Class 12 Travel Tourism and Hospitality Chapter 5 Learn a Foreign or local language(s) including English 

Class 12 Travel Tourism and Hospitality Chapter 5 Learn a Foreign or local language(s) including English Solutions English Medium As Per AHSEC New Syllabus to each chapter is provided in the list so that you can easily browse through different chapters Class 12 Travel Tourism and Hospitality Chapter 5 Learn a Foreign or local language(s) including English Question Answer and select need one. Class 12 Travel Tourism and Hospitality Chapter 5 Learn a Foreign or local language(s) including English Notes Download PDF. AHSEC Class 12 Elective Travel Tourism and Hospitality Notes.

Class 12 Travel Tourism and Hospitality Chapter 5 Learn a Foreign or local language(s) including English 

Also, you can read the NCERT book online in these sections Solutions by Expert Teachers as per Central Board of Secondary Education (CBSE) Book guidelines. AHSEC Class 12 Travel Tourism and Hospitality Textual Solutions are part of All Subject Solutions. Here we have given AHSEC Class 12 Travel Tourism and Hospitality Textbook Solutions English Medium for All Chapters, You can practice these here.

Learn a Foreign or local language(s) including English 

Chapter: 5

Session – I: Use of Language in Effective Communication & Session II: Demonstrate Clear and Concise Communication

EXERCISE

A. Fill in the blanks:

1. Effective communication also involves considering the __________ of the message. 

Ans: Context.

2. ___________ is the process of transmitting a message from the sender to the receiver with clarity and understanding. 

Ans: Effective communication.

3. __________ and _________ communication is the act of conveying information or ideas in a way that is easily understood by the intended audience. 

Ans: Clear and concise.

4. Language skills can open up opportunities for ___________.

Ans: Career advancement.

5. __________ and __________ complaints is an important aspect of communication.

Ans: Sharing and solving.

B. Choose the correct option: 

1. Which language is the language of globalization and the hospitality industry is no exception?

(a) English.

(b) French.

(c) German. 

(d) Spanish. 

Ans: (a) English.

2. A message should be clear, concise and easily understood by the ___________. 

(a) Sender. 

(b) Correspondent.

(c) Recipient.

(d) Addresser. 

Ans: (c) Recipient.

3. Speaking without hesitation and fear of being incorrect is often referred to as speaking with_____________.

(a) Timidity. 

(b) Irresolution.

(c) Scepticism.

(d) Confidence.

Ans: (d) Confidence.

C. Short answer type questions:

(a) What are the several elements of effective communication? 

Ans: There are several elements of effective communication:

(i) Clarity: The message should be clear, concise and easily understood by the recipient. The sender should use simple language and avoid technical jargon or complex terminology that may confuse the receiver.

(ii) Active listening: Effective communication involves active listening, where the receiver listens attentively to the sender and clarifies any doubts or misunderstandings before responding. This ensures that the message is understood correctly.

(iii) Body language: Non-verbal communication such as body language, facial expressions and tone of voice can convey the meaning and intent behind the message. The sender should pay attention to their body language and use it to support their message.

(iv) Feedback: Feedback is an important part of effective communication as it allows the sender to confirm that their message was understood correctly. The receiver should provide feedback to the sender, asking questions or summarizing the message to ensure understanding.

(v) Context: Effective communication also considers the context in which the message is being delivered. The sender should be aware of the audience, their needs and any cultural or social factors that may influence their understanding of the message.

(vi) Timing: Effective communication also involves considering the timing of the message. The message should be delivered at an appropriate time, taking into consideration the receiver’s availability and readiness to receive the message.

(b) Define the following:

(i) Globalization.

Ans: English is the language of globalization and the hospitality industry is no exception. The industry has become increasingly globalized and English is the common language used to conduct business across borders.

(ii) Standardization.

Ans: Standardization is essential in the hospitality industry to ensure consistency in service delivery across different hotels and destinations. English is used as the standardized language of communication and instruction, making it easier to implement consistent standards.

(iii) Professional development. 

Ans: The hospitality industry offers many opportunities for professional development, such as training programs, certifications, and language courses. English proficiency is essential for accessing these opportunities and advancing a career in the industry.

(c) What is effective communication? What are the various communication skills? 

Ans: Effective communication is the process of transmitting a message from the sender to the receiver with clarity and understanding. It involves the use of verbal and non-verbal communication to convey thoughts, ideas, or information in a way that is easily understood by the recipient. Effective communication is important in both personal and professional settings and can lead to better relationships, increased productivity and improved outcomes.

There are several elements of effective communication:

(i) Clarity: The message should be clear, concise and easily understood by the recipient. The sender should use simple language and avoid technical jargon or complex terminology that may confuse the receiver.

(ii) Active listening: Effective communication involves active listening, where the receiver listens attentively to the sender and clarifies any doubts or misunderstandings before responding. This ensures that the message is understood correctly.

(iii) Body language: Non-verbal communication such as body language, facial expressions and tone of voice can convey the meaning and intent behind the message. The sender should pay attention to their body language and use it to support their message.

(iv) Feedback: Feedback is an important part of effective communication as it allows the sender to confirm that their message was understood correctly. The receiver should provide feedback to the sender, asking questions or summarizing the message to ensure understanding.

(v) Context: Effective communication also considers the context in which the message is being delivered. The sender should be aware of the audience, their needs and any cultural or social factors that may influence their understanding of the message.

(vi) Timing: Effective communication also involves considering the timing of the message. The message should be delivered at an appropriate time, taking into consideration the receiver’s availability and readiness to receive the message