Crucial Conversations: Tools for Talking “Relationships are the priority of life, and conversations are the crucial element in profound caring of relationships. This book helps us to think about what we really want to say. If you want to succeed in both talking and listening, read this book.”
Crucial Conversations: Tools for Talking Free Download
“The book is compelling. Yes, I found myself in too many of their examples of what not to do when caught in these worst-of-all world situations! GET THIS BOOK, WHIP OUT A PEN AND GET READY TO SCRIBBLE MARGIN NOTES FURIOUSLY, AND PRACTICE, PRACTICE, PRACTICE THE INVALUABLE TOOLS THESE AUTHORS PRESENT. I know I did and it helped me salvage several difficult situations and repair my damaged self-esteem in others. I will need another copy pretty soon. as I’m wearing out the pages in this one!
This is a breakthrough book. That is exactly how I saw it when I first read the manuscript. I so resonated with the importance, power, and timeliness of its message that I even suggested to the authors that they title it “Breakthrough Conversations.” But as I read deeper, listened to the tapes, and experienced the insight borne of years of experience with this material, I came to understand why it is titled Crucial Conversations.
From my own work with organizations, including families, and from my own experience, I have come to see that there are a few defining moments in our lives and careers that make all the difference. Many of these defining moments come from “crucial” or “breakthrough” conversations with important people in emotionally charged situations where the decisions made take us down one of several roads, each of which leads to an entirely different destination.
I can see the wisdom in the assertion of the great historian Arnold Toynbee, who said that you can pretty well summarize all of history-not only of society, but of institutions and of people in four words: Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works-it fails; thus, nothing fails like success.
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