Class 12 Business Studies Important Chapter 11 Consumer Protection

Class 12 Business Studies Important Chapter 11 Consumer Protection Solutions English Medium As Per The New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters ASSEB Class 12 Business Studies Important Solutions in English and select need one. AHSEC Class 12 Business Studies Additional Notes Download PDF. HS 2nd Year Business Studies Additional Solutions.

Class 12 Business Studies Important Chapter 11 Consumer Protection

Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. ASSEB Class 12 Business Studies Additional Question Answer are part of All Subject Solutions. Here we have given HS 2nd Year Business Studies Important Solutions English Medium for All Chapters, You can practice these here.

Consumer Protection

Chapter: 11

PART – B Business Finance and Marketing

IMPORTANT QUESTION AND ANSWER

Answer The Following Questions:

1. Why did the Consumer Forum fine the bank in the Raipur ATM case?

Ans: Because non-availability of cash in ATMs was treated as deficiency in service, and the bank was fined for harassment and legal costs.

2. What is meant by adulteration in goods?

Ans: Mixing inferior or harmful substances with a product, lowering its quality and posing health risks.

3. State one difference between unfair trade practice and restrictive trade practice.

Ans: Unfair trade practice misleads about quality or standards, while restrictive trade practice manipulates supply or prices to the consumer’s disadvantage.

4. What is meant by product liability?

Ans: The legal responsibility of a manufacturer or seller to compensate consumers for harm caused by defective goods or deficient services.

5. Give one example of consumer exploitation in daily life.

Ans: Overcharging a cold drink above the printed MRP in a cinema hall.

6. How does black-marketing harm consumers?

Ans: It creates artificial scarcity, forcing consumers to pay excessively high prices for basic goods.

7. Why is consumer education considered a right?

Ans: Because awareness empowers consumers to safeguard themselves against exploitation and make informed decisions.

8. What is the significance of a cash memo for consumers?

Ans: It serves as proof of purchase and helps in filing complaints if goods or services are defective.

9. State one function of the Bureau of Indian Standards (BIS).

Ans: BIS provides certification marks like ISI to ensure quality and safety of goods.

10. How do consumer organisations help in product testing?

Ans: They conduct laboratory tests to compare competing brands and publish results for consumers.

11. Mention one way in which government spreads consumer awareness.

Ans: Through campaigns like Jago Grahak Jago.

12. How can consumers contribute towards environmental protection?

Ans: By avoiding waste, not littering, and discouraging products that pollute the environment.

13. What is meant by spurious goods?

Ans: Fake goods that are falsely presented as genuine products.

14. Why should consumers assert themselves in the market?

Ans: To ensure fair treatment, prevent cheating, and exercise their right to choose.

15. How do business associations like FICCI help in consumer protection?

Ans: By issuing codes of conduct for their members to ensure fair dealings with customers.