NIOS Class 12 Business Studies Chapter 24 Consumer Protection

NIOS Class 12 Business Studies Chapter 24 Consumer Protection Solutions to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Business Studies Chapter 24 Consumer Protection and select need one. NIOS Class 12 Business Studies Chapter 24 Consumer Protection Question Answers Download PDF. NIOS Study Material of Class 12 Business Studies Notes Paper 319.

NIOS Class 12 Business Studies Chapter 24 Consumer Protection

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Business Studies Chapter 24 Consumer Protection, NIOS Senior Secondary Course Data Business Studies for All Chapter, You can practice these here.

Consumer Protection

Chapter: 24

Module – 8 : TRADE AND CONSUMER PROTECTION

INTEXT QUESTIONS 24.1

Q. 1. Give five instances of your daily life in which you see yourself as a consumer.

Ans: (i) Journey in a train. 

(ii) Using mobile phone.

(iii) Purchasing clothes.

(iv) Consuming bread and butter. 

(v) Watching movie in cinema’s.

Q. 2. Put (✓/X) mark in the box provided to identify consumer exploitation.

(a) Turmeric powder sold with mixture of yellow colour.

Ans: ✓

(b) Purchased a table fan with two years warrantee. 

Ans: X

(c) Sale of noodles, marked on the label as 100 gms, but actually it weighs 80 gms.

Ans: ✓

(d) A passenger traveled in a deluxe bus but the seat was very much uncomfortable.

Ans: ✓

Q.3. Choose the correct answer:

Mr. Babu bought a packet of fried chips manufactured by ‘Sneha Confectionaries’ from local retailer. On opening the packet, he found that chips were stale and foul smell emitted from it. Name the organisation which can act on behalf of Mr. 

babu, to protect his interest:

(a) Tata Consultancy Service.

(b) Reliance Ltd.

(c) Non-governmental organisations.

(d) None of the above.

Ans: (c) Non-governmental organisations

INTEXT QUESTIONS 24.2

Q. 1. What information do you expect to get under the right to consumer education?

Ans: (a) the relevant laws which are aimed at preventing unfair trade practices.

(b) the ways and means which dishonest traders and producers may adopt to deceive the consumers.

(c) the procedure to be followed by consumers while making complaints.

Q. 2. Identify the relevant rights of a consumer being violated in the following instances:

(a) A bottle of acid sold but the cap was not properly sealed.

Ans: Right to safety.

(b) Medicine sold without date of manufacturing and date of expiring printed on its packaging.

Ans: Right to be informed.

(c) Madan bought a cooler with 2 years warranty. The cooler started giving problem within 6 months. Madan approached the seller. The seller did not listen to his grievances.

Ans: Right to be heard.

(d) The seller compels the consumer to purchase the available product.

Ans: Right to choose.

(e) The common consumers are not aware of their rights, right path and procedure for filing the complaints. 

Ans: Right to consumer education. 

INTEXT QUESTIONS 24.3

Q. 1. State the role of Consumer Protection Councils.

Ans: The Act as amended in 2002 also provides for setting up of Consumer Protection Council at district, state and national level for promotion and protection of the rights of the consumers as laid down in Section 6 of the Act. The councils are required to give wide publicity to the rights of consumers, the procedures for filling complaints by them and provide inputs to consumer movement in the country.

Q. 2. Advise Suresh to adopt the relevant Ways and Means of Consumer Protection in the following case:

(a) Suresh had received a faulty bill from the electricity department and could not settle the matter amicably. Where should he go?

Ans: Lok Adalat.

(b) Suresh wanted to be more informed about consumer protection. What should he do?

Ans: Awareness Programme.

(c) Suresh faced an accident due to the manufacturing defect in the car. He wants to claim compensation from the manufactures. Where should he go? 

Ans: Redressal Forums.

(d) Suresh saw a group of 30 small children aged 8 to 10 years harassed by a manufacturer who employed these children. What can he do?

Ans: Public Interest Litigation.

(e) Suresh came to know that a Industry of the nearby area is throwing its waste into the river. What should he do?

Ans: Public Interest Litigation.

INTEXT QUESTIONS 24.4

Q. 1. Give any two reliefs available to a consumer under the CPA 1986.

Ans: (a) Removal of defects from the goods or deficiencies in services in question.

(b) Replacement of the defective goods.

Q. 2. Write Yes or No in the following cases: 

(a) Indian Airlines delayed the flight to Guwahati from New Delhi by 8 hrs. Can the passenger file a case in the consumer court?

Ans: Yes.

(b) A lawyer accepted the fee but did not appear in the court for the client. Can the client approach the consumer court for remedy?

Ans: Yes.

(c) Ramesh bought a refrigerator in January, 2004 with a warrantee period of 2 years. In June, 2005 he noticed some defect and asked the company to rectify it. The company did not listen to his complaint. Now in July, 2007 he is thinking to approach the district forum for redressal. Can the forum accept his complaint?

Ans: No.

(d) In the nearby area a milkman adulterates the milk with water and sells in the locality. Can all the consumers from a group and file a case?

Ans: Yes.

(e) Mohan bought a product without a cash memo. Can he file a case in consumer court, if exploited? 

Ans: No 24.

INTEXT QUESTIONS 24.5

Q. 1. State the level or rank of the head of the following consumer courts:

(a) State Commission.

Ans: High Court Judge.

(b) District Forum.

Ans: District Judge.

