NIOS Class 12 Computer Science Chapter 29 Professional Communication Skills

NIOS Class 12 Computer Science Chapter 29 Professional Communication Skills Solutions English Medium As Per New Syllabus. to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Computer Science Chapter 29 Professional Communication Skills Notes and select need one. NIOS Class 12 Computer Science Question Answers Download PDF. NIOS Study Material of Class 12 Computer Science Notes Paper 330.

NIOS Class 12 Computer Science Chapter 29 Professional Communication Skills

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Computer Science Textbook Solutions, NIOS Senior Secondary Course Computer Science Notes for All Chapter, You can practice these here.

Professional Communication Skills

Chapter: 29

Module – 5: Professional Skills

INTEXT QUESTIONS 29.1

I. Choose the appropriate answer:

1. Exchange of ideas between two entities is __________ .

(a) Understanding.

(b) Telling.

(d) Listening.

Ans: (c) Communication.

2. Communication involves __________ .

(a) Speaking.

(b) Listening.

(d) All of the Above.

Ans: (d) All of the Above.

3. In absence of any receiver, there is no __________ .

(a) Communication.

(b) Sender.

(d) Media.

Ans: (a) Communication.

4. Which of the following is an example of a nonverbal message?

(a) Eye Contact.

(b) Yelling.

(d) Crying.

Ans: (a) Eye Contact.

II. State whether the following statements are true or false:

1. Non-verbal cues like eye contact are not a part of communication skills.

Ans: False.

2. Conflict never happens at workplace as they are hierarchical in nature.

Ans: False.

3. Being a good listener is an important part of good communication skill.

Ans: True.

4. Assertive communication skill means being aggressive in your communication.

Ans: False.

5. Conflict resolution should be done as soon as possible.

Ans: True.

6. Re-phrasing or paraphrasing is considered good communication skill.

Ans: True.

TERMINAL EXERCISE

1. What is re-phrasing or paraphrasing?

Ans: Re-phrasing or paraphrasing is the act of rewriting an idea in different words while keeping the original meaning the same. It helps make the content clearer and easier to understand.

2. Give some examples of directives delivered in assertive positive way.

Ans: Some examples of assertive and positive directives are:

“Please finish this task by 5 PM so we can meet the deadline.”

“Let’s work on this part first for better results.”

“Kindly submit the report today for review.”

“Please be on time for the meeting to keep it effective.”

“Let me know if you need any help to complete the work.”

3. Are communication skills important at workplace? Why?

Ans: Yes, communication skills are very important in the workplace because they help in clearly sharing information, ideas, and instructions. Effective communication reduces misunderstandings, improves teamwork, and builds good relationships among employees. It also helps in problem-solving, decision-making, and increasing overall productivity, leading to a positive and efficient work environment.

4. What kind of body language should be used in professional communication?

Ans: In professional communication, body language should be positive and confident. One should maintain good posture, make proper eye contact, use polite facial expressions, and controlled gestures. Negative actions like slouching, crossing arms, or avoiding eye contact should be avoided, as positive body language builds trust and improves communication.

5. What are the three critical skills required for effective communication?

Ans: The three critical skills required for effective communication are:

(i) Listening skills – This helps a person understand the message clearly, avoid misunderstandings, and respond correctly. Good listening shows attention and respect.

(ii) Speaking skills – This enables a person to express ideas, thoughts, and instructions clearly and confidently so others can understand the message easily.

(iii) Non-verbal skills – Body language, facial expressions, eye contact, and gestures support spoken words and help convey feelings and intentions more effectively.

6. Describe how best conflict situations are resolved at a workplace.

Ans: Workplace conflicts are best resolved through clear communication, understanding, and cooperation. Employees should calmly share their views and listen to each other with respect. The focus should remain on the issue, not on personal differences. Finding a fair solution together—or seeking help from a manager when needed—helps maintain teamwork and a positive work environment.

7. How will you provide constructive criticism to your subordinate who has not been able to complete the given task on time?

Ans:I would speak to the subordinate privately and calmly to understand the reason for the delay. I would explain the impact of not completing the task on time without blaming them personally. Then, I would offer guidance and support to help improve their performance and clearly communicate future expectations. I would end the conversation positively by encouraging them to do better next time.

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