs, resulting in inconveniences and difficulties. People sometimes make stereotypical assumptions about others based on their cultural background; this leads to difference in opinions and can be a major barrier to effective communication.
| SESSION 6: WRITING SKILLS — PARTS OF SPEECH |
| Check Your Progress |
A. Multiple choice questions:
Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question.
1. In which of the following, the underlined word is an adjective?
(a) Radha has a red dress.
(b) I can speak French.
(c) The Girl on the Train is a best-seller.
(d) Abdul can swim fast.
Ans: (a) Radha has a red dress.
(c) The Girl on the Train is a best-seller.
2. Which of these sentences is capitalised correctly?
(a) Ravi and i are going to the movies.
(b) Salim is visiting India in july.
(c) The Tiger is a strong animal.
(d) She is arriving on Monday.
Ans: (c) The Tiger is a strong animal.
(d) She is arriving on Monday.
3. Which of these sentences are punctuated correctly?
(a) When is the party.
(b) I had bread omelette and a Banana for breakfast.
(c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.
Ans: (c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.
4. In which of these sentences can you find an adverb?
(a) Divya drinks milk every day.
(b) Sanjay gifted me a new pen.
(c) I opened the door lock.
(d) Sita is 5-feet tall.
Ans: (a) Divya drinks milk every day.
B. Fill in the blanks:
1. Fill correct nouns and verbs from the given options to complete the sentence in table given below.
Nouns: Boy, Ms Sen, Rahim, Children, Cat, Students.
Verbs: Swimming, Driving, Writing, Teaching, Eating, Playing.
(a) The ____________ is ______________.
Ans: The boy is swimming.
(b) The ____________ are ______________.
Ans: The children are playing.
(c) The _____________ are ______________.
Ans: The students are writing.
(d) _____________ is ___________ the car.
Ans: Rahim is driving the car.
(e) ______________ is ________________.
Ans: Ms Sen is teaching.
(f) The ____________ is _________________.
Ans: The cat is eating.
C. Subjective question:
1. Identify the conjunctions and prepositions from the list below and write these in the correct box.
Over, Because, Under, And, Since, In, At, Although, Or, Up, On, Beside
Ans: Conjunctions: Because, And, Since, Although, Or
Prepositions: Over, Under, In, At, Up, On, Beside
| SESSION 7: WRITING SKILLS — SENTENCES |
| Check Your Progress |
A. Multiple choice questions:
1. Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’
(a) Object: a tree; Verb: crashed; Subject: the car.
(b) Object: The car; Verb: crashed; Subject: a tree.
(c) Object: crashed; Verb: the tree; Subject: the car.
(d) Object: crashed; Verb: the car; Subject: the tree.
Ans: (a) Object: a tree; Verb: crashed; Subject: the car.
2. Identify the indirect object in the sentence, ‘The band played music for the audience.’
(a) The band.
(b) Played.
(c) Music.
(d) Audience.
Ans: (d) Audience.
3. Which of these is an imperative sentence?
(a) Switch off the fan.
(b) Sheila has gone to the market.
(c) Where are my pen colours?
(d) Oh no! I missed my flight.
Ans: (d) Oh no! I missed my flight.
4. Which of these sentences is in active voice?
(a) A movie is being watched by them.
(b) The car was repaired by Raju.
(c) He is reading a book.
(d) The thief was being chased by a policeman.
Ans: (c) He is reading a book.
B. Subjective questions:
1. Write two sentences of each type of sentence — statement, question, exclamatory and order.
Ans: (a) Statement: (i) Blue is my favourite colour.
(ii) The farewell party begins in two hours.
(b) Question: (i) Do you want tea or coffee?
(ii) Is it raining?
(c) Exclamatory: (i) This is the best day of my life!
(ii) Oh, my goodness, we won!
(d) Order: (i) Please lower your voice.
(ii) Respond immediately.
2. Which is your favourite food, dish or cuisine? Write two paragraphs about your favourite food, dish or cuisine. Each paragraph should have a minimum of five sentences. Make sure you follow all the rules about sentences and paragraphs you have learnt.
Ans: Students do it yourself.
3. Practice speaking in active and passive voice with your classmates. Also, try to identify the different parts of sentences while you speak.
Ans: Students do it yourself.
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