NIOS Class 10 Business Studies Chapter 11 Outsourcing

NIOS Class 10 Business Studies Chapter 11 Outsourcing Solutions to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 10 Business Studies Chapter 11 Outsourcing Notes and select need one. NIOS Class 10 Business Studies Chapter 11 Outsourcing Question Answers Download PDF. NIOS Study Material of Class 10 Business Studies Notes Paper 215.

NIOS Class 10 Business Studies Chapter 11 Outsourcing

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 10 Business Studies Chapter 11 Outsourcing Solutions, NIOS Secondary Course Business Studies Solutions for All Chapter, You can practice these here.

Outsourcing

Chapter: 11

NIOS TEXTBOOK QUESTIONS ANSWERS

Intext Questions 11. 1

I. Fill in the blanks: 

(i) The outsourcing of any product is relatively easy as the product normally has ……, …………, ………….. 

Ans:- Shape, Size, Texture.

(ii) ……………. is a process where customers send their work to be done at a different location? 

Ans:- Offshoring.

(iii) Converting the record of a company from paper to an electronic form is known as …………………….. 

Ans:- Data entry jobs.

(iv) BPOs are typically divided into two categories ………………… 

Ans:- Back office and front office outsourcing.

II. State whether the following statements are true or false: 

(i) Under back office processes, BPO employees necessarily interact with the customer. 

Ans:- False.

(ii) Communication level is higher in back office processes as compared to calling processes. 

Ans:- False.

(iii) In call centres, consultants usually have the history and the accounting information for the customers. 

Ans:- True. 

(iv) Companies start outsourcing with the critical and essential processes. 

Ans:- False.

(v) Enhancing the productivity and accuracy of the business is the major reason for outsourcing. 

Ans:- True.

III. 

Multiple Choice Questions

(i) Which of the following activities is not an advantage of KPO? 

(a) Optimal use of resources. 

(b) Solution to different Problems. 

(c) Focus on the main business. 

(d) Solution to different problems. 

Ans:- (d) Solution to different problems.

(ii) What is the full form of KPO? 

(a) Knowledge Process Outsourcing. 

(b) Know Process Outsourcing. 

(c) Knowledge Pure Outsource. 

(d) Knowledge Process Overseas.

Ans:- (a) Knowledge Process Outsourcing.

(iii) Which of the following makes outsourcing of a product difficult as the product normally does not have? 

(a) Shape. 

(b) Size. 

(c) Texture.

(d) Value.

Ans:-  (d) Value.

Terminal Exercise

1. What do you understand about outsourcing?

Ans:- Outsourcing is any task, operation, job or process that could be performed by employees within your company, but is instead contracted to another party for a significant period of time. 

2. Define Business Process Outsourcing. What are its advantages?

Ans:- Business process outsourcing (BPO) can be defined as the act of giving another party responsibility for performing what would otherwise be an internal system or service. For instance, an insurance company might outsource their claims processing program or a bank might outsource their loan processing system.

By outsourcing their back office operations to third world countries, companies have the following advantages: 

(i) Achieve cost reductions: This is made possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control. 

(ii) Key in on the company’s main business: With the day-to-day back office operations taken care of, the management is free to devote more time to building the company’s core businesses 

(iii) Obtain outside expertise: Rather than recruiting and training personnel, BPO ensures that domain experts from another company provide the needed guidance and skills.

(iv) Meet constantly changing customer demands: Many BPO vendors provide the management with flexible and scalable services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures. 

(v) Achieving revenue increases: By outsourcing non-core processes, companies can focus on increasing their sales and market share, develop new products, expand into new markets, and enhance customer service and satisfactions.