(c) National Commission. 

Ans: Supreme Court Judge.

Q.2. Where does the remedy lie in the following case?

(a) A boy got drowned in a pool and the compensation claimed is Rs 6 crores.

Ans: National Commission,

(b) The aggrieved party not being satisfied with the order of the State Commission wanted to appeal. 

Ans: National Commission.

(c) A builder sold a house and the land was under litigation. The consumer claimed Rs 56 lakhs as compensation.

Ans: State Commission.

(d) A consumer claimed a compensation of

Rs 25,000/ from the manufacturer of a refrigerator. 

Ans: District Forum.

(e) The aggrieved party not being satisfied with the order of the district for unwanted to make an appeal. 

Ans: State Commission.

TERMINAL EXERCISE

Very Short Answer Type Questions:

Q. 1. Give the meaning of Consumer. 

Ans: Consumer is a person who buys goods or hires services to be used or consumed by himself/herself or by some one on behalf of the buyer. 

Q. 2. What is meant by consumer protection?

Ans: Consumer Protection refers to the measures adopted for the protection of consumers from unscrupulous and unethical malpractices by the business and to provide them speedy redressal of their grievances.

Q. 3. What do you mean by consumer awareness?

Ans: A consumer who is well informed about his rights would be in a position to raise his voice against any unfair trade practices. In addition to this, an understanding of his responsibilities would enable a consumer to safeguard his interest.

Q. 4. State any two examples of consumer exploitation.

Ans: Examples of Consumer Exploitation are: 

(i) The after sales service provider of the television set charged Rs 200 as service charge though he repaired the set within the warranty period.

(ii) The tickets issued to different passengers on the same day for the same journey showed the same seat number.

(iii) Penalty of Rs 50 was charged by SBI after issuing the cheque book to the customer showing that the balance available in the account was less than the minimum required balance for issue of cheque book. 

(iv) The supply of cooking gas cylinder to the consumers is found to be underweight.

Q. 5. Name the three tier judicial machinery under the Consumer Protection Act, 1986.

Ans: The judicial machinery set up under the Consumer Protection Act, 1986 consists:

(i) District forum.

(ii) State Consumer Disputes Redressal Commission (State Commission). and 

(iii) National Consumer Disputes Redressal Commission (National Commission).

Q. 6. Mention any four standard quality certification marks.

Ans: Consumer should look for the standard quality certification marks like ISI, Agmark, FPO, Woolmark, Eco-mark, Hallmark etc. while making the purchases.

Short Answer Type Questions:

Q. 7. State the various publicity measures initiated by the government to increase the level of awareness of consumers.

Ans: To increase the level of awareness among the consumers the Government of India has initiated various publicity measures. It regularly brings out journals, brochures, booklets and various posters depicting the rights and responsibilities of consumers, redressal machineries etc. It observes World Consumer Rights Day on 15 March and National Consumer Day on 24 December. Several video programmes on consumer awareness are broadcasted through different television channels. Similarly, audio programmes are also broadcasted through All India Radio and FM channels. The poster and slogan competition on consumer protection are also organised at various level. To encourage the participation of public in the field of consumer protection the Government has also instituted National Awards to the persons who have done out standing work in this field. 

Q. 8. Explain the meaning of Goods and Services as per CPA 1986.

Ans: Under the Consumer Protection Act 1986, the word Consumer has been defined separately for the purpose of goods and services. 

(a) For the purpose of goods, a consumer means: 

(i) one who buys any goods for consideration. and

(ii) any user of such goods other than the person who actually buys it, provided such use is made with the approval of the buyer.(The expression ‘consumer’ does not include a person who obtains such goods for resale or for any commercial purpose.)

(b) For the purpose of services, a consumer means:

(i) one who hires any service or services for consideration. and

(ii) any beneficiary of such service(s) provided the service is availed with the approval of such person.

Q. 9. Write any two points that describe the role of NGOs in protecting the consumer.

Ans: Consumer organisations and NGOs can play a vital role for consumer protection:

(i) Consumer organisations will educate consumers about their right through published materials, exhibitions, seminars etc.

(ii) Consumer organisations help consumers to find remedies for their problems relating to consumer exploitation.

Q. 10. Explain the composition and jurisdiction of state co mmission.

Ans: (a) Composition: The State Commission consists of a President and not less then two and not more than such number of members as may be prescribed, one of whom shall be a women. The Commission is headed by a person of the level of High Court judge.

(b) Jurisdiction: A written complaint can be filed before the State Commission where the value of goods or services and the compensation claimed exceeds Rs 20 lakh but does not exceed Rs One crore.

Q. 11. State the purpose of creating Consumer welfare Fund. 

Ans: Consumer Welfare Fund: The government has created a consumer welfare fund for providing financial assistance to strengthen the voluntary consumer movement in the country particularly in rural areas. This fund is mainly used for setting up facilities for training and research in consumer education, complaint handling, counseling and guidance mechanisms, product testing labs, and so on.

Q. 12. Who can file a complaint for redressal of grievances under the Consumer Protection Act 1986?

Ans: The following persons can file a complaint under Consumer Protection Act 1986:

(a) a consumer.

(b) any recognised voluntary consumer association whether the consumer is a member of that association or not.

(c) the Central or any State Government.

(d) one or more consumers where there are numerous consumers having same interest.

(e) Legal heir or representative in case of death of a consumer.

Long Answer Type Questions: