NIOS Class 12 Employability Skills Chapter 4 From Confusion To Clarity

NIOS Class 12 Employability Skills Chapter 4 From Confusion To Clarity Solutions English Medium As Per New Syllabus to each chapter is provided in the list so that you can easily browse throughout different chapters NIOS Class 12 Employability Skills Chapter 4 From Confusion To Clarity Notes and select need one. NIOS Class 12 Employability Skills Chapter 4 From Confusion To Clarity Question Answers Download PDF. NIOS Study Material of Class 12 Employability Skills Notes Paper Code: 350.

NIOS Class 12 Employability Skills Chapter 4 From Confusion To Clarity

Also, you can read the NIOS book online in these sections Solutions by Expert Teachers as per National Institute of Open Schooling (NIOS) Book guidelines. These solutions are part of NIOS All Subject Solutions. Here we have given NIOS Class 12 Employability Skills Solutions in English, NIOS Senior Secondary Course Employability Skills Notes in English Medium for All Chapter, You can practice these here.

From Confusion To Clarity

Chapter: 4

Module – II: Expression and Communication

INTEXT QUESTION 4.1

Fill in the following table based on your reading of the above passage. The first row is filled for your reference:

Situation	Sender	Receiver	Channel	Noise	Feedback
Piegon Post	MughalEmperor	RoyalCourtofficial	Pigeon	Elements ofnature like rain, that can damage the scroll	Pigeon sent by thereceiver as an acknowledgement
Muskaan’s Business Proposal
Sagar’s leave request Senthil’s protest

Ans: 

Situation	Sender	Receiver	Channel	Noise	Feedback
Piegon Post	MughalEmperor	RoyalCourtofficial	Pigeon	Elements ofnature like rain, that can damage the scroll	Pigeon sent by thereceiver as an acknowledgement
Muskaan’s Business Proposal	Muskaan	Bank	Business Proposal	Technical language used in the proposal may be misunderstood.	Letter from the bank to Muskaan asking her to come for preliminary discussions.
Sagar’s leave request	Sagar	Kiran	Verbal	Gender stereotypes may cause doubts about Sagar’s intentions.	Kiran asks Sagarto write a formal request for leave.
Senthil’s protest	Senthil	Social media users	Social media	1. Misinterpretationof sign language 2. Biases and assumptionsabout casteism	The video goingiral indicates thevimpact of the message on theaudience.

INTEXT QUESTION 4.2

1. Kedar is new to Delhi. His friend Konkana promises to take him to a football match. On the day of the match, Kedar arrives at the stadium and waits outside gate number 8. Konkana is late by 30 minutes. Kedar calls up Konkana and the following conversation happens.

Kedar: Hi where are you? Are you coming?  Konkana: Yes I am. I am stuck at Mandi house for the last 30 minutes.  Kedar: Whose house is that? Why did you go there? Konkana: It’s not a house, it’s a place. I am stuck in traffic. I am not able to hear you properly.  Konkana: Ok. Come soon. I am outside gate number 8.  Konkana You ate what?  Kedar: I didn’t eat anything. We can have snacks inside the stadium.  Konkana: You are always concerned about eating. Where should I meet you?  Kedar: I never spoke of eating. You are talking nonsense.  Konkana: Stop fighting and tell me where I should meet you.

(i) Identify the reason for miscommunication in the above conversation.

Ans: The reason for miscommunication in the above conversation is:

(a) The noise and disturbance caused by the traffic. 

(b) As Kedar is new to Delhi, he’s unaware of the place called ‘Mandi House’ and assumes that it’s someone’s residence. 

(c) The word ‘ate’ and the numerical ‘8’ sound similar which results in Kedar and Konkana to arrive at different conclusions. 

(d) Konkana’s preconceived notion that Kedar is ‘always concerned about eating’ results in misunderstanding.

(ii) Suggest one way of communication which would have avoided the miscommunication. 

Ans: Following is the way of communication which would have avoided the miscommunication:

(a) As Kedar is new to Delhi, Konkana could have just mentioned that she’s stuck in traffic without specifying her location. This would have removed the confusion over ‘Mandi House’. 

(b) Instead of jumping to conclusion that Kedar is talking about food, Konkana could have asked him to repeat the line regarding gate number. 

(c) Fighting with a person who is not able to hear properly is bound to cause confusion. Kedar could have shown more patience and repeated his location to Konkana. 

(iii) Suggest one way of communication other than speaking which would have avoided the miscommunication.

Ans: Following is the one way of communication other than speaking which would have avoided the miscommunication: 

(a) Both Kedar and Konkana are in crowded places which makes verbal communication difficult. Instead they could have communicated via text through some messaging service or a mobile app. Further, they could have shared their location with each other through some ‘online map app’ which would have made the communication very effective.

INTEXT QUESTION 4.3

1. Who among the following is practicing active listening? Give reason for your selection. 

(i) Nirmal is a marketing executive. His new plan for selling the company’s products has failed miserably. His CEO calls for a review meeting to discuss the plan with Nirmal to identify what went wrong. During the meeting he thinks of the harsh words used by the CEO and feels hurt and upset. He tries to explain his stand but is not given an opportunity. 

_________________________________________________________. 

_________________________________________________________.

Ans: If Nirmal focuses on the harsh words spoken by his CEO, he might miss out on the real message the CEO is trying to convey. Further, trying to explain his stand might result in interrupting the CEO’s message. Instead, Nirmal could ask questions like “What do you mean when you say?”, “Is this what you mean?” etc. to identify the actual meaning behind his CEO’s message. Further, feedback is a great way to improve oneself.

(ii) Xavier is a brilliant manager and has the ability to grasp any topic immediately. He needs to attend a very important business meeting for which he needs information urgently. His assistant Amol is ready with the details but takes a long time to explain it to Xavier. This frustrates Xavier who mocks him mentally and urges him to hurry up. 

_________________________________________________________. 

_________________________________________________________.

Ans: Xavier may be brilliant, but mentally mocking another person during a conversation could make him lose focus and he might miss out on some vital information. If need be, he can politely convey that he’s running short of time and ask Amol to be brief.

(iii) Sindhu is talking to her colleague Shibani on the telephone. She’s giving her instructions about the how to handle a difficult but important client. There’s high disturbance during the call and Shibani is not able to hear properly. She pauses at regular intervals and summarizes what Sindhu has said. 

_________________________________________________________. 

_________________________________________________________. 

Ans: In case the noise and disturbance is high it’s advisable to summarize at regular intervals. This acts as a feedback and avoids any misunderstanding. It also gives confidence to the sender that that the information being conveyed has been properly understood.