Class 11 Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care

Class 11 Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care Solutions English Medium, AHSEC Class 11 Elective Health Care Question Answer, Class 11 Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care Question Answer to each chapter is provided in the list so that you can easily browse throughout different chapter Class 11 Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care English Medium Solutions and select needs one.

Class 11 Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care

Join Telegram channel

Follow us:

Also, you can read the SCERT book online in these sections Solutions by Expert Teachers as per SCERT (CBSE) Book guidelines. SEBA Class 11 Elective Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care Question Answer. These solutions are part of SCERT All Subject Solutions. Here we have given Class 11 Health Care Chapter 2 Role of General Duty Assistant for Outpatient Care Solutions for All Chapter, You can practice these here.

Role of General Duty Assistant for Outpatient Care

Chapter – 2

A. Fill in the Blanks:

1. ____________ is the first point of contact for patients, visitors, doctors and staff members.

Ans: Medical receptionist is the first point of contact for patients, visitors, doctors and staff members.

2. Any two qualities that a receptionist must possess are ____________ and ____________.

Ans: Any two qualities that a receptionist must possess are politeness and communication skills.

B. Multiple Choice Questions:

1. At the reception counter of a clinic, there is some confusion regarding the time allotted to few patients. What skills and abilities of a receptionist will help ease the confusion?

(a) Communication skills.

(b) Politeness.

(c) Organisationability.

(d) All of the above.

Ans: (d) All of the above.

2. Identify the counters related to a receptionist’s job.

(a) Registration counter.

(b) Waiting area.

(c) Record room.

(d) All of the above.

Ans: (d) All of the above.

C. Short Answer Questions:

1. Where is a hospital’s reception, generally, located?

Ans: The reception is, usually, located near the entrance of a hospital. The receptionist’s job is to handle visitor enquiries, direct visitors to the Public Relations Officer (PRO) and coordinate with other hospitals.

2. What are the qualities of a hospital receptionist?

Ans: The knowledge, skills, abilities and qualities that a Medical Receptionist must possess include the following:

(i) Knowledge of departments and sections of a hospital.

(ii) Greeting clients.

(iii) Arranging meetings.

(iv) Answering and forwarding phone calls.

(v) Sorting and distributing posts.

(vi)  Recording information in an organised and efficient manner.

(vii) Communication skills.

(viii) Politeness and efficiency.

(ix) compassionate.

3. What are the tasks performed by a Medical Receptionist?

Ans: A receptionist is required to ensure that the paper work of a patient

is completed by her/him or her/his family members in time. S/he may also collect patient notes and ensure that these records go to the concerned health care professional. In a clinic, s/he may arrange appointments and patient transport. A hospital receptionist helps the patient regarding information on outpatient department’s timing, investigation, reports, location of departments, etc. Medical Receptionists work on their own or along with one or two other receptionists. They have to manage the crowd.

A. Fill in the Blanks:

1. The normal body temperature is _____________.

Ans: The normal body temperature is 37.0° C (98.6° F).

2. Pulse and blood pressure are related to _____________ functioning.

Ans: Pulse and blood pressure are related to heart functioning.

3. Respiration rate is the _____________ a person takes per minute.

Ans: Respiration rate is the number of breaths a person takes per minute.

4. The two numbers recorded while measuring blood pressure are _____________ and _____________.

Ans: The two numbers recorded while measuring blood pressure are systolic and diastolic.

Parimol

Hi! my Name is Parimal Roy. I have completed my Bachelor’s degree in Philosophy (B.A.) from Silapathar General College. Currently, I am working as an HR Manager at Dev Library. It is a website that provides study materials for students from Class 3 to 12, including SCERT and NCERT notes. It also offers resources for BA, B.Com, B.Sc, and Computer Science, along with postgraduate notes. Besides study materials, the website has novels, eBooks, health and finance articles, biographies, quotes, and more.